Feb/Mag 2018 Skynet Technology – Montevarchi (AR), Italy Service Desk

2013 – Feb 2018 PHARMA QUALITY EUROPE – Florence, Italy Service Desk

2008-2009 Work under an independent contractor – Palermo, Italy Health care personnel

2008 Several hotels – London, Great Britain Room attendant

Education:  Degree in Techniques of Psychiatric Rehabilitation. University of Palermo – Palermo, Italy  Accountant and commercial expert I.G.E.A. address

Expertise:  Client Management: o OS Installation o Drivers Installation o Software Installation and Configuration o Local and Domain Users Configuration  PC Backup and restore o Excellent Knowledge of Acronis Backup Tool  Data Migration o Excellent Knowledge of Beyond Compare  Front & Remote IT Help Desk & Users Support o Ticket resolution front desk and in remote session o Phone calls with, Vodafone, Tim, Dell assistance, HP assistance  Mobile Phones configuration  Excellent knowledge of following Operating Systems: o Windows 95/98/2000/ME/NT/XP/Vista/7/8/10  Excellent knowledge  Good knowledge of LAN and wireless networks, their configuration, management and maintenance, hardware and software  Excellent knowledge of Networking Patching  Good knowledge of Active Directory Management, Organizational Unit  Good knowledge of Data Sharing Management Group/User Profiles; Access Privileges Management  Excellent knowledge of Microsoft Office software packages: Word, Excel, PowerPoint, Visio  Warehouse Management, Consumables furnishing

Languages: Italian Native language English B2 French A2 Spanish A1