Employment History                                                                                            

Period             May 2017 to Current

Employer       Almoayed ICT

Position          Technical Specialist: ATMs

Report to       Services Manager

Roles             

§  Professional Services

§  Project Management and Implementation of Self Service Terminals Monitoring systems

§  Client pre-and post-sales liaison and product presentations

§  ATM Monitoring Support (Proview Multivendor Solution)

§  L3 Support Software and Hardware Support

§  Endpoint Security configurations and upgrading

§  PCE Terminal Security (AP, IP & HDE) Implementation and support

Period:            January 2015 to May 2018

Employer:      Computech Limited (Zambia & Tanzania)

Position:         Senior EFT Engineer

Report to:      Group Services Manager

Roles:       

§    ATM & Switch integration (NDC/ DDC according ISO 8583 messaging)

§    Client pre-and post-sales liaison and product presentations

§    Reply to RFPs associated with Payments solutions

§    Project Management for ATM deployments & cards implementation systems

§    Manage Device Validation Tests with VISA and MasterCard.

§    Providing implementation services for EMV Migrations & PCI Audits.

§    ATM Endpoint Security configurations and upgrading

§    Extensions for Financial Services (XFS) specification testing & configs

§    Systems Integration & Process Automation (ATM, Postilion, Sparrow).

§    ProBase, NDC, Bank World ATM Client (BWAC) Aptra and Kalignite Support

§    EFT / Payments Applications Implementation & Management.

§    Payments Software Solutions Implementations (NFC and Cardless Solutions)

§    3rd line Hardware Support for ATMs (ProCash & CENIO)

§    ATM Software Enhancements and Configurations

Period:           January 2012 to January 2015

Employer:      FuryTek Pvt Limited

Position:         EFT Technical Lead

Report to:      Group Chief Technical Officer

Roles:

§  Manage Device Validation Tests with VISA and MasterCard.

§  Postilion – ProCash NDC integration

§  Card /Cardless transaction switching

§  User Training, Certification and UAT Handling

§  Installations and configuration of ATMs and surrounding systems

§  Managing POS Software Installations

§  Payments Application Integrations, User Training, Certification and UAT Handling

§  Providing 2nd & 3rd Line Field ATM technical support Wincor Nixdorf & NCR

§  Manage Development for ATMs, Safe and Recycler Application.

§  Assisting Banks with reviewing Network and Endpoint Security.

Period:           2008 August to January 2012

Employer:      Zimbabwe Allied Banking Group (ZABG Bank)

Position:         ATM & POS Analyst

Report to:      ICT Manager Infrastructure & Networks

Roles:

§  Technical Support Lead for Cards / POS / ATM Applications on Postilion Switch

§  Lead Architectural Reviews required with Changes to EFT Applications.

§  Creating and Managing ATM profiles on the Postilion Switch

§  Loadsets & Loadset Groups Development for ATMs (NDC/DDC).

§  Postilion suite of products, Thales Hardware Security Module, Protocol- ISO 8583

§  Fincard Card Production System administration

§  System Administration of Postilion Real-time, Post Office & Fincard  

§  Managing Credit & Debit card issuance projects based on EMV specification

§  Develop reports using stored procedures

§  T-SQL scripting to query and update database contents

§  Compiling implementation and test plans for upgrades / go-lives

§  Vendor management enforcing strict adherence to SLAs

§  Resolving ATM Software Escalations NCR, Wincor Nixdorf & Fujitsu

§  Managing POS Software Installations

Period:           January 2005 to August 2008

Employer:      Transaction Technologies Zimbabwe

Position:         ATM and POS Engineer

Report to:      Manager Services

Roles:

§  ATM Hardware and Software Support Maintenance

§  Rollout &installation of ATMs to sites

§  Wincor Nixdorf and Fujitsu ATM Hardware component level rework.

§  Wincor Nixdorf Self Service Product Implementation.

§  Rollout and installation of ATMs to sites (FBC Building Society and ZB Bank).

§  Customers Call Logging System staff training and system administration.

§  Diebold Nixdorf installation & support

§  NCR 4th Generation & Persona ATM series Installation & Support

§  Fujitsu 7000 and 8000 Series Support and Configurations Integration with TPII Switch

§  Customers and Staff ATM Training (Wincor Nixdorf Brand).

§  Proview, ProBase, Preservice, ProInstall and BWAC- Kalignite Installation

§  Use of Kdiag and Kalignite to test device utilities on and off customer site

§  Working with development teams in implementing Customer Requirements.

Other Completed Projects                                                                                   

§  ZB Bank Diebold Nixdorf 2150xe ATMs Implementation (2007) – Wincor & Prime

§  FBC Bank Diebold Nixdorf 2050xe ATMs implementation (2007) – Wincor & Postilion

§  Allied Bank ATM Refurbishment Project WN PC1500xe (2008)-  NCR & Wincor

§  Allied Bank Branch (Ingenico & VeriFone) POS project implementation (2008-09)

§  Allied Bank re-installation EFT environment and ZimSwitch Certification (2010) Postilion

§  Trust Bank Diebold Nixdorf ATM-Network integration & deployment (2012)-  Postilion

§  Edgars Group Server Virtualization & Back-office Solution (2013) HP, NetApp, VMware

§  Steward Bank NCR, Diebold Nixdorf CENIO CRS implementation)- Wincor, Postilion

§  Steward Bank MasterCard Certification (2014)- Wincor,NCR & Postilion

§  BancABC Zimbabwe Win7 upgrade on BWAC and WN PC280 (2014) CR2 Sparrow

§  ZANACO bank ProView system test scripts implementation and rollout (2015) Proview

§  Bahrain Islamic Bank (BISB) POC and Production – Proview (2017) Proview

§  Bahrain Islamic Bank (BISB) ATM Terminal Security Implementation (2017) Diebold Nixdorf

Other Completed Projects 

§  ZB BankDiebold Nixdorf 2150xe ATMs Implementation (2007) – Wincor & Prime

§  FBC Bank Diebold Nixdorf 2050xe ATMs implementation (2007) – Wincor & Postilion

§  Allied Bank ATM Refurbishment Project WN PC1500xe (2008)-  NCR & Wincor

§  Allied Bank Branch (Ingenico & VeriFone) POS project implementation (2008-09)

§  Allied Bank re-installation EFTenvironment and ZimSwitchCertification (2010) Postilion

§  Trust Bank Diebold Nixdorf ATM-Network integration & deployment (2012)- Postilion

§  Edgars Group Server Virtualization & Back-office Solution (2013) HP, NetApp, VMware

§  Steward Bank NCR,DieboldNixdorf CENIO CRS implementation)- Wincor, Postilion

§  Steward BankMasterCard Certification (2014)- Wincor, NR & Postilion

§  BancABC Zimbabwe Win7 upgrade on BWAC and WN PC280 (2014) CR2 Sparrow

§  ZANACO bank ProView system test scripts implementation and rollout (2015) Proview

§  Bahrain Islamic Bank (BISB) POC and Production – Proview (2017) Proview

§  Bahrain Islamic Bank (BISB) ATM Terminal Security Implementation (2017) Diebold Nixdorf

Academic Qualifications                                                                     

§ O’ & A’ Level,Churchill High School, Harare, Zimbabwe 1997 – 2002

Professional Qualifications                                                   

§  ICT National Certificate -2004 Harare Polytechnic

§  ICT National Diploma -2006 Harare Polytechnic

Vendor Specific Qualifications                                                    

§  Diebold Nixdorf CINEO Certified Engineer

§  Diebold Nixdorf ProBaseXFS Software Certified Engineer

§  DieboldNixdorf ProCash28X Certified Engineer

§  IBM Certified Sales Specialist – Power Systems with POWER8 V1

§  IBM Certified Technical Sales Specialist- Power Systems POWER8 Scale-out Skills V1

§  NetApp Accredited Storage Architect Professional,