April 2012 –on going

• Name and address of employer

ING BANK N.V. Milan Branch, 250, viale F. Testi, 20125 Milan, Italy

• Type of business or sector

Banking

• Occupation or position held

Process Analyst (FULL TIME WORK)

• Main activities and responsibilities

Process analysis, data mining (SAS, SQL), reporting to internal areas and to top management, kpi monitoring through process dashboards, process improvement, international projects and workshops (redesign of consumer lending product, antifraud and terrorism rules and process, credit cards, process of complaints, antimoney laundering, new payments European directive, IV Europan Directive, investments, Dormant account,…), creation and maintenance of a Process Integrated View that links process and ERM-enterprise risk management (monitoring starting from process maps all the indicators that have a impact on proces, e.g. risks and controls, internal and external regulations, projects and change management, BIA and business continuity, complaints, production issues, kpi,…) for managing regulation and projects, avoiding analysis gaps and overlappings.

march 2008 – April 2012

• Name and address of employer

ING BANK N.V. Milan Branch, 250, viale F. Testi, 20125 Milan, Italy

• Type of business or sector

Banking

• Occupation or position held

Sales Network Administrative Analyst (FULL TIME WORK)

• Main activities and responsibilities reporting, kpi monitoring through dashboards, data mining, forecasting, budget, creation and maintenance of tool for managing sales agents commissioning

june 2007 – march 2008

• Name and address of employerVodafone Italia, 15, via Caboto, 20094, Milan, Italy

• Type of business or sector telecommunication

• Occupation or position held Business Analyst (FULL TIME WORK)

• Main activities and responsibilities Commercial reporting, kpi monitoring through dashboards, data mining, forecasting, budget

may 2007 – june 2007

• Name and address of employer IRI –INFOSCAN, 97, Via dei Missaglia, 20142, Milan, Italy

• Type of business or sector Market Research

• Occupation or position held Data Base Administrator

• Main activities and responsibilities Input data, reporting, data mining, market research

june 2006 – april 2007

• Name and address of employer Smile Puglia, 28, via Mario Pagano, Bari, Italy

• Type of business or sector Education and Training

• Occupation or position held Project Manager

• Main activities and responsibilities Managing of training and courses, labour market analysis, educational and administrative managing of training projects, tutoring, coordination, evaluation and monitoring of training activities

01/06/2006–30/04/2007 Project Manager Smile Puglia 28, via Mario Pagano, 70100 Bari (Italy) Gestione di corsi di formazione, analisi sul mercato del lavoro, gestione di progetti formative e amministrativi, tutoring, coordinamento, valutazione e monitoraggio delle attività di formazione Business or sector Education and Training

01/03/2006–30/11/2006 Researcher Istat – Unicab 243, Via Nazionale, 00184 Rome (Italy) Interviste per analisi statistiche nell'ambito dell'Indagine Multiscopo annuale Business or sector Statistical Research

01/10/2004–30/04/2006 Researcher Dec via Laterza, 70124 Bari (Italy) Interviste per ricerche di mercato Business or sector Market Research

11/2004–10/2005 Researcher Università degli Studi di Bari dipartimenti di Sociologia e sui Rapporti di Lavoro Bari 1, Piazza Umberto I, 70121 Bari (Italy) Business or sector sociology

01/03/2004–31/03/2004 Researcher GFK – CBI 1/B, Via Romagnosi Giandomenico, 00196 Rome (Italy) Interviste per ricerche di mercato Business or sector Market Research

01/07/2002–31/12/2003 Researcher Consorzio Parsec 331, viale Jonio, 00141 Rome (Italy) Ricerca e progetti sociologici e analisi statistiche Business or sector Sociological Research

EDUCATION AND TRAINING 01/04/2004–30/05/2007 Dottorato di Ricerca Università degli Studi di Bari, Bari (Italy) Sociologia e Statistica 01/11/2001–25/01/2003 Master di II livello “Fonti, strumenti e metodi per la ricerca sociale” Università degli Studi “La Sapienza”, Roma (Italy) 09/07/2001 Laurea in Scienze Politiche con specializzazione in Sociologia 110/110 cum laude Università degli Studi di Bari, Bari (Italy) Sociologia, Scienze Politiche, Economia 11/03/2019–12/03/2019 One Agile Way of Working ING BANK, Milan (Italy) Agile Training 18/02/2019–22/02/2019 ARIS AWARE ING BANK tool per creare e gestire dashboard 20/11/2018 Risk identification and mitigation – ING model ING BANK 18/11/2014 ARIS – Process Analysis and Redesign Prof Giorgio Bocchi, Milan (Italy) 10/2014–11/2014 SAS Nunatec, Milan (Italy) 11/2013 Profile 7 sql FIS– Milan, Milan (Italy) 11/2013 ARIS 7 Process Mapping and design Software AG, Milan (Italy) 04/2013–09/2013 Advanced English Course level B2 IBE School – Milan 07/2012 Analysis and requisite management with Use Case Object Way – Milan, Milan (Italy) 05/2012 Project Management Prof B. Aiazzi, Milan (Italy) 10/2009 Advanced Access– Programming Prof A.Mainini, Milan (Italy)

PERSONAL SKILLS Mother tongue(s) Italian Foreign language(s) English C2 German A1

Digital skills Windows 2007, Office (word, excel, access, power point, power view, power pivot) SQL, SAS, PROFILE, ORACLE (SQL DEVELOPER); ARIS (tool for process mapping), AWARE; tools per analisi quantitative e qualitative (SPSS, SPAD, SPAD – T, TALTAC, LEXICO, ALCESTE, SPECTRUM)