Settembre 2000 – Oggi Figura ricoperta Application Specialist – Operations Datore di lavoro Equens SE Luogo Milano Principali attività e responsabilità

AUG. 15 – todayProduction and Application Management
Equens SE, Milan (Italy)
Vipera mApp application management – Sw dedicated to KartenRegie App (Mobile
Financial Services and Customer Engagement solutions available on Google Play &
Apple Store), client: primary german Bank, german cards & customer managed. Appl.
Unix & Oracle based – 3rd level customer support.

FEB. 14 – today Production and Application Management
Equens SE, Milan (Italy)
Domestic POS (Pagobancomat) CH procedures management, batch procedures
management (also stand by).

NOV. 12 – today Production & Application Mngmt operator
Equens SE, European payment processor, Milan (Italy)
Debit (also prepaid) / domestic/ international (MAH) payment cards authorization;
application management (production environment), incident analyst, functional skills
(support to analysis & development team), test capabilities. EMV standard & application
skills (contact/contactless cards, online-only/online-offline, not prepaid/prepaid cards).
NFC/HCE.Cooperation with x-country team (colleagues based in the Netherlands).

FEB. 11 – OTT. 12 Specialist Card Schemes Compliance
Equens Italia S.p.A., Milan (Italy)
ACI Base-24 EPS' script management (credit, debit, prepaid cards), Base 24 operator,
support on MAH management (authorization module based on host), for debit cards
(international/domestic, not prepaid/prepaid); installation support for ACI PRM (Pro-active
Risk Management) product. Functional support in analysis, incident investigation &
management. Support on internal test, UAT, SIT.

SEP. 06 – JAN. 11 Procedure Mngmt Team – MAH management
Seceti S.p.A., Milan (Italy)
Functional analysis, test & prod. env. management on MAH (Modulo Autorizzativo Host),
international cards managed (brands Visa & MC, prepaid or not, mag stripe & EMV,
contact/contactless, etc.); domestic cards managed (Bancomat/Pagobancomat networks).
Overall around 20 mln cards managed (international + domestic).
Curriculum vitae Francesco Cantù

OCT. 01 – AUG. 06 International Payment Cards Services Team
Seceti S.p.A., Milan (Italy)
* Management of the cardholders disputes (chargeback, arbitration, compliance analyst and
contact) for the circuits/brands Visa and Eurocheque-Cirrus-Maestro/Mastercard.
* Support for the credit Institutes customers regarding every problem about clearing and
settlement (issuing and acquiring) for the circuits/brands Visa, Eurocheque-Cirrus-
Maestro/Mastercard , Diners, American Express, Aura.
* Company contact for any dispute/arbitration and compliance case involving any of the
customer Bank/Institute.
* Management/control of batch automated procedures, clearing financial flows
(incoming/outgoing), analysis/solutions for any procedural anomaly.
* Executive coordination of the assigned Office and the assigned collaborators (both on
Head Office in Milan and Rome’s branch).
From February 2005 to July 2006 I had been in charge to migrate all my activities to the new
Card Services Team in Rome; I look after the staff training and I performed it with frequent
work trip.

SEP. 00 – SEP. 01 Junior Programmer COBOL/CICS/DB2
Seceti S.p.A., Milan (Italy)
* Junior Programmer in mainframe environment. Progr. languages: COBOL/CICS/DB2.
* Technical support to Procedure Management Dept. – Card Services.

Istruzione e Formazione

Luglio 1997 Titolo della qualifica rilasciata Dipl. tecn. Geometra Istituto di istruzione o formazione ITCG e. Vanoni Luogo Vimercate 

Conoscenze linguistiche 

Lingua Italiano Capacità di lettura/scrittura Madrelingua Capacità di espressione orale Madrelingua

Lingua Francese, Inglese Capacità di lettura/scrittura Buono Capacità di espressione orale Buono Note Liv. B1

Capacità e competenze informatiche

Courses Nov. 2001 – Jun. 2014
– November 27/28, 2001 – Milan: Europay Academy, Introduction to chargeback.
– January 16/17, 2003 – Milan: VISA Business School, “Managing Fraud & Security”.
– November 06/07, 2003 – Milan: Scuola di Palo Alto, “Come gestire conflitti & critiche” .
– November 11, 2003 – Milan: internal course, “Comunicazione Efficace”.
– December 01/02, 2003 – Milan: VISA Business School, “Introduction to chargeback”.
– March 02/03, 2004 – Milan: VISA Business School, “Dispute resolution workshop”.
– July 20, 2004 – Milan: VISA Business School, “RED II – Dispute management system
training”.
– March 03/04, 2005 – Milan: VISA Business School, “Dispute Management”.
– April 07/08, 2005 – Milan: VISA Business School, “Dispute resolution workshop”.
– June 09, 2005 – Milan: IBM, “DB2/Sql Basic”.
– October 19/20, 2005 – Milan: internal course, “Team work”.
– November 01, 2006 – Milan: IBM, “DB2/Sql Advanced”.
– 2012 – internal courses on ACI Base24 (XPNET, Classic & EPS)
– 2013-2014 – internal course – ACE Green belt certification
– June 23/25, 2014 – QRP International, ITIL (2011) Foundation certification

Certifications ITIL Foundation