Professional Experience in Brazil

Support Analyst SAP Basis | Bradesco Bank | October – 2016 – February 2019

Providesupport in SAP ECC, BW, SRM, Portal, Solution Manager environments. Monitoring, transportingrequests, maintainingusers, upgrading kernel andattendingfirst-levelincidents. Support SAP ECC, BW, SRM, Portal, Solution Manager environments. Monitoringoftheenvironment, updating profiles, profiles / userfunctions, Jobs, transportingrequests, updatingthe kernel, openingcalls in SAP, opening connections for SAP Support, monitoringconsultantsprovidingservicesto Bradesco. Incidentandrequisitionservicethrough HP Service Manager.

ApplicationSupportAnalyst | GLT – HSBC | October 2014 – October 2016

Attendanceandcallopening (IBM RTC) via email, phoneand chat tousersofvariousinternalapplications. Monitoringof feeds in DML (web tool – Data Management Layer). Query, update, insertintotables in Oracle SQL. Monitor jobs in Control-M. Monitor Alerts in Geneos. Analyzeerror logs in Linux. Resolutionofcalls, response tousers.

Consultant SAP Basis JR. | FH Consulting | July 2013 – August 2014

SAP ECC andSolution Manager installation in training environment. Callingcustomercalls. Consultancy in externalcompany for creationofuser profiles.

Systems Analyst | Prati-DonaduzziIndustry | March 2004 – December 2007

Responsible for ERP Microsiga usersupport, SQL queries, Windows 2000 Server useradministration, Linux useradministration, structuredcablingofcomputer networks, maintenanceof Dell Optplex desktops and HP Desktops, installationofprograms, support for internalusersofthecompany, developmentoflabelsandpackagingwith Corel Draw.

Computer Technician | Oneifrom Moura | January 2002 – December 2003

Customerserviceofthe store andsalesofmicrocomputers, partsandsupplies. Configuration, installationandrepairsonmicrocomputersand laptops in Windows system. Installationof wireless antennasand network cabling.

Page Design | Jornal Costa Oeste | August 2000 – July 2002

Art Editor, layout, imageediting (photos), page layout withPagemaker, Corel Draw and Photoshop.

Academic training

Computer Science Course | Conclusion in December 2000 | Universityof Paranaense – UNIPAR

Courses

SAP AcademyBasisOfficial | June 2013 | SAP – Brazil

SAP HANA IntroductionCourse – February 2018 | SAP –Brazil

Certification

SAP Certified Technology Associate – System Administration (Oracle DB) with SAP Netweaver 7.0 EhP2

 Languages

NativeBrazilianPortuguese

AdvancedEnglish – WrittenandSpoken

Italian – basiclevel for conversation

Spanish – basiclevel