Figura professionale: EMEA Business PMO & Program Manager
Nome Cognome | : S. M. | Età | : 61 |
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Cellulare/Telefono | : Riservato! | : Riservato! | |
CV Allegato | : Riservato! | Categoria CV | : Project Manager/Architetto SW/ IT Manager |
Sede preferita | : Roma |
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Sommario
Esperienze
From Sep 2015 – Today Organization: Micro Focus – SW Services (ex. Hewlett Packard – SW Services) Role: EMEA Business PMO & Program Manager Objectives: PMO Strategy to improve Projects’ Portfolio Profitability Responsibilities (across the EMEA regions of Italy, Spain, Portugal, Turkey): PMO Strategy design in adherence to the Company Strategy & Goals PMO Strategy execution to improve Projects’ Portfolio Profitability Projects’ Portfolio Analysis on Performance, Trends, Risks, health KPIs Project Reforecasting, Financial Monitoring, Data Quality Assurance Bid Management of key opportunity with high Value / Complexity Proposal Review, Risk Analysis, Opinion/Risk Rating, Approval Board Project Reviews, Analysis, Improvement, KB and guidance to the PMs Best Practices, Standards, Tools design and diffusion to the PMs’ SME on Waterfall & Agile disciplines, Processes Design, Risk Analyses Supporting PM on Project Kick-Off, Progress Meetings, Brainstorming Contract Analysis and Mitigation action definition with the Legal side Coaching and Mentoring to the Junior Project Managers and affiliates Marketing and Promotion of a Training Solution (Micro Focus ART) Program/Project Management with Waterfall and Agile approaches Managed Volumes: Italy/Turkey Project Portfolio (FY 20117) = 27 M$ (Revenue) 160 Projects inside / 19 Project Managers followed Spain/Portugal Project Portfolio (FY 2017) = 21 M$ (Revenue) 120 Projects inside / 26 Project Managers followed
Mar 2014 – Aug 2015 Organization: Hewlett Packard Role: Service Manager for the Application Maintenance Services Objectives: Start-up of the AM Services for the Italy market Responsibilities: Business Development (AM Selling) o Set Up of the AM Sales strategy for the ICT Italian Market o Set Up of the AM Business Plan (P&L Targets) & AM Sales Kit o Set Up of the AM Pricing Model & AM Technical Solution o Set Up of the AM Proposal Standard Template (Statement of Work) o Set Up and delivery of the AM Training for Sales and Project Managers Delivery Management (AM Operation) o AM Business Process Modelling across “intra” and “inter” organizations o Responsible of the P&L of the AM Services for HPE (Costs and Revenue) o Periodic AM Reforecasting Session, with Risks and Unbilled Analysis o People Management of the AM Staff with hiring and training plan o Governance of AM Services addressing the formers “Pilot” Customers o Management of the Italian AM Organization, Processes and Staffing o Management of the Logistics of the Application Maintenance (Rome) o Managed Customers: ENI / Merck / Intesa / MIUR / Wind / Poste Italiane Managed Volumes: TCV > 2.800 K$ Managed Staff 13 FTE
Jun 2013 – Oct 2014 Organization: Hewlett Packard Managed Solutions (ITOM): Service Provisioning: HP SA, HP NA, HP SE, HP OO, HP CSA Configuration Management: HP uCMDB/CM, HP UD Service Management: HP SM, HP RC, HP C-IT Service Monitoring: HP BSM, HP OMi, HP ES Test Management: HP ALM, HP PC Project & Portfolio Mgmt: HP PPM Role: Project Manager Objectives: SW Implementation and Up Selling Responsibilities: Customer: Wind S.p.A (Telco Sector) E2E Governance to perform a Project of Data Center Consolidation “E2E Governance” intended as the Overall responsibility to the Project, that’s: o Project Management Plan, Budgeting, Scheduling, Stakeholder mgmt. o Communication Plan, Escalation Rules, Risk Assessment and Mitigation o Cost and Scope Management, Quality Plan, Test Plan, Change Control o E2E Project Governance, matching Scope, Plan, Quality, Cost, Schedule o Manage the Project Plan, Status Reports, Issues, Alerts, Signoffs, Closure o Manage the Risk, Influencing the Course and apply the Problem solving o Manage the Customer, Project Team, Partners, Suppliers (Task & T&M) o Manage the Financials E2E, including Budget, Revenue, Costs, Invoicing o Manage the Team’s Timesheets and Expense, Verification and Approval o Manage Contracts, Ts&Cs, Invoicing to Customer, Partners and Suppliers o Forecasts Revenue, Costs, Resource requirements for the whole project o Promote the Upselling and lead the Proposal Management (RfI/RfP) o Assures the Customer satisfaction through Health Checks and Surveys o Assure the Skills of project team match with the requirements and tasks o Assure all the Documentation is properly created and communicated o Resolves any conflict inside the project and against other business unit Managed Volumes: TCV > 500 k$ Managed Staff 7 FTE Note: in the following experience sections the “E2E Governance” description will be not replicated to contain the CV dimension and a better readability
Jun 2011 – Nov 2015 Organization: Hewlett Packard Managed Solutions (ITOM): uCMDB & Conf. Mgmt: HP uCMDB/CM, HP UD DC Inventory & Capacity: Pentaho/JBoss/MySQL (make development) HP OVPI, HP Reporter, HP PM, HP OMi Agents Service, System & Network: HP OMi, HP OMW, HP NNMi Service, System & Report HP OMi, HP BSM/BPM, HP SHR, HP SM, HP uCMDB, HP CM Project & Portfolio Mgmt: HP PPM Role: Program Manager Objectives: SW Implementation and Up Selling Responsibilities: Customer: Poste Italiane Group S.p.A. (Public Sector) Several Projects Streams managed in parallel for different Customer’s structures Waterfall and Agile Methodologies applied E2E Governance to implement SW Solutions for Data Center Transformation o Poste Italiane: uCMDB and Configuration Management o Poste Italiane: DC Inventory & DC Capacity Management o Poste Vita: Service, System & Network Monitoring o Poste Com: Service, System Monitoring, Reporting and Service Mgmt o Poste Italiane: ICT Project & Portfolio Management Bid Management and Upselling for new Contract extension Managed Volumes: TCV > 3.060 K$ (1.100 k$ + 1.100 K$ + 160 K$ + 550 K$ + 150 K$) Managed Staff 23 FTE (5 + 6 + 4 + 5 + 3)
Nov 2010 – May 2011 Organization: Hewlett Packard Managed Solutions (ITOM): Network Monitoring: HP NNM, HP OVPI Client Automation HP CA, HP DDMi Role: Project Manager Objectives: SW Implementation Responsibilities: Customer: ENI/Agip KCO S.p.A (Energy sector, Kazakistan) E2E Governance to implement Network Monitoring & Client Automation Managed Volumes: TCV > 400 k$ ; Managed Staff 5 FTE
Feb 2009 – Oct 2010 Organization: Hewlett Packard Managed Solutions: Analysis & Design: BPMN (about Business Processes) Implementation: Java, Tibco, SQL, Oracle Test & Performance: HP QC, HP LR Configuration Management: SVN Role: Project Manager Objectives: SW Implementation and Up Selling Responsibilities: Customer: ENEL S.p.A (Utilities sector) E2E Governance to implement an ENEL Energy Portal aimed to manage all the Gas & Electric Services activations within ENEL Public Sector, Energy Trader and Auto-Producer. “Make” Solution, Designed in BPMN and implemented with Java and Tibco technologies, full integrated with the corporate Customer functions/systems of Billing, Quality Assurance (SLM), Printing, SAP, and Workforce Automation. Solution integrated through A2A and PEC with external sources/provider (Energy Market Italian Traders) Bid Management and Upselling: Managed Volumes: TCV > 7.500 K$ Managed Staff 60 FTE
Jun 2008 – Jan 2009 Organization: Hewlett Packard Managed Solutions: Web Portal (SPoC) BMC Remedy Trouble Management HP Service Center Role: Technical Consultant & Project Manager Objectives: SW Consultancy and SW Implementation Responsibilities: Customer: CNIPA S.p.A (Public Sector) Technical Consulting to design an Asset Management Platform E2E Governance to implement a Web Portal SPOC integrated with External platforms for Trouble Management of CNIPA-COOP services Managed Volumes: TCV > 600 K$ Managed Staff 5 FTE
Oct 2007 – May 2008 Organization: Hewlett Packard Managed Solutions: ITIL Processes: HP SC (full suite) Inventory Management: HP DDMI, Oracle DB Integration & Reporting HP C-IT, BO, PL/SQL Role: Project Manager Objectives: SW Implementation and Up Selling Responsibilities: Customer: Telecom Italia S.p.A (Telco Sector) E2E Governance to implement a Full Compliant ITIL Solution, enabling the ITSM Reference Model (SD, IM, PM, CM, CF, RM, CMDB). Include Business Process discovering, ITIL Modelling, integration with Customer Asset (Server, Client, Network, SAN, TAN) and Web Reporting with Data Mart features Bid Management and Upselling: Managed Volumes: TCV > 4 .000 K$ Managed Staff 25 FTE
Jul 2006 – Sep 2007 Organization: Hewlett Packard Managed Solutions: Network Management: HP NNM , Cisco Works, Nortel ENMS Monitoring & Reporting: HP OVPI Web Monitoring & Portal HP OVIS, HP SIP Role: Project Manager Objectives: SW Implementation and Up Selling Responsibilities: Customer: INPS S.p.A (Public Sector) E2E Governance to implement a Network Management Solution Bid Management and Upselling Managed Volumes: TCV > 500 K$ Managed Staff 5 FTE
Sep 2004 – Jun 2006 Organization: Hewlett Packard Managed Solutions: Analysis & Modelling: UML Trouble Management BMC/Remedy Web Monitoring & Portal HP OVIS, HP SIP System & Net Monitoring HP OVO/DSI, HP NNM Mobile Network Mgmt Compaq Temip, HP Reporter , HP OVPI Role: Project Manager Objectives: SW Implementation and Up Selling Responsibilities: Customer: H3G (Tre) Italia S.p.A and H3G UK (Telco Sector) E2E Governance to implement a SW Solutions for a Control Room of H3G Italia and UK to Monitoring and Control the Business Services (Intranet/Internet), the H/W Infrastructure (Server & Clients), the Fixed Network (LAN/WAN), the Mobile Network (UMTS), the Applications, the Help Desk and ITIL processes (IM & PM). The project include Business Analyst with the adoption of ITIL Best Practices Bid Management and Upselling Managed Volumes: TCV > 3.000 k$ Managed Staff 20 FTE
Sep 2001 – Aug 2004 Organization: Hewlett Packard Role: Business Consultant Objectives: Sales Support Responsibilities: Customer: Telecom Italia S.p.A. (Telco Sector) Collaborating with HP SW Services Sales, to the qualification of the new opportunities to the different Customer departments, addressing the whole ITOM solution areas belonging to the Hewlett Packard offering portfolio: – Organization and leading as Business Consultant of the Presentation of the New Technical Solution to the Customer – Realisation of the best Technical and Economical Proposal to submit in unsolicited and/or solicited way (RfI / RfQ / RfP / Tender) Managed Volumes: TCV > About 1.000 K$ / Year (corresponding to the Sales Force quota)
1999 – Aug 2001 Organization: Cap Gemini & Ernst Young S.p.A. Technology POS: Fujitzu Siemens / ICL Role: Project Manager & Solution Architect Objectives: SW Implementation and Up Selling Responsibilities: Customer: BLU S.p.A (Telco Sector) E2E Governance to implement a SW Solutions for a POS Solution (Point of Sales) for the Customer Flagship Store and Franchisee. Integrated with Financial data exchange with store and shops Managed Volumes: TCV > 300 K$ Managed Staff 4 FTE
1998 – 1999 Organization: Cap Gemini Technology Digital VAX OpenVMS / C++ Alenia Mara Cobol and Assembler Role: Project Manager & Solution Architect Objectives: SW Implementation and Up Selling Responsibilities: Customer: Alenia S.p.A (Air Traffic Control Sector, Italy) E2E Governance and Architectural Design to implement a SW Solutions for an Air Traffic Control (ATC) for the Final Customer Turkish Airlines. Managed Volumes: TCV > 900 K$ Managed Staff 8 FTE
1996 – 1998 Organization: Cap Gemini Technology Digital VAX OpenVMS / C++ Role: Project Manager & Solution Architect Objectives: SW Implementation and Up Selling Responsibilities Customer: Alenia S.p.A (Defence Sector) E2E Governance and Architectural Design of a SW Solutions for a Satellite Hearth Observation, through a custom make platform of data capturing and elaboration, with information gathered from the Military Satellite “Helios”. Managed Volumes: TCV > 500 K$ Managed Staff 5 FTE
1994 – 1996 Organization: Cap Gemini Technology For the telemetry Capture: Schlumberger Tape Recorder For the data postelaboration: Digital Vax VMS / C++ / Assembler Role: Project Manager & SW Developer Objectives: SW Implementation and Up Selling Responsibilities Customer: Telespazio S.p.A/Matra’ Marconi Space (Aero Space Sector) E2E Governance and SW Implementation of a SW Solutions for a Telemetry Recording and Post Elaboration for the European Satellite Launcher ARIANNE V. Solution was installed across the equator to gather data during the launch of the ARIANNE (ground stations of: Kourou, Ascension Island, Natal, Hartebeeshoek, Malindi) Managed Volumes: TCV > 500 K$ Managed Staff 5 FTE
Certifications ITIL v3 Expert Certified PMI-PMP Certified (Waterfall) PMI-ACP Certified (Agile) ASE Scrum Master Certified COBIT Certified Skills Project Management Office (referring the OPM3 model) Program/Project Management Service Management Proposal Management Contract Management People Management Suppliers Management Risk Management Waterfall & Agile Disciplines ITSM – ITIL & COBIT ITOM – Operation Management ADM – App Delivery Management Networking Data Center Transformation Microsoft Office Suite Unix O.S. Fundamental SW Programming (C++, Cobol)
Languages Italian (native) English (business knowledge) French (basic knowledge) Spanish (reading only) Key Strength Commitment to Results Ideas & Problem Solving Multi-Disciplinary Skills Multi-Cultural Teamwork Flexibility to the Contest Education Information Technology Certificate (60/60)
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