CSM Project Consiglio Superiore della Magistratura- Italy PA Client Government: Role of Business Analyst Specialist and Responsible of Analyst and GD Philippine Testing Team Leader. Organization of the team and project plan design for each phase in analysis Tracking of the timing and the achieving of identified milestones Define the deliverables in output for the client and assignment in the BA analyst team Review of each deliverable of analysis: Requirements list and documentation, Functional Specification, Identification of the as is processes of the client and evaluation of to be processes Organization and Coordination of the GA Philippine testing team for define each testing phase for the Project. In scope, Testing manually and Quick test by UFT integrated in ALM. Superior Council of Magistracy System Re-engineering: Business process management about Italian judicial offices integrated with the CSM center, with DMS digital components (open source liferay- nuxeo for low documents versionig) , initialization of each administrative practices via Jbpm workflow flows: Define of User Requirement, collect and define Design of Functional Specification (Use case UML methodology) Redesign of business in data coding normalized Reference of area justice for the team Coordination of Testing team for the Test Case design and execution Project: La ridefinizione del Sistema Tabellare per l’Organizzazione degli Uffici Giudiziari con attività Giudicante. Definizione dei flussi di workflow automatici per l’invio di pratiche tabellari dagli uffici giudiziari locali verso la Corte di Appello e dalla Corte di Appello verso il CSM istituzione atta al controllo che l’organizzazione tabellare sia disposta in conformità della Circolare (Normativa secondaria). The main objective is the application of a fast and certified communication in agreement with Italian law and rules, from document scanning, storage of electronic documents, On line editor, and send low (Deposito e firma elettronica debole) and high digitally (Deposito degli atti con la firma digitale remota) signed.

30/04/201301/04/2015 Vodafone Project – NISO Service HP Enterprise Services Italia S.r.l – Role: Business Analyst Specialist in the Application Delivery Phase: – Organising, conducting test activities. Involved in performance testing and integration testing. Rapidly response to equipment failures & implementing immediate repairs. Participating in audits and reviews of testing, highlighting areas for improvement. Monitoring and reporting to VF managers any repair trends. Drawings and documentation updates. Responsible for test environment set up, executing test cases, documenting results and defects. Reporting to the VF Test Manager any issues or potential prioritisation conflicts. Assisting in the loading and installation of software. – Coordinating of the HP Best Shore Development Group in Cairo, Planning of the commitment from VF Customer about the specific – systems relatives to the massive and single SIM Diagnostic by the CRM unit, Dealers Station and users; TT Tracking Web by the portal “Fai da te” TT opened by the users vs Customer Service of VF – Systems for the MML command on MSISDN, IMSI and CLI: Soap request vs Network Equipment Voice and Data (HLR, HSS) Conducting of the Requirements release in all phases from the Estimation Phase, development, testing, rollout in production and stability Testing Area: – Unit Test – Preparation Test Phase – System Test – Integration Test – Regression Test – Performance Test: performance loading test and performance analysis – Security Compliancy Test – Regression Test – Fix Defect

SME Writer Technical Solution for the Bid Management Group Main activities and responsibilities Writer of the Technical Specifications document like part of the Bid proposal for existing or prospective clients projects.  To manage the bid qualification process for new opportunities.  Participation into the bid teams like Tlc SME. Writer of the technical solution from an input of variety of stakeholders, typically involving contributions from sales, marketing, product teams, finance, commercial, legal and delivery.  Preparing and reviewing the commercial aspects of the bid, ensuring all services are included in the final price to the customer  Risk tracking and management throughout the bid process  Written proposal – both in terms of content and presentation (such as preparation of a management summary  Manage the bid budget  Ensure timely delivery  Understand and resolve complex technical, strategic and business issues

Project Management background Experience of the Assistant Project Manager and Italy CME PMO Manager Program Management Office – Application Services Field Operations- Communications on Preparation and maintenance: – The WBS project about estimates effort; Baseline, Forecast, Actual – Project Schedule detail: activities assignment – Risk Assessment – Update of Presage data. Presage is specific tool for metrics’ s monitoring (effort/relief/defects), revenue and costs – The Workbook Project under the rules of the EDGE Compliance Procedures/ ex GAD QMS – ISO 9001:2000 Application PM2 methodology Data preparing to submit to the Quality Audit (Planning, Execution, Execution / delivery)

Telecommunication Systems background Role of Business Analyst Specialist and Customer Support. • Definition of user requirements: feasibility and estimation phase: Gartner Fast function Point Methodology for the Offering phase • Impact analysis on business processes • Relation’s Mgmt between Wind and OLO (Other License Operator) and Provisioning: Leased Line (P-P, RPVD, Market 13&14) Bitstream Access Pre Provisioning and provisioning IRU Indefeasible Right of Use Housing Coolocation Site • Provisioning SDH/PDH : and design of the SDH Graph: utilization of the SDH Ring , SDH Topology Graph, Shelf Equipment map, Hierarchy SDH network draw • Equipment/Card Configuration and Modelling • Ethernet Network Configuration: Vlan configuration Man Configuration • Swap ATM Netw. Vs Ip Netw. Project • Vlan Configuration • MML Command and Diagnostic on the MSISDN , IMSI and CLI  Impact analysis of new technologies  Impact analysis of new service type Capability: Knowledge of Tlc Market Sector (Fixed and Mobile Network) Network Design and Modelling and Graph Design Network Development/Deployment CRM System, Provisioning System Experience BA Group: • Reception and taking in charge of single and specific data production and loading requirements coming either from Wind HELP_DESK or from end system users • Carry out of all needed steps, either with the end user or with any other involved entity, to identify the detailed information needed and the associated best data loading process path and tools. • Implement any tool possibly needed, if not already available, to speed up the loading process • Carry out the data production and loading activity involving, if needed, any other entity that possibly has to provide his support • Verify with the end customer the validity and consistency of data loaded • Unit Acceptance phase-> Certify the delivery • Business Simulation Support Capability: Object Oriented (Define; Analyze, UML Methodology , EDGE Migration and Modernization Process, Gartner Fast function Point Methodology Skill: Pl/SQL; Oracle Database

esting background  Main activities and responsibilities Responsible to verify the consistency between functional specifications and user requirements, identify during the Define and Analyze Phase. The system and software Validation, obtained through tests Procedures (Validation process, Approval process). My task are:  Verify and validation of execution tests by the Egyptian HP Best Shore Group  Coordination of Egyptian HP Best Shore Group about the continuous test creation and execution by QTP tools  Coordination of the Egyptian HP Best Shore Group about the manually test plan and execution  Definition of the scenarios of process to test by manually and automation tests  Monitoring of the test phase with the collection of defects detected and plan the fix to do  tests failures in simulated conditions of use  Coordination of the User Test documentation, test case and test book  Define the development methodology to improve software quality  Follow Work Product Sign-Off Clients phase My responsibility is the testing documentation quality: Test Environment Set Up and Management, Test Strategy, Unit Test Plan, Test Unit houses – Test book, Test and Release Report notes with Report and verification testing, Formal Acceptance Testing. During The Close Down phase, following the testing one, I produce The report about the detected and closed system bug. The collection of metrics allows me to produce a Corrective Action Plan. In the test phase, I create the End Users Documentation (Tutorials) available on-line (e-learning) and/or user manuals by means of Captivate (Macromedia) tool and/or draw up manuals.

Old Job Role 11/2011 29/04/2013 12/’07  04/2011 BA Specialist, Business Analyst HP Enterprise Services Italia S.r.l – CME Industry Unit Location: Italy – Rome – IT Wind Client Flamingo Project Wind Flamingo Project – HP Enterprise Services Italia S.r.l – Application Delivery: I’m responsible – to guiding and reviewing the work of the BAS Testing Team (Egyptian Team): to transfer the business and knowledge to the testing teem for allow their the creation of all test documentation (HL test scenarios, Test documentation and execution phase) (tool in use ALM QC) – to guiding and reviewing the work of the BAS Testing Team (Egyptian Team) that have in scope to create a Continuous Test by QTP , HP QuickTest Profession on the Network Systems – about the SDH Graph: design of all SDH Graph and the Process of Leased Line and Bitstream Access – about the Tutorials e-learning creation: commission , provide guidance, review all work of the BAS (tool in use: Macromedia Captivate) – Execution of UAT with the Wind Customer for achieve the sw acceptance – Trainer for the Wind Customer on Network Systems – Post Production Support and Support in the Business Simulation for Wind Customer Program Management Office/Front End Customer Support – HP Enterprise Services Italia S.r.l – CME Industry Unit Location: Italy – Rome 04/’05  11/2007 Trainer – EDS ITALIA SpA – IT Wind Client – Location: Rome 06/’03  03/2005 Client Support – EDS ITALIA SpA – IT Wind Client– Location: Rome 08/’02  09/2002 Project Analyst – EDS Italia Spa – Project “Banca Primavera” – Intesa BCI Client 10/’00  07/2002 Program Management Office – EDS Italia SpA – Project Analyst on Intesa BCI Client 02/’00  08/2000 Stager in the Legal Office – Telecom Italia Sp

Study 09/2007-11/2007 I.R.F.I. – Chamber of Commerce of Rome: Certificate of participation in the preparatory course for entry to the role of agents in business mediation 04/2004-07/2004 Master of Publishing and Communication – Comunika & Palombi Editori – Institute Specializing in Training, Development and Communication 10/1999-08/2000 Master ‘Corporate lawyer’ – SAA-School of Business Administration in the Turin University 06/2000 Certificate of Specialization in "The liability of directors and auditors of SpA." Three-day course at the SDA – University Luigi Bocconi Milan University 06/1999 Degree in Law – 1999 University of Bologna – Vote: 104/110 (Administrative Law thesis, the thesis title: "The Radio TV Digital system in law cases ")

Personal skills and competences Social Skills and competences In my career I have acquired a good level of flexibility (shifts, weekends) and a strong ability to work in a team. Organisational skills and competences Ability to work under pressure, especially with regards to the Client and in view of the achievement of the milestone. I am very good at organizing my work, by setting priorities and taking responsibilities, as I have always been asked to manage various activities within the deadlines and milestone. Methodology- Rules and tools UML, GAD QMS, EDGE, PM2, ABCD Risk Management ; ISO 9001:2000; Presage; MSPS Project 2007; ALM QC HP Toll, StarTeam, Gartner Fast function Point Methodology, Macromedia Captivate, Application lifecycle management (ALM)

Computer and Technical skills Competent with most Microsoft Office programmes Office Application/Tool Excel Access (query sq) Word PowerPoint Project 2007 Remedy ABC FlowC Captivate (Macromedia)/ Moodle via SCORME JIRA LoadRunner QuickTest Profession (QTP) ALM (Application Life Mgmt) Mailing System: Outlook, Lotus Notes Internet: Internet Explorer Language: PL/SQL-Db Oracle/MYSQL

Other language(s) English B2