05/2018 -present
IT Governance @ Software Delivery Center
UniCredit Services (UniCredit Business Integrated Solutions)
Involved as Team Leader for Adobe CQ5/AEM websites development projects.
Main projects: new internet banking implementations, evolution of institutional website
www.unicreditgroup.eu
Gathered and estimated requirements, delivered functional documents, preparation and
execution of components tests
• Involved in project planning defining delivery phases including activities, sub-tasks,
milestones, coordinating and supporting team members
• Participation in reviews and meetings and provided updates on project progress, working
closely with Project Managers to ensure the management of any delivery risks or issues
• Managed the delivery of multiple simultaneous projects from design through to release
• Incident management for institutional websites or functional sections in the online banking

05/2015 – 05/2018
Functional Business Analyst @ Internet Banking Evolution
UniCredit Business Integrated Solutions
Involved as Application Specialist in analysis and development of new websites platforms.
Main projects: restyling of institutional website www.unicreditgroup.eu, evolution of
www.unicreditstartlab.eu, creation of www.insiemeper.eu portal
• Gathered and defined requirements
Performed functional documentation and test planning, preparation and execution of
system integration tests and supported user acceptance tests
• Involved in project planning and coordination of external vendors and internal teams
• Conducted training and supported customers on the CMS Adobe CQ5 platform

05/2010 – 04/2015
Web & Digital Marketing Assistant
desArtes web agency
• Website design and development (custom and Prestashop platforms)
• Created multimedia and editorial contents
• Web marketing activities (SEO and SEM strategies, social media pages, newsletters)
• Developed Microsoft Access Databases

01/2013 – 04/2013
Marketing Assistant
Antecs srl
Created contents for informative and advertising materials, such as brochures, newsletters
and presentations
Customer service activities: assistance to customers and suppliers for the management of
B2B electronic services ensuring product understanding, answering questions and
facilitating conflict resolution

12/2008 – 02/2009
Promoter
• Demonstrated and explained products, identified interested customers
• Assisted customers in the selection and purchase of items

Education

2014 Master's Degree in Marketing and Global Markets – 107/110
Università di Milano-Bicocca, Milano

2011 Bachelor of Science in Business Communication – 110L/110
Università degli Studi dell'Insubria, Varese

2008 Diploma in Business Studies and Languages – 100/100
ITPA Eugenio Montale, Tradate (Va)

Personal Skills
Good listening, communication and
organizational skills
•
• Meeting deadlines and resilience
Work effectively both as team member
and independently
•
• Enthusiastic and committed

Courses
03/2017 Project Management fundamentals – UniCredit
01/2017 UBIS Introduction to Business Analysis processes, tools and templates – UniCredit
11/2016 Working in a team – UniCredit
01/2016 Java EE 7: Front-end Web Application Development – Oracle Education
03/2011 Google AdWords Fundamentals – html.it
11/2009
03/2010
Professional Training Course Web & Multimedia – DoteFormazione EuroAccademia
• Web programming (HTML, Flash, ASP)
• Graphic design (Adobe Photoshop, Adobe Illustrator)
• Web marketing strategies
06/2009
09/2009
Professional Training Course – DoteFormazione Euroaccademia
Communication and relational skills, organization and safety at work (D.lgs. 81/2008), quality
code (ISO 9001:2008), privacy rules (D.lgs. 196/2003