Aprile 2010 – Oggi Figura ricoperta Senior IT BSS Expert Datore di lavoro VIP Mobile – Telekom Austria Group Luogo Belgrade Principali attività e responsabilità

Activities:  

Act as a liaison between IT and the business system users on any operational issues or requests
Billing & Rating System 2nd / 3rd level support
Requirements analysis, change management, tests and QA check on dedicated platform and systems.
Ensuring all KPI’s in the SLAs with the business units are met
Provides business system support in incident management process  (Remedy on Demand, JIRA)
Represents the first stage of escalation for Incidents within Service Levels.
Participation in business/technical analysis, support implementations, configuration, integration, verification along with troubleshooting of existing solutions 
Secure the functionality and technical quality of deliveries in customer projects
Analyzing test results and investigating the root causes
Regular and ad hoc reports and scripts (UNIX shell, PLSQL, SQL, SOAP) development and support
Coordinating, tracking and compliance (correction) of transactions on billing, rating and collection of supplement systems, with partners and third parties, on daily and monthly basis
Plan, organize and execute tests and trainings on the functionality of the system

Ottobre 2009 – Marzo 2010 Figura ricoperta Testing and Integration Consultant Datore di lavoro Mobinil Luogo Cairo – Egypt Principali attività e responsabilità

Participation in migration to Billing and Customer Care System BSCS IX     
User and Business Acceptance Tests, Functional & Integration testing 
Change Requests and Baseline set-up Participation
Maintenance of BSCS (Business Support and Control System) application including Oracle Database and Unix file system

Dicembre 2000 – Settembre 2009 Figura ricoperta Billing IT Specialist Datore di lavoro Telekom Serbia, Mobile Division Luogo Belgrade Principali attività e responsabilità

Participation in migration of Billing and Customer Care System CABS2000 to Billing and Customer Care System BSCS6.0
Maintenance of BSCS (Business Support and Control System) application including Oracle Database and Unix file system;
Rating of customers, controlling processes, testing new shipments;
Billing of customers, responsible for prebilling procedures, controlling, UAT, performance testing/stress testing;
Analyzing test results and investigating the root causes
Scripts (shell, PLSQL, SQL) development and support;
Active co-operation and co-ordination with other departments (Finance Department, Marketing Department, Customer Care Department, Sales Department);
Administration of LPH (Late Payment Handler) module;
Project Manager for Telekom Serbia’s new BGH (Bill Generation Handler) module;
BSCS batch processes control and support;
Customer management and Customer’s complaints;
Billing problems and troubleshooting, finding subscription data faults and solving problems of all kinds related to BSCS and it’s interfaces;
Creating and maintaining interfaces for data transfer with Credit Bureau and Banks;
Provisioning monitoring and troubleshooting;
Configuration of new roaming partners and tap files transfer problems and testing;

Istruzione e Formazione

Novembre 1999 Titolo della qualifica rilasciata Master in Computer Engineering and Information Tec Istituto di istruzione o formazione University of Belgrade Luogo Belgrade

Conoscenze linguistiche

Lingua Italiano Capacità di lettura/scrittura Scolastico Capacità di espressione orale Scarso

Lingua English Capacità di lettura/scrittura Ottimo Capacità di espressione orale Ottimo

Lingua Serbo-Croat Capacità di lettura/scrittura Madrelingua Capacità di espressione orale Madrelingua

Capacità e competenze informatiche

ORACLE

UNIX

SQL

PL SQL

AMDOCS

Billing & Rating 

CRM

Remedy on Demand, 

SOAP

BSCS 

ITIL

EMA 4.0 Service Provisioning and Partner Management 

Mediation