Settembre 2014 – Oggi Senior Business Analyst – Operations; Accenture, Verona

• Provided supervision to Service Desk of a leading insurance company during a managerial transition to Application Maintenance – reducing tickets by 50%
• Performed first and second level support to users – producing statistic and management reports in line with KPIs
• Responsible of the analysis of problems and incidents in order to apply permanent fixes
• In charge of planning and implementing process improvements and Change Management
• Monitoring application development, testing enhancements, participating in go-live activities, ensuring delivery requirements are met and customers' approval obtained

Novembre 2013 – Agosto 2014 Senior Business Analyst – PMO; Accenture, Rome

• Acted as a technical focal point and provided mentoring to data exchange processors and setup of a new Claims Application Portal
• Responsible for on-going development and maintenance of the programme baseline (planning, execution and tracking)
• In charge of gather and translate user requirements into design specification

Luglio 2013 – Ottobre 2013 Software Engineer; Atos Italy, Rome

• Redesigned and implemented a web based reporting platform using JBoss EAP, Pentaho Business Intelligence, Java portlets, within the Asset Management of a leading group in the postal services sector

Marzo 2012 – Giugno 2013 Software Developer ; Pegaso 2000, Rome

• Analyzed user requirements; designed and developed the new functionality for the CRM of a leading group in the bank insurance sector
• Provided help desk support: answered users inquiries in person, email and via telephone

Giugno 2011 – Dicembre 2011 Software Engineer; Tecnocall, L'Aquila

• Designed and developed multiple software solutions to create and track To-Do lists for sales consultants

Istruzione e Formazione

Data

Dicembre 2011

Titolo della qualifica rilasciata

Laurea in Informatica

Istituto di istruzione o formazione

Università degli Studi di Roma La Sapienza

Luogo

Roma

Data

Aprile 2009

Titolo della qualifica rilasciata

ISIPM – Basic Certification of Project Management

Istituto di istruzione o formazione

PMI

Luogo

Rome

Conoscenze linguistiche

Lingua

Italiano

Capacità di lettura/scrittura

Madrelingua

Capacità di espressione orale

Madrelingua

Conoscenze informatiche

Capacità e competenze informatiche

APPLICATION SOFTWARE: Microsoft Project, Microsoft Office, OpenOffice, FileZilla
UML design: Microsoft Visio, Rational Rose
IDE: IBM RAD, Eclipse Helios, Netbeans
SISTEMI OPERATIVI: Windows, GNU/Linux
GESTIONALI/PORTALI: Planview, Red Hat JBoss EAP
RDBMS: Oracle, DB2, Microsoft SQL Server, MySQL, Microsoft Access
CMS: Joomla!, WordPress
BUSINESS INTELLIGENCE: Pentaho
ETL: Kettle (Spoon)
LINGUAGGI DI PROGRAMMAZIONE: Java, J2EE, JSF, Servlet/Portlet/JSP, C, (X)Html, CSS, JavaScript,XML, SQL
FRAMEWORKS: Spring MVC, Spring Batch, Hibernate, Apache Velocity, JBoss,Drools, DataNucleus