Community Operation Analyst / Sales Professional
Revenue & Business Growth | Process Optimisation | Strategic Planning & Analysis
Results-driven sales leader with 10+ years of experience in managing all aspects of business operations, while directing
initiatives to increase sales, improve profit margins, and optimise operational processes. Success in developing strategic
marketing plans to penetrate new markets and creating advertising promotional campaigns that directly enhanced bottom line. Collaborative communicator continually focused on building relationships and promoting synergy across business lines and clients to drive positive change. Areas of expertise include:
– High-level Sales Proficiency
– Business Development
– Excellent Customer Service
– Team Building & Leadership
– Recruitment & Selection
– Supplier/Vendor Relationship
– Drafting & Documentation
– Inventory Management
– Performance Evaluation
– Contact Negotiation
– Brand Awareness
– Problem Resolution

PROFESSIONAL EXPERIENCE
FACEBOOK/CPL, Ireland, Dublin March 2018- Present
Community Operations Analyst – Safety
Using leading database technology to inform decision-making by conducting data analysis, problem solving and trend
analysis.
– Reviewing Online Content and taking action according to company policy
– Investigating and answering user reports regarding safety, content moderation, and platform access.
– Enforcing social media policy across all platforms. Prioritizing high-volume queues based on time and sensitivity.
– Meeting monthly productivity and quality targets as requested by the client.
– Investigating specific tasks as requested by the client and law enforcement authorities.
– Escalating tool issues, policy gaps, and market trends to the client.
Quality Auditor
– Performing peer-to-peer audits.
– Providing feedback to ensure team alignment.
Instagram Access POC
– Collecting tickets and examples of new trends in the market.
– Escalating trends and tool issues to the higher management
– Highlighting potential gaps in the policy when it does not cover the new trends.
– Meeting with the higher management to(discuss new issues and offering potential solutions to address the policy
gaps, new market trends, and tool issues.

CIRILLO’S D2, Ireland, Dublin 2016 – 2017
Business Consultant
– Created tactical action plans and business strategies to achieve set targets. Cooperated with team members and
business managers to ensure delivery of high-quality business service.
– Proposed effective suggestions to owner for initiating best practices and developing marketing plans for business
promotion, while determining top-performing supplier and products for commercial kitchen.
– Rendered impeccable services for the long-term business development and growth and ensured proper compliance
with pre-set strategies that resulted in achievement of accreditation standards.
– Secured a local reputation for the restaurant, increasing bookings and overall patron popularity.

SHACK KILCOOLE & SHACK D1, Kilcoole & Dublin, Ireland /Naples, Italy 2014 – 2016
Business Consultant
– Delivered outstanding consultancy services to various renowned restaurants in Naples and brought improvement
in overall performance of organisation in terms of operations, profitability, structure, and business strategy.
– Cultivated vigorous relationships with all staff members to stimulate team productivity that ultimately enhanced
visibility and business growth.
– Provided input for product and service offerings, which displayed as value added services to the customers.
– Played a key role in the opening of a new location, expansion of equipment used, and continual revenue growth.

TABACCHI RICCIO, Benevento, Italy 2005 – 2015
Procurement & Sales Manager
– Recognised potential suppliers/customers and nurtured productive partnerships for repeat business.
– Formulated documents and developed logo related to stock and businesstransaction for streamlining regular tasks.
Significantly improved revenue by 400% within six months.
– Interacted with customers and brought product improvements or new products by keeping abreast on current industry trends, market activities, and competitors.

RED BULL, PHILIP MORRIS, OCB, Benevento, Italy 2005 – 2009
Sales Representative
– Developed in-store promotional activities and created targeted campaigns and events to expand existing retail
network in the Naples area.
– Generated business leads by visiting existing clients to evaluate needs, as well as targeting new customers, while meeting in-store sales goals.
– Leveraged an integrated approach to produce proposal documents and review quotations.

ADDITIONAL EXPERIENCE
Recruiter, Global Force Ireland, Dublin, Ireland
Event Planner & Promoter, Smile Village, Benevento
Fuel Operator – Sale Clerk, IES S.R.L. Fuel Company Benevento, Italy
Firefighter, Benevento Fire Headquarters, Benevento, Italy

EDUCATION & CREDENTIALS
Audio Engineering, Studio Engineering & Music Production
Sound Training College Temple bar Dublin 1 (In Progress)
Diploma of Business Consultant “Vera Pizza Napoletana”, 2014
Training, Professional Stage (Certificates), 2014
Certification: ECDL Digital Skills
Language: English (fluent) and Italian (mother tongue)