07/2012 – Present Day

Korian Italia – Viale Cassala, 16 – Milan

Hospital & Health Care

Help Desk IT Coordinator

   • Give IT Support to all level of users and devices (Desktops&Laptops, Thin Clients, Smartphones&Tablets)

   • Coordinate & develop corporate’s Help Desk IT service

   • Active Directory and ACL administration

   • Citrix users and application sessions management with Citrix Director and Studio

   • Manage Windows clients updates through WSUS Server

   • Manage antivirus client updates from Sophos console

   • Maintenance and explore new features of trouble ticketing software GLPI

   • Writing of IT Processes procedures, workarounds and user manual

   • Complete Mobile device management with IBM Maas360 (creation of Policies and maintenance included)

   • Asset inventory management

   • Relationships with several IT partners and suppliers

   01/2010 – 06/2012

   Rbc Investor Services Bank – Via Vittor Pisani, 26 – Milan

   Banking / Financial Services

   IT Support Specialist

   • Give IT Support to all level of users and devices (Desktops&Laptops, Thin Clients, IP Phones and Smartphones)

   • Monitoring of digital data dispatchment towards customers, using Thema/Spazio Server

   • Complete management of mobile phones (contracts, new activations and assistance)

   11/2009 – 11/2010

   Electronic Arts (EA) – Via Agnello 6/I – Milan

   Digital Entertainment

   IT Service Specialist

   Job done in autonomy for Italy branch, but as part of an international team

   • Give IT Support to all level of users and devices (Desktops&Laptops, IP Phones and Smartphones, Printers)

   • Active Directory and ACL administration

   • Responsible for Milan’s farm running

   • Budget management for IT

   • Complete management of mobile phones (contracts, new activations and assistance)

   • Setup of meeting rooms/external locations for events with press

   • Relationships with several IT partners and suppliers

07/2007 – 07/2009

Alfa Laval – Monza

Industrial Engineering

IT Infrastructure Service Specialist

  • Give IT Support to all level of users and devices (Desktops, laptops and printers)

  • Active Directory and ACL administration

  09/2002 – 06/2007

  Nestlè Italiana – Milan

  Food & Beverages

  IT Support

  • Give 2nd level IT Support to all level of users and devices (Desktops, laptops and printers)

Communication skills 
Good communication skills gained through my multi-year experience as an IT Support employee

Job-related skills
Good knowledge of ITIL concepts and best practices
Very good knowledge of Windows client operating systems (Xp, 7, 8 and 10)
Good knowledge of Mac Os
Very good knowledge of mobile phones OS Android and iOs
Good use of Microsoft Office suite and Visio
Basic knowledge of network concepts and TCP/IP protocol
Experience in Active Directory and ACL administration
Experience with Citrix Consoles in users and apps administration
Experience in Windows clients updates management with WSUS
Experience with antivirus updates & policies management using and admin console (Sophos)
Experience with Thin Computing management
Experience in mobile device management with MDM software (IBM Maas 360)
Good knowledge of trouble ticketing and asset inventory management software GLPI