2017 – Present    Rentokil Initial, Milan (Italy):  Senior IT Specialist

INFRASTRUTTURA: Windows Server 2008-2012-2016; AD Management; HyperV

Reti logiche e fisiche; (LAN,WAN,Monitoring), Velocloud VC 0100 Ent, Voip, Telefonia VOIP, Business Continuity APC / processi di Disaster Recovery.       

SUPPORTO: Ticket, Assets and user Management (Snow), PC, dispositivi mobili.

Supporto piattaforma Google, Media Center Support.

PROJECT MANAGEMENT: Supporto al business per iCabs, coordinamento attivita’ di leasing per i cespiti IT,  MDM deployment, Man Down App Deploy.

2016  HCL Technologies, Modena (Italy):  OSS Senior Engineer

Coordinamento IT OSS teams (SD, 2 levello, Special Teams)

Supporto locale e remoto per tutti i servizi IT per tutte le sedi, supporto al Business, Magazzino, supporto di rete, PC, dispositivi mobili, telefonia.

Responsabile acquisti IT, gestione dei cespiti IT in leasing.

Supporto sala server su dispositive : Cisco Catalyst 2960 switch, NetApp Fas storage, Dell   PowerEdge server, Access point Cisco Aironet, APC power supply, Racks.

Supporto reti logiche e fisiche, network patching.

Stampanti, scanners, WiFi.

Media Center IT support

2014 – 2015   Cargill, Mechelen (Belgium): Field Service Engineer

Supporto IT 2 e 3 livello  globale locale e remeoto per tutte le sedi, supporto hardware, manutenzione ed aggiornamento laptop,  desktop,  stampanti, Scanners and telefonia mobile e fissa.

Supporto MACI per pc e laptop (Move, Allocate, Change and Install), supporto antivirus  client.

Supporto 2 livello LAN & WAN.

Negoziazioni con i vendors (offshore and onsite) per la scelta delle tecnologie IT.

Supporto al Business e alle vendite anche sulle piattaforme applicative.

Sessioni di training per gli utenti finali relative alle piu’ recenti tecnologie IT.

Gestione e manutenzione degli asset IT per tutte le sedi.

Coordinamento e project management relative all’implementazione di tecnologie IT per le nuove sedi.

Supporto Media Center Technology voce e video conferenze.

 2013 MPC Computers, Milan (Italy): IT System administrator Support

Manutenzione Server Network Storage

Windows Server 2008 r2/2012/ SBS, Dell PowerEdge generation 12 R220/320/420

Sonicwall TZ Series, Qnapp Ts series, NetApp FAS series

VMware EsXi 5, P2P, P2V VMotion, base troubleshooting, bk jobs on Microsoft DPM

Cloud Project: futurecloud.it

2012                                       Roveda Srl CHANEL chasseurs, Milan (Italy):  IT Manager

Manutenzione Server Network Storage

Windows Server 2008 r2 / 2012, HP StorageWorks, HP Proliant DL series, Cisco Catalyst 2900 series.

Project management per le piattaforme ACG, Olympic e Compass.

2011  Borsa Italiana, Milan (Italy):  Service Delivery Manager

Supporto piattaforma Microsoft Dynamics GP, interfaccia tra Sviluppatori, Financial Manager link manager with Developers, final users, Finance Management,  SD London Stock Exchange, Network Teams

2003-2010  Gruppo Ventaglio, Milan (Italy):  Global Support and Asset Manager

24/7 worldwide support for Hotels and Structures (more than 2000 hosts)

Helpdesk Management per PCs dispositive mobili, stampanti scanner.

Gestione sistemi di ticket, trouble shooting, rispetto SLA compliance, Assets management, acquisti IT, Budget IT, gestione degli store.

Attuazione legge sulla privacy DPR 196/03.

FORMAZIONE
2017    GDPR Manage Engine Global Active Directory.
2017    Microsoft Azure Privacy, Security e Compliance GDPR and Cloud.
2016    Global Privacy and Data Protection Training Certificate (HCL).
2016    Information Security (HCL).
2015    Cargill IT Technologies for Business.
2013    Introduction to System Center 2012 70-243 Exam CBT Nuggets.
2012    Service Management Technical Course “ITIL v3 Foundation”.
2007-2008    British Council English Course certification.
2006    CFMT Business School “Middle Management”.
2005    “Helpdesk & hardware specialist course” Wall Street Institute.
1999    “CNR DNS Configuration” CNR in Pisa.
1991-1995     Bachelor in Economics & Commerce Business c/o UniversitàCattolica (degree not     achieved, interruption for family reasons).
1991    International Academic for undergraduate and prospective students certificate c/o        Swansea University.
1986-1991    Accounting & IT programmer degree (50/60) c/o San Celso school of Milan.    

LINGUE
Italiano    Madre lingua
Inglese    Avanzato
Francese    Intermedio
Spagnolo    Amatoriale

COMPETENZE TECNICHE
Operating Systems    Windows Client: 2000/Xp/Vista/7/10 all releases.
    Windows Server: 2000 ADV SRV/2003 SRV ent/ 2008r2 SRV Ent/ 2012 SRV ESS/ 2016
    Windows Applications: SCCM 2017/2012, MDM, AZURE.
    Lunux:  CentOS, Ubuntu.
    IOS: Lion, Mavericks, Yosemite.
    Android: KitKat, Lollipop, Mashmallow, Nougat.
Server    Dell PowerEdge, HP Pro Liant DL Series
Storage    Qnapp, NetApp
Adm Tool:    Spiceworks, Landesk.
ERP Applications    Acg, Olympic, Compass.
DS(Decision Supp)    Brio Technology, Ideal.
CRM    Siebel, Zucchetti.
Management Tool    MS Project, Concept Draw, Office, Total Network Inventory
Networking    WAN, LAN, WLAN, DMZ, VLAN Network devices: Switches, Router, AP
    Monitoring Tool: Nagios, PRTG, Ocs
Mobile & Tablets    Apple, Android, BB all brands, WmwareAirwatch Management.
Virtualization    VM Ware vSphere ESXi, Vm Converter, VM Workstation
    Oracle Virtual Box
    Azure, Microsoft Applicartion Virtualization Client. AppV
Media Center    Ip cameras, Cisco IP Webcam, Polycom HDX Room, Viewsttion H.323, C100S  communicator WiFi Phone, SoundStationIp 6000.