Profile 
He has a Bachelor degree of Science (Bsc.) Information Science (Informatiekunde);
his official titles are “Information Analyst” and “Systems Designer”.
Alex speaks fluent Dutch, English, French and German. He speaks basic Russian
because he is married to a Russian. He has working experience in 4 languages.
His specialization is End to End Test Management of all types of systems like CRM,
ERP, CPQ, Sales, Ordering, Quotation, Pricing, OSS, BSS, Billing, Rating, PLC,
Andon and Quality.
Recent experience in known “Best of Breed, Configurable” systems: SAP (S4/HANA
plus Fiori) connected to Salesforce SFDC with Apttus shopping cart (Quote to Cash),
Configure Price Quote (CPQ), ConfigIT configurators and Navetti (Price Point) are
systems that Alex has managed the onsite SIT and end-to-end UAT testing for.
Alex also gives advice and presents Testing Best Practices and (TOM) Process
Improvements to all team members and the client in e.g. a Test strategy document.
He has worked with several methodologies like Waterfall, V-Model, SCRUM, Agile,
Sprints and has managed requirements from gathering, design to implementation,
covering them with Test Cases and managed the Testing phases until handover to
BAU, using tracking tools like Jira, Confluence, Zephyr, MS Test Manager, IBM
Rational DOORS, Tricentis Tosca Test suite and HP Quality Center, ALM and
Microfocus ALM-Octane. My Bug tracking tool experience is vast and exquisite.
Alex worked Freelance since 2001 on worldwide contracts and has lots of
international experience working different sectors like Fintech, Banking, Finance,
Accounting, Controlling, Engineering, (Re)Insurance, Manufacturing, Automotive and
Telecom (Operational Support and Billing Support).

Business Roles 
Test Manager / Senior Test Manager / Test Lead / Test Coordinator
Program Test Manager / Test Stream Leader / End to End Test Manager
Business Analyst (BA) and Senior Business Analyst
Functional Analyst (FA)
Subject Matter Expert Billing (SME)
Tester and Senior Tester (Test)

Competences 
Fintech Billing, Core Banking, Acquiring, Issuing, Lending, Intercompany
Prod. Manufacturing, Robotics, SPS/PLC’s, JIS/JIT Lineside, Logistics, IPS-L
(Logistics), IPS-Q (Quality), IPS-C from IBS-systems; FMS NG, VFC
ERP SAP (S4/HANA, R3), Microsoft Dynamics
CRM SAP S4/Hana and SAP Fiori, R3, Salesforce (SFDC), Apttus (Order to
Cash), MS Dynamics, Navetti Price Point, Remedy, Peoplesoft,
Amdocs Clarify, e-HR, Salary and Bonus Planning (SBP), Pension rules
calculation (Raet)
Telco
Billing
Amdocs’ Clarify / Ensemble / Enabler; Intec’s Singl.eView; LHS BSCS
(Ericsson); Oracle BRM / Portal’s Infranet
SWIFT SWIFT Alliance Access (NT) as Operator & Manager
BI/ETL Talend Data Ware House (BI – DWH) / Business Intelligence HADOOP

Education 
University Graduate Title
The Hague University (Information Science,
Information Analyst; Systems Designer)
1996 Ing. Bsc.

Experience 
Employer Period (including)
LogicaCMG (Telecom) 1999 – 2000
Getronics Banking & Salary/Benefits calc. 1996 – 1998

Languages Speak Write Read
Dutch Native Native Native
English Fluent Fluent Fluent
German Fluent Fluent Fluent
French Fluent Fluent Fluent
Russian Beginner Beginner Beginner

Courses and certifications:
• Amdocs on-site training (Israel): Clarify, Ensemble & Enabler (AMDD, AMR, FBF, EPC)
• Singl.eView operational training and familiarization training by INTEC
• Introduction into BSCS (Functional Overview, Services & Tariffs, Sales Administration,
Resource Administration, Customer Administration, BSCS Batch Processing, General
Ledger, Accounts Receivable)
• Convergent Billing Platform (CBP), Saville systems (End User introduction)
• SWIFT Alliance Access for Operator and Supervisor (La Hulpe, Belgium, SWIFT on site)
• Detailed knowledge in Dutch bank interfaces: Direct Debit (CLIEOP03), rejection
(VERWINFO4.1), SWIFT payment files, AMEX Credit Card, Oracle Financials and
collection agency files.
• Communication skills and Commercial aspects (CMG)
• Presentation is Communication (CMG)
• Salary Administration (RAET/Getronics)
• Social Security (RAET/Getronics)
• Information-analysis (RAET/Getronics)
• SQL (RAET/Getronics)

Software and Tools:
• Microfocus ALM Octane, hybrid; HP Quality Center and HP-ALM as SaaS, TestDirector
• SAP S4 Hana / Fiori and SAP R3 (all modules)
• Salesforce CPQ / Apttus CPQ, Apttus Quote-to-Cash, Apttus CLM, Navetti PricePoint
• Microsoft Dynamics AX 2012 R2 (in 5 languages!), Microsoft Test Manager
• Atlassian Jira & Confluence, Zephyr plugin, Structure plugin, X-Ray
• Tosca Testsuite (Tricentis) integrated with HP ALM
• Selenium automated tests scripts
• TestLink Open Source Test Management / Bugzilla / Mantis
• Amdocs Ensemble / Enabler / Mobile Rater / Clarify CRM / CES 8.1 EPC, AMDD, FBF,
Finance AR (receivables) /AP (payables), Collection, Rating, Billing, Mediation,
Inventory, SIM & NM (Cramer)
• SWIFT Alliance Access
• e-HR, SBP, IPS-L, IPS-Q, Andon, GPS/LIS, FMS
• Oracle, SQL, SQLPLUS, TOAD, MySQL, SQL queries, PL/SQL Stored Proc.and Triggers
• DOORS, Test Manager, Requirements Pro (RP), ClearCase (CC) ClearQuest (CQ)
from(IBM)
• WinRunner (Mercury HP), Quick Test Pro (QTP) (Mercury HP) automated test scripts
• Performance Center was Load Runner (Mercury HP), Load / Stress testing / High Volume
• Unix (HPUX – SUN solaris) / VI / AS400/DB2/OS400/RPG, Mainframe
• Oracle and Unix scripting (Shell, vshell, dshell), Perl scripting, Python scripting

WORKING EXPERIENCE FREELANCE

Jan 2019 – July 2019 Employer: Wirecard via Krongaard
Senior Business Analyst Competence: Billing system experience
Request for Information (RFI) for a Global Billing System. All Lines of Businesses are involved
such as Acquiring, Issuing and intercompany. I performed following activities:
– Gathering Business Requirements, Creation of High-Level Requirements for RFI vendors
– Setup and configure Confluence & JIRA with add-ons Zephyr and structure (Epics and Stories)
– Creation of RFI, BRD and SRS documents from scratch
– Business process modelling in BIC Cloud (BPMN) – as-is and to-be processes
– Pre-selection of RFI vendors into a longlist and selection of vendors into short list
– Contacting vendors on the billing systems capabilities (send and receive the RFI)
– Onsite Presentations of software vendors capacity and capabilities to meet the Requirements
– Meetings with Software Integrator Partners (long-list) to select Partner for Analysis phase/RFP
– Contacting Partners on the availability and costs estimation (send and receive questionnaires)
– Onsite Presentations of short-listed Implementation partners
March 2018 – May 2018 Employer: VACUUBRAND via SAP
SAP Test Manager Competence: SAP S4/HANA
End to End – Test Management UAT & Integration Test of the following SAP modules:
– S4/Hana (SD, MM, FI, CO, PP, QM, CS)
– GTS (Global Trade Services)
– EWM (Extended Warehouse Management, Automatisches Kleinteilelager (AKL) Viastore)
– HCM (Human Capital Management)
– BDE (Betriebsdatenerfassung, Plant Information Management System)
– ME (Manufacturing Execution)
October 2016 – November 2017 Employer: ABB via TCS (Tata)
Test Manager “best-of-breed” solutions Competence: HP-ALM Octane, SAP S4/HANA
& R3, Salesforce, Apttus, Navetti, ConfigIT
As a Test Manager within the ABB Testing Team, I managed several Testing Projects:
1) SAP S4/Hana Order Management and SAP R3 Order Capture (Italy, Spain) plus Fiori Apps
2) Salesforce Regression testing and new functionality
3) Apttus CPQ, CLM Contract Lifecycle Management with X-Author in Ms-Word and DocuSign
4) Multiple Configurators to configure the ABB Global products Apttus shopping cart (Sweden)
5) Apttus Order 2 Cash shopping cart calculation and Order to SAP S4 (Switzerland, Poland)
6) Navetti PricePoint to manage prices of products and update price changes in SAP (Finland)
7) Organising EP and STS Regression testing Salesforce and Apttus CPQ & CLM
Activities I performed for each of the 7 projects:
a) Create Test Plan referring to the ABB Global Test Strategy
b) Supervising the creation of the test cases, train the testers, setup of ALM, reporting
c) Running daily morning stand-up and assign Test Cases / Defects to retest to Testers
d) Running daily defect triage meetings during SIT and UAT with testers and PM’s
e) Gathering signoff from IT (SIT) Gate 4 and Business (UAT) to pass Gate 5
f) Running and organising Test Entry – and Test Exit gateway’s (report & advice to Ste-co)
August 2015 – April 2016 Employer: General Re-insurance via Pro.
SAP Test Manager Competence: HP-ALM12, SAP FS-RI
As the RAS 1B Test Lead I was directly responsible for managing 7 Test Execution Leads (TEL)
from all work streams, regarding the test -preparation, – planning, gateway’s, – kick off and –
execution (progress and defects). I was managing 75-100 testers located in 5 rooms in
Cologne, being the first point of contact regarding testing (training, system access, support) of
FS-RI functional customisations (requirements / MDL’s), configurations and Change Requests:
1) Managing Scenario Test SCT2 & SCT3, Data Migration (Load Cycle Test LC2, LC3 & LC4)
and Legacy Test (LG1 & LG2) phases
a) Running and organising Test Entry – and Exit gateway’s
b) Test execution mainly took place in Cologne (GER), Stamford (USA) and Sydney (AUS)
c) Running daily defect meetings with TEL and PM’s
2) I was responsible and accountable for the Testing room facilities (Hardware/Network), room
allocation to testers and accepting an entire new floor for testing in Cologne.
3) Replacing the Gen Re International Test Manager
July 2014 – December 2014 Employer: BMW AG
Test Manager VFC
Vereinheitliche Fehler Codierung
Competence: QC10, QC11.52, SAP
Local Test Manager (Acceptance Testing) in Munich and Leipzig for all Defects, Problems,
Issues and appropriate Rework activities of all BMW models, during production, maintenance
(at dealers) or after sales of vehicles in 8 worldwide plants in German, English and Chinese
language. Common Defect description of all BMW models for dealers, customers, production
and suppliers (parts) to eliminate all Defects, zero error policy.
January 2014 – July 2014 Employer: Griesser AG / Weinor
Test Consultant MS Dynamics AX 2012 R2 Competence: End to End UAT
Manufacturing / HP-ALM12 as SaaS
Consultant during development and configuration, participating in Requirements gathering,
System Test and System Integration Test for a full implementation in 5 languages (FR, EN, DE,
IT, SP). During the End-To-End Business Process Testing (Abnahme / UAT), I organised the
testing of all the business processes (Finance, Sales, Customer Service and Production) of this
sun protection company.
1) Creation of a Test strategy, finding existing Requirements, Defects and Manuals
2) Selection of a Test Tool and managing HP Switzerland vendor (HP/QC ALM 12 as SaaS)
3) Configuring and importing existing defects and requirements, setup Releases and Cycles
4) Optimizing the Release Strategy from 1-month cycle to 2 months Cycle and include Testing
May 2012 – October 2013 Employer: BMW UK and BMW AG
Test Manager FMS_NG
Test manager PLC’s IPS-L PPE/PPZ Mini & BMW
Competence: Robotics / QC10 / SAP
1) Testmanager TEK (External Components), Testing of the end-to-end process “Injection
Molding” of plastic/CFK body parts (Body Panels i03, Bumpers, M-Sport) via Paint Street,
Pre-assembly, warehouse SAP JIS/JIT, supermarket, Logistics to vehicle assembly hall.
2) Testmanager End to end Emulation Test and Go-live / Startup Manager (Inbetriebnahme)
“Body in White” (SPS / PLC’s, M2M Communication, IPS-L PPE / IPS-T / IPS-Q / PPZ) –
new Hall with robots delivered for the 1-series GT (LU45/LU46 Active Tourer/Grand Tourer).
3) Testmanager of a new next generation system for Bodywork, Paint and Assembly Defects
and Rework Activities found during production of all BMW models for 8 worldwide plants in
German and English. (America, South Africa, China, Germany and UK). Managing the
preparation and execution of the Integration test in Leipzig by testers from 8 worldwide
BMW plants and actively participating in Go-Live and cutover.
4) Giving independent test advice, creating test strategy / test concept and testing best
practices (demonstrations) for multiple systems like Logistics (SAP STARD, IPS-L),
Assembly (LIS/GPI, NAS, Andon), Quality (FMS, IPS-Q) and HR (SAP R3, eHR and SBP,
SAP Support packs) for BMW & Mini & Rolls Royce plants at Goodwood, Hams Hall, Oxford
& Swindon.
5) Test Manager making sure all IT systems (mentioned above) and end-to-end business
processes like new “Body in White (PLC’s PPE/PPZ)”, “Paintshop”, “Logistics” and
“Assembly” are ready for production of a new Mini-model (LU56)
September 2011 – December 2011 Employer: Swisscom Switzerland
Project Manager FTTH Data Exchange Competence: OSS, FTTH + BSS (BRM)
Talend ETL (DWH / BI) – HADOOP
1) Project Manager (Agile environment) of an ETL / Business Intelligence implementation
using Talend (Commercially Open Source JAVA based) connecting to OSS (GIS, FTTH)
and BSS (Oracle BRM) systems having a big data (HADOOP) clustering architecture.
2) Single Point of Contact (SPOC) leading the Data Exchange and reporting between
Swisscom and multiple Partners (roll-out of the FTTH network). Development done offsite
by Consultancy. Management of Releases (CVS) and Versioning (subversion) within Sprint
3) Signoff and delivery of 3 Milestones and 4 Deliverables (Delivery objects): Project order,
Project planning, Detail concept and Business Requirements (Business Rules workshops).
4) Responsible for Test strategy, Test plan and Test execution (test scripts ETL, reporting).

December 2010 – March 2011 Employer: Telenet Belgium
Lead BA and Project Manager Competence: Amdocs Clarify CES8.1
1) Lead BA for the CES 8.1 implementation, Quick Wins and SLA manager projects
2) Later became Project Manager of 4 streams:
a. Quick Wins (also called by Amdocs: Business Wins) CES 8.1 upgrade, OOB
functionality to replace customized code or which solves an existing issue
i. Amdocs Archiving –> selection and implementing of archiving solution (IBM Optim)
ii. Top 5 Priority issues to be solved by upgrading to CES8.1 with these quick wins
iii. All other issues solved by upgrading OOB or which require customization
b. New SLA manager functionality, Amdocs CIM, Customer Interaction Manager Scripts.
c. Decommissioning of Amdocs Clarify at another cable company (sister, daughter comp.)
d. Amdocs Clarify CRM6.0.1, CRM, Ordering (OMS) upgrade to Amdocs CES 8.1 (Classic
Client) and Amdocs CES Ordering 8.1
April 2010 – July 2010 Employer: Digicel Martinique FWI
UAT Test Manager Competence: Intec Singl.eView 7 CBP
I was responsible for the preparation and execution of the User Acceptance Testing of the new
NSI Billing system. The current Mobi Master Billing module is replaced with the Singl.eView
billing system:
1) Approval of the Intec Test Strategy
2) Creation of the Digicel Test Plan (including test strategy, resources, milestones)
3) Selection of an Open Source Test Management tool
4) Implementation of the System Requirements Specification (Management) SRS documents
5) Implementation of the Open Source Test Management Tool (including training of testers)
6) Implementation of the Open Source Bug Defect Management tool (including training)
7) Management of the Creation of Test Cases by 4 Testers from Haiti and 6 testers from the
Finance Department
8) Management of the Execution of the Test Cases by the 4 testers from Haiti and 6 testers
from the Finance Department
9) Coordination of the SIT (System Integration Test) of the 14 external systems connecting to
Singl.eView via SOAP or batch interfaces
10) Coordination of the configuration of the Singl.eView DA and reference Tables (service
provider data)
11) Management of defects to INTEC and management of the daily defect meetings with
Finance, IT, Intec and project managers
12) Release Management, Versions, Hot-Fixes and upgrades of SIT and UAT environments
13) INTEC Release management, twice weekly delivery of bug fixes and releases into UAT
14) Progress reporting of the UAT phases test case creation and test case execution
15) Preparation of conditional Sign Off UAT
July 2008 – September 2009 Employer: Astro Malaysia APAC
1) Program Test Manager
2) Migration Manager
3) Solution Designer
Competence: Amdocs CES 7.5 suite
Transformation project from Amdocs 5.5 to Amdocs CES 7.5 suite (JAVA SMART client) which
includes Billing, CRM, AMSS, Partner Management, Inventory and Ordering.
1) Program Test Manager managing directly all Astro Acceptance testing: UAT, BART (billing
and revenue assurance testing; bill2bill comparison), PT phase 2 & 3 (Performance testing)
and ORT (incl. go/no-go decision cutover). Controlling, overseeing all Amdocs system and
integration testing: SST, ST, SIT and Performance Testing. UAT Testing Preparation based
on Requirements, business processes and AS-IS functionality together with HLS, HLD,
TDD and OOB 7.5 screen prints/dumps using HP Quality Center 9.2.
2) Migration Manager, responsible for migration strategy (Flash cut vs. Phased migration),
migration plan (Timeline), dumps, rehearsals, source and target data migration mapping, 
migration testing, data cleanup, data massaging, data purging, data archiving and data
conversion strategy (temp tables, table space, AF).
3) Solution Designer responsible for reviewing and advising Astro in signoff of the High Level
Solution (HLS), Detailed Design (HLD. TDD), Business Requirements tracability matrix
(RTM) and Interface detailed design (IDD). The RTM and Business requirements are
tracked using Rational REQ PRo Tool linked to Quality Center using the QC plugin.
Versions of software and code drops are tracked using Rational’s ClearCase and Risks,
Issues, Actions and Defects are tracked using customized Rational ClearQuest (RAID)

December 2007 – July 2008 Employer: Alfa (Fal Dete Telecom)
Role: Test Manager / Subject Matter Expert Competence: Intec Singl.eView 6
Lebanon's biggest telecom operator was changing its current billing system to Singl.eView. I
was both onsite in Beirut as well as working offsite from home to create the testing strategy and
the high level testing plan for the implementation of Intec's Singl.eView.
I was responsible to define, design, develop, implement, lead and transfer expertise for the endto-end Test Process. I came into a project and company where there was no existing structured
formal testing capability and I created such a capability from scratch. I was the only subject
matter expert in this field onsite. I installed, trained and configured Test Director. During my
second trip to Beirut I trained the testers and test manager in how to use Test Director and how
to create test cases from the business processes and the SoW (Statement of Work) documents
where the detailed functional- and business requirements are described. I trained the test
manager in reporting progress, results and statistics.
June 2008 Employer: Togo Telecom
Role: IT Auditor Competence: Customer Care and
Billing systems expert
I was both onsite in Lomé as working offsite in Sophia Antipolis for the preparation and
execution of an information system (IS) audit for the biggest operator in Togo. The
recommendation report described the current situation, a summary of the interviews, the work in
progress and the proposed solutions to adopt.
July 2006 – June 2007 Employer: T-Mobile
Role: Test Stream Leader / Senior Test Manager
Disaster Recovery
Competence: Amdocs Ensemble,
Amdocs Mobile Rater, DR, BCP
I was working for Amdocs at T-Mobile in Hatfield as a Test Stream Leader. I was responsible for
testing the complete DR (Disaster Recovery), High Volume project.
I have successfully leaded according to plan, the capability test. Signoff is received from the
business by IS Quality, two weeks before the deadline. This was an important Amdocs project
(payment) milestone.
After this milestone I finished on time and according to plan the sanity test, regression test (both
manual and automated using WinRunner) and the new functionality test. In parallel I managed
the interface testing and I coordinated the development of the test scripts. Before the 3 end-toend cycles to prove the final KPI, I have lead the performance testing (Performance Center) to
show that Amdocs meets the KPI's agreed with the client (T-Mobile). The “non production”
testing, “business as usual” testing I organized as well. I was permanently leading 5 / 6 testers
plus 2 automation testers and 2 / 3 performance load stress testers, making a total of 10 testers
maximum. In total I managed > 100 man month’s total
December 2005 – March 2006 Employer: Wanadoo
Role: Portal/Infranet Application Specialist /
Implementation – Release Manager
Competence: Portal Infranet
TMAP Process
Environment: Wanadoo was changing its brand and name to Orange and had to restructure
products and systems to accommodate this. Livebox is promoted, customer base is growing
quite rapidly, but the competition in Adsl is strong and can change quickly.
Tasks and responsibilities:
1. Manage the Monthly Bill Run;
2. Manage the Infranet application; Upgrade/Install TEST, INT and PROD environments via
(Python, Perl) test Scripting. Release Management of Releases, sub-Versions and Hot-fixes
3. Monitor and tune the Infranet application;
4. Communication and administrative duties
Result: 1 new Infranet upgrade installed successfully and 1 planned for end of January. Start
rebranding (freeze) and major Infranet upgrade in March.

January 2005 – July 2005 Employer: Orange
Role: End to end system tester (2 new Amdocs
releases) – Project / Test Manager
Competence: 2 Amdocs releases,
Remedy CRM
Environment: hectic, Orange is trying to catch up with Swisscom (UMTS, CRBT, etc.)
Regression testing, new functionality test of Amdocs releases (big UMTS), test management
and execution of tests.
Project management of several smaller projects like Smartphone / Embedded devices testing
(UMTS) both devices "in house" and "in test house", Caller Ring Back Tone (CRBT), JAVA PC
Application to send Text messages (SMS mailer), IVR upgrade, Selective Home Routing (SHR,
CAMEL) implementation, which all have been put in production.
Result: 2 Amdocs releases went to production, SMS mailer live, UMTS is live, new IVR tree
went live after fixes. CRBT planned mid 2006 for production.
May 2004 – October 2004 Employer: Swisscom
Role: End to end test Manager ‘mobile unlimited’
UMTS
Competence: BSCS, Portal Infranet
Environment: The new 4-in-1 PC Card accommodates 4 technologies: UMTS, WLAN (WiFi),
Bluetooth and GPRS. The costs of the data communication (per MB) are independent of the
used technology.
Tasks and responsibilities: I was the billing (BSCS/Infranet) and testing expert in a team of 4,
which was part of the global End-to-End test (25 people). I was responsible for detailed end to
end planning and describing of the activities in all test phases (Functional, non-Functional,
Performance test, Stress test) with expected results. Test execution, drive tests, connection
tests (Wifi certification and security (encrypted, non-encrypted), BT, GPRS, UMTS, HSDPA),
Mediation and Rating through Billing to the Invoice. Bugs analysis and reporting – Bugs
reproduction and debugging.
Result: UMTS/HSDPA went live as scheduled; Portal Infranet is the Swisscom billing system.
BSCS was replaced by Portal in the BEPPI project in 2006.
February 2003 – March 2004 Employer: Cable & Wireless
Role: key role in testing, support and analyzing Competence: Amdocs Ensemble
Environment: This implementation of Ensemble consists of 12 different Caribbean countries
(e.g. CAY, JAM and BAR). In order to know all local reference data, people from the islands
came to Barbados to support preparation and executing of the tests.
I was the LAT (Local Acceptance Test) expert in a team of 3 persons, which was responsible for
testing ALL modules of the Amdocs billing system. Creating test plans with detailed test cases
for SIM, NM, MAF and MPS modules. During migration to production, I assisted Cable &
Wireless in loading the production SIM cards and connecting the TallySoft POS application
(www.tallysoft.com) to Ensemble
Result: Amdocs went live with (network) problems beyond our control. Testing was a success
for all islands.

September 2002 – February 2003 Employer: Deutsche Telekom
Role: functional expert, operational experience Competence: Amdocs MAF/MPS rating
module 
Environment: These modules are calculating the fixed net usage for major customers. These
major customers have offices in several countries and have leased lines from DT. Therefore
they can call for special rates. Also volume discounts and other discounts are calculated.
I was describing the business and system processes, preparing the test cases based on
specifications and planned the testing. Management of test cases, bugs, errors, failures, version
and (hot) fixes. Participating and giving support in system-, regression-, acceptance- and
parallel testing of Amdocs Ensemble system.

February 2002 – July 2002 Employer: Vimpelcom
Role: ongoing support, statistics Competence: Amdocs Ensemble
I was a member of the OGS (On-Going Support) expert team of 4, which was responsible for
ALL daily operations of Vimpelcom in Moscow. This production support includes CSM/POS,
RM, AR, Switch, MAF, MPS, Billing, In-collect, Out-collect and EOD. The job also includes
nightshifts and training of the operators. I performed support for the following Amdocs modules:
POS, MAF, MPS, CSM and Finance (Receivables, Payables and Collection). I was involved in
all operational issues and supporting the Helpdesk. During the migration and initial live stage of
the Ensemble billing system, we handled all operations.
Result: customer database went from 0 to 500.000 subscribers in 6 months and Vimpelcom is
together with MTS market leader with 40%. Megafon and others take 10% market share.
January 2001 – August 2001 Employer: MMO Vodafone (D2)
Roles: Friendly Customer Test Manager and UAT
tester
Competence: Amdocs ensemble
production Readiness Testing
(1) Managing the Friendly Customer Test (FCT) in the pre-production test-team Amdocs
Ensemble implementation. The FCT is an Operational Readiness Test (ORT) in a
production-like environment. The participants are real subscribers with existing mobile and
fixed net connections, who are either activated in Ensemble or in the legacy system
(migrated). All tests are performed by the organization as a final check before production.
(2) Participating in the UAT (User Acceptance Test) Amdocs Accounts Receivable, with main
focus on Collection. The pre-defined tests are performed according to the MMO methods
and standards.

WORKING EXPERIENCE TELECOM CONSULTANCY
CMG Telecommunications and Utilities
January 1999 – December 2000
Talkline Netherlands B.V. (Baarn, Netherlands) and Talkline Germany GmbH. (Hamburg,
Germany)
October 1999 – December 2000
The goal of this project was to replace the old billing system BSCS with the new Amdocs
Ensemble billing system. I was trained by Amdocs in Israel in all modules and its functionality.
KPN-Telecom (Utrecht, Netherlands)
July 1999 – August 1999
• Create and deliver documents according to the KPN standards to the management
organization.
These documents were needed to let the internal implementation organization maintain and
implement the application SBS, a fixed net Telephone Project Management System. The
documents were accepted and formally handed over.
SWISSCOM (Utrecht, Netherlands)
May 1999 – June 1999
• Create and deliver a new version of the Command Handler, which is part of a point of
sale system, also known as MTDS (Mobile Telephone Dealer System).
United Telekabel Holding UTH, UPC (Rotterdam and Eindhoven, Netherlands)
January 1999 – March 1999
• Describe the Finance (Billing and Collection) Processes at Enertel Rotterdam. The
Finance processes needed to be imbedded in the organizational structure of the UPC.

WORKING EXPERIENCE NON-TELECOM CONSULTANCY
ABN AMRO Bank
May 1998 – December 1998
In order to standardize the distribution of SWIFT messages within the ABN AMRO Bank, I
coordinated the worldwide implementation of a new SWIFT gateway (SWIFT Alliance Access).
Activities were managing hardware purchase, installation (SWIFT), customization (routing),
testing and go-live.
USZO (Social Security Institution)
July 1996 – April 1998
Design and maintain rules for relevant social security law (unemployment / pension benefits).
These rules are used as input for generating a new salary and social security calculation system.
The generations of application code by flexible generators (which generate code

GRADUATION EXPERIENCE INTERNSHIP PROJECTS
Deloitte & Touche (DTTI International) 1995 – 1996 (100 working days)
Rijkswaterstaat (VWS)