WORK EXPERIENCES

2017 – Current Service Desk Manager EMEA/USA/APAC DXC for Jimmy Choo, Bally, Belstaff

2017 – 2017 Chief Information Officer Synlab

2009 – 2016 IT Service Manager Italy, Greece, Turkey Boston Consulting Group

2009 – 2009 IT Manager, IT Project Organizazion Manager Michael Page

2005 – 2009 IT Manager Kelly Services

2003 – 2005 IT Manager G.F.A.

2000 – 2003 IT Manager WPP/Research International

1998 – 2000 Desktop Coordinator WPP/NFO Infratest

1996 – 1998 HelpDesk Coordinator R.C.S./SGATC

PRESENTATION:

I’m a solution maker: my first commitment is to find, create and release practical and lasting solutions to improve the organization and the processes at any level. My primary skills consist in the management and the transformation of IT, Digital, Facilities, General Services environments and its overall governance that includes and IT resource management, deployment of multiple projects, helpdesk support and maintenance and process management optimization. Additionally, I have also strong expertise in Finance and in the Budget Management focused on costs optimization, the resource management in the recruiting, training, coaching and career development phases and last but not least the management of events.

I started working in 1996 and in the year 2000 I became IT Manager in a Company Corporation within the Market Research field and after for an automotive company; from 2005 I was for 4 years in the HR, Search and Selection industry.From 2009 to 2016 I worked as IT Service Manager for Italy, Greece and Turkey at Boston Consulting Group and I was also appointed as Project Coordinator in the Global IT Service Operation team (88 offices, 13.000 users). During this period have approached the digital transformation and I had the opportunity to deliver multiple internal and client projects up to liaise with a supplier and help to create a digital start-up that now is a consolidated reality in the market (www.weavesrl.com).

In 2017 I have worked as Chief Information Officer for Synlab, a multinational company specialized in Laboratory and Healthcare analysis (around 3.000 users), in this experience I have setup a big transformation plan as remedy of the 29 legal entities to be consolidated as result of M&A. 

Currently I’m employed in DXC with the title of Service Desk Manager for Jimmy Choo, Bally and Belstaff for EMEA/USA/APAC regions working on-site in Switzerland (Caslano), in the United Kingdom (London) and in Italy (Milan). Around 3.000 users supported, up to 200 projects delivered per year, management up to 300 IT resources and also as Business Relationship Manager Business Relationship Manager, responsible of the transformation of IT Services as result of the carve out of the 3 brands.

SKILLS:

Project management, Program management, Service management, Business relationship management, Budget management, Resource management, Asset management, Lifecycle management, Facilities, Transformations, M&A, Relocations, ITIL, PRINCE2, Business Analysis, Operation, General Services, Planning, Strategy

Microsoft Client and Server environments, Sco Unix Systems, Lenovo, HP, Apple iPhones, MAC and Android end user devices, Microsoft Office, Project, Visio, CA, Service Now, Open Project, Atlassian Jira, Harvest, HP Service Manager Helpdesk Ticketing systems, Networking, Systems (Cisco), System Administration, Security, Backup, Videoconference Systems (Polycom, Cisco), PBX (Cisco), ERP Systems, Databases, Security

ACHIEVEMENTS:

Governance: Team management up to 40 internal resources and up to 300 external staff, IT management in Companies 430 retail points, 90 offices, 3.000 users, up to 200 projects per year, Budget management up to 15M€

Services: Helpdesk, Maintenance and Training up to 3.000 users, Technologic setup for around 180 events per year, around 150 Offices, stores warehouses relocations and renovations

Digital: implementation of 20 mobile/web applications implementations (2014 -2018), delivery of 10 automation process delivery (2015 -2020)

PROJECTS
2017 – Now    DXC for Jimmy Choo, Bally and Belstaff

•    IT Service Transformation to to move from insourced IT Services to DXC outsouced contract
•    Around 10 projects regarding stores on a monthly base: openings, refurbishments, relocations: from design to delivery 
•    Windows 10 roll-out for Jimmy Choo, around 900 computers to be upgraded worldwide
•    Office 365 roll-out design for Jimmy Choo, around 1.700 mailboxes
•    One Drive folder migration for Jimmy Choo, around 900 user’s files to be moved to Microsoft One Drive
•    Jimmy Choo New York office relocation: presence on-site in New York to deliver the project
•    Jimmy Choo Tokyo refurbishment and relocation: project managed from remote
•    Warehouses relocations for Jimmy Choo: Venlo (NL), Terteboro (NJ, USA), merged with Michael Kors warehouse
•    Bally office relocations: Milan, Ancona, Shanghai
•    Cisco Meraki deployment project for APAC: around 202 devices to replace Cisco ASA firewalls in the stores and offices
•    Sample sales: recurring project deliveries (like a temporary store setup)

2016 – 2017    Synlab

•    License contract project for additional Microsoft, Oracle and other local application subscriptions (around 1.700 licenses)
•    Network connectivity service evaluation to improve bandwidth issues, optimize costs (around 400 internet connections)
•    PBX project to develop Asterisk instances for both internal PBX and call centers (2 locations for the call center)
•    Mail: project to migrate from Zimbra in house mail system to a Microsoft Exchange outsourced service (2.530 mailboxes)
•    Lifecycle management project to provide a full external service to purchase computers with a pre-loaded image, a training program for new users, an asset management and a dismissal process (around 2.000 computers)
•    Personal health record application: for private patients to download exam results and to find the blood collection points 
•    Application for the scheduling and management of the blood collections at home for private patients 
•    Study to automate the data load and validation of the information regarding samples in test tubes 
•    Planning and delivery of an IT transformation program:
o    Audit of the service areas, the tasks and the projects assigned to the resources, time tracking of the executions
o    Salary review, internal and outsourced training program for the IT resources
o    Introduction of the concept about the difference of maintenance and projects
o    Delivery of a Project tracking system for change activities on all the areas
o    Delivery of an Issue tracking system for change activities on applications and new infrastructure installations
o    Introduction of the  ITAAS (IT As A Service), transformation of the maintenance activities into services, “Service Owner” and  “Service Specialist” role assignments, responsibilities assignments (RACI matrix), SLA and  KPI creation, introduction of the concept of the “mean time to resolve” (MTTR) for problems and incident resolution

2009 – 2016    Boston Consulting Group

•    IT Contracts review: as example but not limited to the mobile phone carrier contract negotiations (up to 1000 mobile and laptop subscriptions – savings from 25% to 31,8% on the budget)
•    Laptops and smartphones replacements up to 1.000 devices including Microsoft Office upgrades
•    Organization of IT for business events: from year 2013 to 2016 about 180 events per year managed with audio / videoconference connections, content sharing, video streaming, setups of simultaneous translation systems (example: “Prime Minister Matteo Renzi at The Future Makers 31/05/2016”: https://www.youtube.com/watch?v=scmWYPVIugk)
•    Creation of an Italian Language Helpdesk team based in Romania with Italian agents (about 700 calls/month)
•    Renewal of the Athens Headquarter: IT infrastructure setup with 3 video rooms, wired and wireless network, PBX upgrade 
•    Candidate evaluation application for the recruitment interviews: integration of applications to check the progress of the candidate and to compare different evaluations during the multiple interview rounds (using tablets)
•    Gaming application to select young talents from universities, based on a pathwith audio and video contents
•    Company benefits application: to get discounts on personal purchases from company suppliers (around 1.300 users)
•    Booking application: for desk seat and meeting rooms bookings in an open area with 500seats and 15 rooms 
•    Company Restaurant/Cafeteria application: to manage orders at the internal Cafeteria and Restaurant by QR code to avoid uncollected orders; creation of the back end to manage the orders and to collect direct payments to the pay slips to avoid the utilization of a cash machine (using smartphones, tablets and computers)
•    Web simulators for engineering, procurement, construction, refining processes to be sold within training for clients
•    Staffing application: Analysis and design of a staffing application for consultants including the possibility to request project assignments, to see the full list of pipeline/active projects an back end reports (billability, resource usage and so on)
•    Trend Topics application: Analysis and creation of an application to manage the trend topics included in the daily press, in the social networks discussions (Twitter, Linkedin, Facebook) and in the mailboxes of internal relevant managers; results were presented in a back end that included a CRM application with automatic tasks and reminders generations, based upon the trends, the contact persons and also getting results from client’s events statistics placed in another database
•    Confidential meeting poll application: for real time polls during management meetings to avoid data sharing
•    Unified access system: enabled by mobile for the office entrance, the printers and the restaurant payments
•    Evaluation of holographic structures to be placed temporarily in offices for customer events
2005 – 2009    Kelly Services, Michael Page International

•    Mobile operator contract negotiations with savings of 32.6% compared to the previous year
•    On-Site and remote reception refurbishment (outsourced service)
•    Renovation/Move of Rome, Padua, Milan headquarters: electrical system, voice and data network, server replacements
•    Renovation of 50 branches and opening of 7 new ones: electrical system, voice and data networks, desktops
replacements, VPN and server implementations; coordination of 40 resources provided by Unisys and Telecom Italy
•    Migration of the e-mail system for 350 users, delivery of the VPN network and IT devices to 57 branches
•    Renovation of the front office systems with 20.000 users in the database, deployment of a portal for the job applications
•    Renovation of the payroll system (3.500 slips / month), credit collection, accounting and invoicing systems
•    Renovation of corporate headquarters: electrical, voice and data networks, implementation of a server room
•    Reorganization of the Recruiting management software: consolidation of 7 applications in a single system
•    Implementation of the IT support SLAs for Europe (Italy, Spain, France, Sweden, Scandinavia, Switzerland, Germany)
2003 – 2005    G.F.A.

•    Renovation of 10 locations: electrical system, voice and data networks, implementation of servers, switch cabinets, backup systems, VPN sites, desktops replacements, printers, fax machines, copiers; installation of an open source e-mail system
•    Reorganization of the enterprise ERP for the front office, warehouse, back office for proposals/contracts for new/used cars
2000 – 2003    WPP/Research International

•    Consolidation and move of headquarters: electrical, voice and data networks, outbound call center with 50 workstations
•    Implementation of a server based application for the front office, CRM, project planning and business reporting
1996 – 2000    WPP/NFO Infratest and R.C.S./SGATC

•    Creation of a helpdesk and logistics service to handle 350 laptops and an outbound call center with 150 workstations
•    RGB and RJ45 Network installations with SCO Unix or Microsoft Windows NT Servers and Windows 95 clients