Aprile 2015 – Oggi; Figura ricoperta IT; Datore di lavoro TCS; Luogo India

Principali attività e responsabilità

• Working for the client Assicurazioni Generali, Italy.
• Developing applications enhancements as per business requirements.
• Identify bottlenecks and bugs, and devise solutions to These problems
• Working on complex incidents, workflows, etc.
• Ensure the best possible performance, quality, and responsiveness of the applications by monitoring and health check of the applications.
• Help maintain code quality, organization, and automation.

Giugno 2011 – Aprile 2015; Figura ricoperta IT; Datore di lavoro Zensar Technologies Ltd.; Luogo India

Principali attività e responsabilità

• Worked with the client Cisco Systems, USA.
• Bringing Incidents to resolution as per the SLA norms, Resolving the complex cases
• Highlighting urgent issues / escalations immediately to team lead / senior members.
• Documenting any new changes, dependency keeping documents updated.
• Replying to Client mails. Attend high, critical cases bridge.
• Verifying System Health Check periodically, Root cause analysis and suggesting long term fixes.
• QE or any critical monitoring period Whenever required.
• Maintaining / updating Interface documents and list of POC's of cross functional tracks / other teams.
• Ownership of application knowledge, mentoring and knowledge sharing
• Responsibility of leads in his / her absence, Periodic review of solution documents.
• Working on LTF root causes of priority, Complex ad hoc requests from customer.
• Maintain CIs, Responsible for granting the access and maintain the version?

Maggio 2010 – Febbraio 2011; Figura ricoperta It; Datore di lavoro Brentford Services Pvt Ltd.; Luogo India

Principali attività e responsabilità

• Worked with the client Capgemini and HSBC.
• ??Understanding the client requirements and Functionalities.
• Development of new software modules and fixes.
• Documenting Development work.
• Fixing bugs and Unit Testing of developed code and bug fixes.

Gennaio 2008 – Maggio 2010; Figura ricoperta IT; Datore di lavoro GraciousSoft Technologies LLP; Luogo India

Principali attività e responsabilità

• Requirement Analysis & Design.
• Requirement Analysis & Design.
• Responsible for coding Action Classes.
• Implemented Business logic.
• Functional Testing and Bug fixing.?

Istruzione e Formazione

Data Ottobre 2012; Titolo della qualifica rilasciata ITIL Foundation 2011; Istituto di istruzione o formazione People Cert; Luogo People Cert

Principali tematiche / competenze professionali acquisite

• Service Management as a practice, Service Lifecycle
• Key Principles and Models, Generic Concepts
• Selected Processes, Selected Roles
• Selected Functions, Technology and Architecture

Data Dicembre 2007; Titolo della qualifica rilasciata Master in Computer Applications; Istituto di istruzione o formazione SGSITS, RGPV BHOPAL MP INDIA; Luogo India

Principali tematiche / competenze professionali acquisite

Computer Organization & Architecture, Computer Programming & Numerical Techniques,Mathematical Foundations of Computer Science,Principles of Management,Business Information Systems,Data Structures & Algorithms,Statistical Computing Techniques,Financial Management & Accounting,Operating Systems,Organizational Behavior & HRD,Computer Graphics & Multimedia,Object Oriented Programming & Design,Computer Networks,Data Base Management Systems,ERP,Internet & Web Technology,Data Warehousing & Data Mining??

Data Marzo 2004; Titolo della qualifica rilasciata Bachelor of Science (Computer Science); Istituto di istruzione o formazione Barkatullah University, Bhopal (India); Luogo INDIA

Principali tematiche / competenze professionali acquisite

English, Hindi, Physics, Mathematics, Computer Science?

Conoscenze linguistiche

Lingua Italiano

Capacità di lettura/scrittura Scarso

Capacità di espressione orale Scarso

Lingua English

Capacità di lettura/scrittura Ottimo

Capacità di espressione orale Ottimo

Note

Studied for 18 Years during education, also professional working experience.

Conoscenze informatiche

Capacità e competenze informatiche

• Programming Languages Core Java / J2EE.
• Web Technology JSP, Servlets, jQuery, HTML, XML, Web Services [REST / SOAP].
• Oracle Database 9i, Oracle 11g, MySQL.
• Operating Systems Windows Family [XP, 7, 10], MS Dos, UNIX / Linux.
• Technical Concept UML, Networking, DBMS, OOPS, OS.
• IDE Eclipse / MyEclipse, JCreator, Strong, Net Beans, Gel, WSAD.
• Frameworks Struts, Hibernate, Spring.
• Environments Logic Web App Server, Apache Tomcat Server, RAD, JBOSS.
• Management Tools Lotus Notes 8.0, Citrix, BMC Remedy ITSM Tool.
• Other Tools CVS, SVN, PVCS, Splunk, Reflection X, Quality Center, Bugzilla, Rally Tool, SSH Secure Shell Client 3.2.0.?

Altre competenze

Capacità e competenze organizzative

• Leadership currently leading a team of 8 people
• adeptness in executing excellent organizational competencies.
• Develop competency across teams by training and knowledge sharing.
• Good understandings of project planning.
• Capacità e competenze relazionali
• Excellent communication skills Gained through experience working in information technologies field.