02/2018 – 11/2018: Andela (Software start up) – Operations Coordinator – Kampala, Uganda
• Spearheaded launch of operations department through initiation and implementation of global processes as well creation of new processes where country specific needs were identified.
• Reduced department response delay by 7% through driving automation of operational processes using Zen desk and slack tools.
• Supervised fiber connectivity works seeing to provision of reliable fiber connectivity and backup leg for Andela Uganda office.

10/2016 – 11/2017: Techgeeks U Ltd. (Telecom subcontractor) – Fiber Deployment Coordinator – Kampala, Uganda
• Implemented and followed up on key actions from stakeholder meetings
• Coordinated project schedules and resources to achieve key milestones and overall project objectives
• Maintained and monitored project plans, schedules, budgets and expenditures on behalf of PM
• Successfully coordinated fiber infrastructure deployment spanning 2,450 km across Northern Uganda.

07/2015 – 10/2016: Techgeeks U Ltd. – Network Support Engineer – Kampala, Uganda
• Queried data and reported KPI anomalies for preventive maintenance resulting into an 8% reduction in network outages
• 98% track record of resolution of client problems within standard time; resulting into an overall improvement in SLA compliance

06/2014 – 07/2015: Goch U Ltd. (Telecom subcontractor) – Access Network Engineer – Kampala, Uganda
• Carried out Drive Tests that guided the expansion plan for the SMART TELECOM 3G network
• Queried data and availed reports that guided network optimization works
• Was entrusted with implementation of changes to BSC configurations on behalf of network optimization team.

EDUCATION

11/2018 – to date: Master in Digital Technology Management / Cyber Security
 Bologna Business School, University of Bologna, Bologna, Italy

02/2014 – 06/2014: Photonics Science: Exchange Program
 University of Gent, Gent, Belgium

09/2010 – 07/2013: Bachelor’s in Electrical Engineering/ Photonics, Information and Communication Systems
 Université Abou Bekr Belkaid, Tlemcen, Algeria

KEY COMPETENCES AND KNOWLEDGE
Standards: ISO 27001, ISO/IEC 62443, NIST SP 800 82&53, NIST CSF
Compliance and regulation: GDPR, Cyber Risk Assessment & Management
Technical: VA&PT, AV, IPS, IDS, IAM, SIEM, Linux, Windows, switch, router and host configurations, Python
Operational: Good command of Microsoft office suite, project monitoring and reporting skills
Other: Knowledge of disruptive technology trends: Artificial Intelligence, Internet of Things, Big Data

LANGUAGES
English: Native speaker | French: Business Fluency| Italian: Basic communication skills

ADDITIONAL INFORMATION
• Voluntary work: “Uganda National Science Week – 2009” – Bringing together different stakeholders to assess the pivotal role of Science &Technology in socio-economic transformation of Uganda (02/2009 – 03/2009).
• Awarded various merit-based scholarships:
o Algerian Scholarship for full-time Engineering Bachelor’s Degree
o Euro-Photonics Study Grant by the University of Gent
o Scholarship for the Masters in Digital Technology Management at Bologna Business School.