• hr

Europass

Curriculum Vitae

Personal information

First name(s) / Surname(s)

*** ****

Address(es)

L.3 Rr. Ramazan Jella, Durres, Shqiperi

Telephone(s)

+355 674894403

E-mail

****@****.***

Nationality

Albanian

Date of birth

10/06/198

Gender

Education and training

Dates

11/2013 – on going

Title of qualification awarded

Professional Master in Business Administration – Leadership and Human Resource Management

Principal subjects/occupational skills covered

Human Resource Management, Strategic Management, Labor law.

Name and type of organisation providing education and training

Private University “Marin Barleti” Tirana.

Dates

09/2004-07/2009

Title of qualification awarded

Second level Degree

Principal subjects/occupational skills covered

Grammar, Syntax, lexicology, Literature, Translation, History, Pedagogy, Sociology.

Name and type of organisation providing education and training

Faculty of Foreign Languages, Department of Italian Language and Literature, Tirana.

Dates

09/2000 – 06/2004

Title of qualification awarded

High School Degree

Principal subjects/occupational skills covered

General Medium

Name and type of organisation providing education and training

Gjimnazi “Naim Frasheri” – Durres

Work experience

Dates

18/05/2015 – on going

Occupation or position held

Human Resources Manager, Start-up Manager

Main activities and responsibilities

Within the company’s new project to create marketing service through telephone contact (call center) entrusted with planning, coordination and management of all resources for the establishment of the project. Recent tasks are market research, budget allocation, finding the environment, and personalized planning, as well as Human Resources procedures, ie recruitment of the administrative staff, as well as the operators. Starting the selection process of employees and group interviews.

Name and address of employer

Find Sh.p.k.

Type of business or sector

Find Sh.pk is an Italian-British company which offers marketing services, financial and technical support on behalf of contracting companies.

Dates

01/10/2010 – 27/05/2015

Occupation or position held

Human Resources Specialist, HR Representative

Main activities and responsibilities

Planning the new requirements for employees, organizing the recruitment phase with the help of various publicity campaigns. Organizing the selection phase, through CV-s and individual and/or group interviews. Establishing training classes and conducting trainings to the newly recruited and current staff. Commission and/or individual Interviewing of candidates for instigating promotion within the company, as well as organizing the projects to this purpose. Drafting and management of materials for each undertaken projects. Performance analysis and climate progress within the company’s premises. Employee’s motivation and preparation of evaluation plans in the company. Reception and presentation of the company’s new customers.

Name and address of employer

Albania Marketing Service Sh.p.k. (Teleperformance)

Type of business or sector

‘Teleperformance’ has the world’s largest expansion in industry. Amounting to 281 contact centers, present in 50 countries, serving over 75 markets and 15 countries close to them, counting more than 83,000 people working in them. The company’s clients amount to over 1,000, a third of which are “blue chip” international company, present in markets in the most prominent industries.

Dates

01/09/2009 – 01/10/2010

Occupation or position held

Team Leader

Main activities and responsibilities

Organizing the group work of teams composed of 18 telephone operators, supervision and intervention in improving the quality objectives and the service offered. Responsibility in the organization not only operational but administrative. The tournaments organization. Evaluative compiling weekly tabs on which group leads. Immediate intervention in cases of special cases. Occasional training to the group for changes in procedures. Data analysis requested by the client as well as the campaign manager.

Name and address of employer

Albania Marketing Service Sh.p.k. (Teleperformance)

Type of business or sector

Contact Center

Dates

16/05/2009 – 01/09/2009

Occupation or position held

Telephone operator

Main activities and responsibilities

Customers Service for Sky Italia, offering telephone assistance for administrative commercial and technical problems for satellite television services.

Name and address of employer

Albania Marketing Service Sh.p.k. (Teleperformance)

Type of business or sector

Contact Center

Personal skills and competences

Mother tongue(s)

Albanian

Other language(s)

Self-assessment

Understanding

Speaking

Writing

European level (*)

Listening

Reading

Spoken interaction

Spoken production

Italian

C2

C2

C2

C2

C1

English

C1

C1

B1

B2

B1

(*) Common European Framework of Reference for Languages

Social skills and competences

Abilities and good social competences, considering the collective skills of the team and proven in many group activities.

Organisational skills and competences

Proven ability to undertake various projects and events.

Computer skills and competences

Competent in MS Office Package (Word, Excel, PowerPoint, Access,), Open Office, proffesional programs and internet.

Other skills and competences

Flexible, communicative, high level of public speaking

Driving licence

“B” Category. Certified in 2007.

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