2009-2018:  Team Manager-Game Administrator  for Gameforge, German company develops videogames, specialized in Browser games and MMORPGs. Smart working.

•  User support by tools created for user entertainment
• Resolution of technical problems and back office work for the management and resolution  problems by ticket system.
• Problem Solving.
• Management of sensitive data to protect privacy
• Announcement of news by forums to interact with users and promote growth community.
• User entertainment and advertising by social networks, facebook, twitch
• English / Italian translations for Italian communities
• Creation of news with image support,  use of photoshop, html and bbcode.
• Organization and supervision of the entire team (20 people).
• Research and interviews for staff placement, human resources.

2001-2007:  CSC Italia: Analyst Programmer Abap (Sap)

·         Telecom Italia Mobile: Real Estate Management Project – data conversion. Modification of standard RE module (property management) passive contracts. Modify program (Module pool) for the management of the IRE (registry tax). Maintenance of loading programs (Batch input, direct input) for conversion of passive contract data from the old system (GIMM) to Sap. Creation of ad hoc reports and application notes. Changes to Sap standars programs (recording of the accounting document and sapscript of the bill / credit note.

·         Poligrafico di Stato:  Project for the management of pharmaceutical products. Report development for anomalies management of pharmaceutical products. Batch input and module Pool for managing labeling on a web application. Sap MM modules, PP.

·         Telecom Italia SPA: Modify standard SAP programs, FI module, note application.

·         ETI  ente tabacchi: Project data conversion from Legacy systems to SAP (batch input report, sapscript) MM PP modules.

1996-2000:  employed TIM center for Sintesi s.r.l ..

Stipulation of  TIM contracts and prepaid contracts. Customer assistance and direct sales.

– cash transactions and issuance of payment receipts and any transport documents for the goods;
– packaging of outgoing goods;

– assistance payment transactions by Pos and credit cards;

– delivery of money to the cash supervisor or to the sales offices

1994-1996: Secretary at Eurocab s.r.l .. car rental company with driver.Organization of internal activities and front office.

·         Management of telephone calls and registration of appointments

·         Organization meetings, appointments and transfers

·         Management of communications and documents

·         Customer invoicing

·         Management of archives of documents, files and cataloging of bills and invoices

·         Check e-mails and incoming and outgoing paper mail

Education and training

Professional Institute for business ‘Jules Verne’ in rome (Italy)

High school

Cobol and Abap programming course.

Personal skills and competences

Mother tongue

Italian

Other language

English

Reading     Good

Writing       Good

Spoken      Good

• Team spirit;
•  Excellent ability to adapt in multicultural environments, obtained by experience as a Game administrator;
•  Excellent communication skills, obtained by my experience as an employee at the TIM Center and subsequently deepened by the work of Game Administrator;
•  Excellent perception of problems and resolution of the same obtained by my work in contact with various types of people.
• Leadership (20 people);
•  Good experience in managing projects or groups.
•  Excellent organizational and creative spirit.

Good knowledge of the office package
Good knowledge of the Photoshop program
Good knowledge in the use of the PC
Programming languages: Cobol, Abap, Html
Good knowledge of social networks
Excellent skills in learning programs and tools