Help-Desk/Back Office        01/2017 – Present
        Main Activities: Help desk, Remote support to agents in Italy, Spain, France & Portugal, Data Entry, System Maintenance (Internal office only), Assistant to Compliance officer& Minor Accounting.
        Employer
Placid Express Srl(A money transfer company)
 Via Eratostene, 26 – 00176 Rome 
    
Freelancing            03/2013 – 12/2016    

Main Activities:Break fix, Rollouts, Site Surveys and Installation, Cisco Support (Basics), Remote IT Support, IT Stock Inventory and Audit, End User Computing and Service Desk.

These services provided to the following clients,

i.    Systagenix                    Rome
ii.    The Carlyle Group                Milan
iii.    Vertu                        Milan
iv.    Novelis Italia SPA                Milan
v.    U.S.A.F. Base                    Aviano
vi.    Freescale Semiconduttori Italia SRL        Milan
vii.    TCC Global                    Milan
viii.    Sumitomo Mitsui Banking Corporation
Europe Limited                Milan
ix.    Tiffany & Co.                    Milan
x.    HP-CAT                    Rome & Vercelli
xi.    Henderson Global Investors Limited        Milan
xii.    Google Inc.                    Milan
xiii.    Dentsu Aegis Network Italia SPA        Milan
xiv.    LinkedIn Corporation                Milan
xv.    Oshkosh Corporation                Milan
xvi.    Nidec Motor Corporation Europe        Milan& Genoa
xvii.    Virtela Technology Services            Milan
xviii.    Lockwood International            Milan
xix.    Societe Des Centres
Commerciaux Italia SRL            Milan
xx.    DHL                        Milan
xxi.    Boston Consulting Group            Milan
xxii.    Bombardier (Trenitalia)            Milan
xxiii.    Panini SPA                    Milan
xxiv.    Hollister Co.                    Milan
xxv.    Unilever Italia                    Milan, Venice & Rome
xxvi.    Verizon Enterprises                Milan
xxvii.    AMD SPA                    Milan
xxviii.    Ceva Logistics                    Milan
xxix.    Nooter/ Ericksen                Milan 

Employers/ Intermediates:

    Global Technology Coverage
Office n. 2937, Industrial Freezone, Fujairah, U.A.E.
gtc@globaltechnologycoverage.com
+44 203 290 2490

    Source Vertise International
A8 Fatima Tower, Maysaloon, Sharjah, U.A.E.
sv@intsourcevertise.com
+971 56 609 5614

    Orion Global Managed Services
20-22 Wenlock Road, London N1 7TA, U.K.
support@orionms.co.uk
+44 20 3627 5226

Other Work Experiences

    Interpreter
Activity:
•    Written translation of Legal documents from Italian to Urdu & Urdu to Italian.
•    Written translation of telephone records from Urdu, Hindi & Punjabi to the Italian language, Verbal translation in police interrogations.

Employers: 
•    Guardia di Finanza            Bergamo
•    ProcuradellaRepublicaItaliana    Bergamo
•    Tribunale di Bergamo            Bergamo
•    ArmadeiCarabinieri            Bergamo

    Secretary to Admin
Activity:
•    Accounting
•    Emails
•    Telephone calls
•    Appointments

Employer:
•    S.T.System SRL            Alzano Lombardo (BG)

    Auditor
Activity:
•    Stock inventory of Decathlon
Work Place: Milan, Bergamo, Brescia & Florence

Employer:
•    RGIS Specialisti in Inventari SRL    Milan

Academic Studies

09/2010 – 05/2015        Diploma I.T.
        I.T.I.S “P. Paleocapa”
        Via M. Gavazzeni, 29 – 24125 Bergamo (BG)

08/2008 – 12/2008    Spoken English Course
    Xford English Learning School
    Multan, Pakistan

04/2008 – 09/2008    Short Computer Course
    E-Quest Collage
    Muzaffargarh, Pakistan

09/2006 – 03/2008    Matriculation in Science
    Govt. High School
    Muzaffargarh, Pakistan

Language Skills

Mother Tongue:        Urdu (Pakistani)

Other Languages:        English (Fluent), Italian (Fluent)& Hindi – Indian (Fluent)

Technical Skills    

    Social Media
•    Facebook, WhatsApp, Twitter, Skype, etc.
    Internet
•    Internet Explorer, Google Chrome, Firefox, Safari and Opera
    Microsoft Office
•    Outlook, Word, Power point and Excel (basics).
    Rollouts
•    Windows OS
    OS Installation, Up-gradation & Support
    Break Fix
•    Installations, Replacements, Troubleshooting and Removal of Hardware
    PC, Desktops, Servers, Routers, Switches etc.
    Racking and De-racking of Servers
    Cisco Support (basics)
•    Configuration, Installation and Troubleshooting of LAN and WAN Networks
•    HyperTerminal, Putty and TeraTerm
    Service Desk
•    Remote IT Support
•    TeamViewer
    Remote IT Support for remote projects/positions, End User Computing help, Remote Helpdesk solutions, etc