Nov 2015–Present

Citrix Windows Engineer

Altran Italia SpA, Milano (Italy)

Consultant @ Vodafone Servizi e Tecnologie S.r.l., company of Vodafone Omnitel N.V.'s Group from Nov 2015 – Nov 2016

Dealer Station on CaaS Solution (Citrix as a Service) – phase 1. Until Sep 2016

Migration of existing Dealer Station from client PC to Citrix Legacy Farm, used by over 4000 concurrent users, to the new XenApp solution provided by the CaaS (Citrix As A Service) infrastructure, with about 200 virtual servers.

The new service will be provided in Mission Critical solution. In case of disaster on one of two sites, the up site will host the users impacted.

Dealer Station on CaaS Solution (Citrix as a Service) – phase 2. Until Nov 2016

Migration of existing Dealer Open from old web application, through internet to Citrix Legacy Farm, used by over 1000 concurrent users, to the new XenApp solution provided by the CaaS (Citrix As A Service) infrastructure, with about 64 virtual servers.

The new service will be provided in Mission Critical solution. In case of disaster on one of two sites, the up site will host the users impacted.

Project and role:

Through this project, Vodafone Italia centralize its applications on Citrix

Altran Italy was the referent for the implementation of migration on the new Citrix infrastructure. Give support to Vodafone operation to solve issue and analyze improvement of the architecture.

Main activities:

Infrastructure Deployment on the Milan HUB

Rollout support & Training to Operation Support Team

Support of application installation on servers Citrix XenApp 6.5 and fix issues on infrastructure

Definition/revision of the ramp up activity migration patterns of the shops from the previous client environment to the new Citrix platforms

Technologies & Methodologies:

Citrix Components: PVS 6.x  and 7.6,  XenApp  6.5, EdgeSight 5.4 , Netscaler SDX 9.3 and  10.x

Consultant in best effort @ IBM for Vodafone Italy

from Nov 2015 – Present

Support on Vodafone Operation Employee in changes, projects and solutions on Citrix XenApp 6.5 for Italian Call Centers.

Activites on small projects required by the customer in order to create new services and applications for the call center environment (CaaS 1.0).

Main activities:

Infrastructure Support on the Milan HUB

Rollout support & Training to Operation Support Team in Preproduction environment.

Technologies & Methodologies:

Citrix Components: PVS 6.x,  XenApp  6.5, EdgeSight 5.4 , Netscaler SDX 9.3 and  10.5

Feb 2013–Nov 2015

Citrix System Engineer

Omega Srl, Milano (Italy)

System Engineer @ Saipem S.p.A. from Feb 2013 – present day

Application Administration Team:

Publishing and customization applications via Citrix XenApp and XenDesktop

Citrix Provisioning services and MCS

Citrix's farm management (Citrix Studio, Citrix delivery services console, Storefront)

Software engineering management (Intergraph and CAD products, licensing management, MS systems support, legacy applications)

Software customization and scripting

System performance and monitoring (Citrix Director, Event Vwr)

Scripting (AutoIT, batch)

Support and analysis application troubles

GPO management

MS AD management

Jan 2013–Feb 2014 IT Services

Faital SpA, San Donato Milanese (Italy)

Faital SpA, San Donato Milanese (Italy)

Responsibility for the maintenance and implementation of the computer systems, development of new projects related to various corporate functions.

In particular:

Microsoft Windows domain management: user management, policy manager and Active Directory permissions.

VMware virtualization environment: installation of host servers, creating and managing VMs, backup and NAS management.

Terminal Server user management in AD domain. Maintenance Hardware for PCs and servers, installation and recovery of the same in case of failure.

Support and garrison for the main systems: MS Windows (Server 2003, XP, 7) MS Office (97, 2007) Email (Post Fix and MS Exchange Online) Antivirus (F-Secure) Printers Quality System (Blulink Fourth) backup (Symantec backup Exec)

Mar 2010–Dec 2011 IT Services

April Italia SpA, Milano (Italy)

Responsible for the smooth operation of the ICT infrastracture; plan the development of the system, establishing priorities and making analysis, take accordance with the management business, in line with the resources, the budget allocated and corporate strategic goals.
Contribute to the preparation of business plans of investment to adapt the tools business information. Work with department managers and users in the definition of organizational changes associated with the automation of information systems industry to improve speed and efficiency in the work of all.

Continuous analysis and design of information systems, software engineering and operational management.

Constant updating on technological evolution.

Performance monitoring of the central server (CITRIX XEN CENTER).

Development of procedures and scheduling events for data extraction (SQL Query).

Management and internal reference for data-telephony providers.

Cooperation with the actuary of the company in the creation of systems and flows of technical product management.

Cooperation with the accounting for the preparation of technical records.

Administrator and manager of antivirus, antispam, email, users on Windows Server 2008 (MS Active Directory).

Sep 2009–Feb 2010 Stage IT

April Italia SpA, Milano (Italy)

Intern in the technology business, study and analysis of the needs of users and IT infrastructure to adapt and implementarne solutions.

Feb 2008–May 2009 I Level Helpdesk

Medan srl, Milano (Italy)

Telephone support for users (as400-unix-windows) @ DHL Italy

Assitance remote users callers and problem analysis.

Immediate action if possible, or through the call to the second level via "trouble tickets". Ticket management and SLAs business.

Relations with the parent company DHL in Prague for any issues of level 1 (European level) of IT systems.

EDUCATION AND TRAINING

 1 Jul 2015–Present

Citrix Certified Associate – Virtualization (CCA-V) Citrix

1 Jul 2015–Present

Citrix Certified Professional – Virtualization (CCP-V)

23 Jan – 27 Jan 2017

CITRIX: Designing App and Desktop Solutions with Citrix XenApp and XenDesktop (CXD-400I)

Computer Gross, Empoli (Italy)

8 Jun –12 Jun 2015

CITRIX: Managing App and Desktop Solutions with Citrix XenApp and Xendesktop 7.6 (CXD-200I)

Arrow informatica, Milan (Italia)

2 Nov–8 Nov 2014

CITRIX: Deploying App and Desktop Solutions (CXD-300I)

Arrow informatica, Milano (Italy)

1 Oct 2005–10 Jul 2010

Bachelor degree, Digital Communication

Università degli Studi di Milano, Milano (Italy)

The degree program in Digital Communications provides students with the knowledge of computer science applied to the mediated communication technology.

Thesis title: "Project on the hardware and software of an insurance company and subsequent adjustment and implementation."

Theoretical skills and operative planning

Design skills of IT tools for cultural mediation and communication

Critical skills, both through laboratory projects

Ability to develop skills in literature search: search and consultation of the final material.

Ability to assess the impact of information technology for communication on the ethical and social.

Using databases, electronic journals and other information in the network, basic cognitive instruments for continuous updating of knowledge.

10 Sep 1999–10 Jul 2005

Perito informatico

ITIS E. Mattei, San Donato Milanese (Italy)

Diploma di scuola media superiore progetto “ABACUS”- perito informatico

PERSONAL SKILLS

Mother tongue(s) mItalian

Other language

English B1

Digital competence

Citrix;  Citrix XenDesktop; ; Citrix XenApp; Citrix Provisioning; Citrix Storefront; Citrix NetScaler; MCS; Microsoft Technologies; Windows Server; Microsoft Office; Windows 7; Java; SQL; PHP; HTML; Active Directory; LAN; WAN; Firewall Administration; Budgeting; Server Administration; VMware; VMware ESX; Symantec Backup; Hardware Support; Virtualizzazione; Microsoft Windows; Server; Hardware