JUNE 2015 TO PRESENT
EMPLOYER MEDIOBANCA INNOVATION SERVICES S.C.P.A. HTTP://WWW.MIS.MEDIOBANCA.COM/
VIA SIUSI 7, 20132 MILAN, ITALY
AREA BANKING IT
FUNCTION AND SKILLS INFRASTRUCTURE – END USER OPERATIONS, MEASUREMENT & CONTROL SERVICES:
 MANAGEMENT OF THE SERVICE DESK MEDIOBANCA GROUP COMPANIES
 MANAGEMENT AND MONITORING OF ASSISTANCE WITH SPECIFIC SOFTWARE: SERVICENOW
 MONITORING ASSET HARDWARE AND SOFTWARE WITH MICROSOFT SCCM
 SERVICE DESK 1° AND 2° LEVEL
 MONITORING AND CONTROLL SERVICE LEVEL (SLA – KPI)
 RESEARCH AND IMPLEMENTATION IMPROVEMENT’S FOR SERVICE
 MANAGEMENT VIP SERVICE
 FRONT/BACK OFFICE BUSINNESS CONTINUITY
 REGULAR TRIPS TO MEDIOBANCA OFFICES IN LONDON, MADRID, PARIS, FRANKFURT
 MDM MOBILE DEVICE ADMINISTRATOR (IBM MAAS360)
 TMS CISCO SCHEDULING VIDEOCONFERENCE
 CONFIGURATION OF APPLE AND ANDROID DEVICES
 SERVICENOW MAINTENANCE
 USE OF ADMINISTRATIVE TOOLS NETWORK MSEXCHANGE, ACTIVE DIRECTORY.
 VIRTUAL INFRASTRUCTURE VMWARE.
 BITLOCKER MICROSOFT
 I HAVE WORKED ON THE FOLLOWING PROJECTS WITH MEDIOBANCA STAFF:
 START UP OF INTERNATIONAL MEDIOBANCA BRANCH OFFICES IN: MADRID, LONDON, FRANKFURT,
PARIS. (PC CLIENTS)
START UP OF THE SERVICE DESK MEDIOBANCA GROUP COMPANIES (MEDIOBANCA – CHEBANCA! –
COMPASS – SPAFID – CREDITECH – MIS)
 POC AND ENVIRONMENT PRODUCTION FOR SELF SERVICE MANAGEMENT DOMAIN PASSWORD
MEDIOBANCA GROUP COMPANIES.
 MIGRATION PROJECT WIN NT TO WIN2K – WIN2K TO WIN XP – WINXP TO WIN7
 MIGRATION PROJECT MS OFFICE 1997/2003 2003/2007/2010/2016
 MIGRATION REUTERS 3000 TO REUTERS EIKON
 MIGRATION FROM BLACKBERRY TO SMARTPHONE WHIT MDM LETMOBILE – AVALANCE
 MIGRATION DEVICE FROM LETMOBILE TO IBM MAAS360
 MAAS360 ADMINISTRATOR
 POC AND ENVIRONMENT PRODUCTION BITLOCKER MICROSOFT
 RESPONSIBILITIES AND MAIN STRENGTHS:
.BE INTERFACE FUNCTIONAL BETWEEN COMMITTENT AND SUPPLIER
.JUSTIFY AND BRING IN TERMS OF COST, BENEFITS, RISKS AND TIMES THE SOLUTIONS FOR THE
 CONTINUOUS IMPROVEMENT OF SERVICE
 SUPPORT ACTIVITIES DEVELOPMENT AND PROJECT INVOLVING END USER SUPPORT SERVICES
.ANALYSE THE ISSUE AND EVALUATE BEST IT SOLUTION TO IMPROVE THE SERVICE
.ANALYSING LEVELS OF USER SATISFACTION
.LONG-TERM, MULTI-DISCIPLINARY EXPERIENCE IN SECTOR
.ABILITY TO MANAGE COMPLEX PROJECTS
.PRO-ACTIVE INNOVATIVE APPROACH
.ABILITY TO RELATE TO SENIOR MANAGEMENT

 DATE 1988-91
COMPANY LICO S.P.A. (ARCISATE, VARESE)
SKILLS INSTALLATION TECHNICIAN AND TESTER OF ELECTRONICS SYSTEMS GRAVIMETRIC FOR DETERMINATION OF PLASTICS. TEST ENGINEER/INSTALLATION/SERVICE SYSTEMS WITH FREQUENT
INTERNATIONAL TRAVEL

AUGUST 1989- AUGUST 1990, MILITARY SERVICE (ARTILLERY)

DATE 1991-93
COMPANY KG ELETTRONICO S.R.L. (CANTELLO, VARESE)
SKILLS DEPARTMENT HEAD ASSEMBLY AND TESTING INDUSTRIAL WEIGHING SYSTEM. SUPPORT TO
CUSTOMERS WITH REGULAR TRAVEL DUTIES.

 1993-2012
 DOCMA DI PIEROBON MAURIZIO
 PROFESSIONAL WITH VAT NO. DURING THIS TIME:
 TECHNICAL SUPPORT TO ELMEC CUSTOMERS (ELMEC INFORMATICA – GAZZADA, VARESE)
 I HAVE INDEPENDENTLY ENABLED AN OPTICAL DOCUMENT STORAGE SERVICE,
 ACQUIRING A THIRD-PARTY LICENCE TO THIS END
 CUSTOMERS:
 ASCOMFIDI (VARESE) STORAGE OF LOAN DOCUMENTS
 FIDIMPRESA CNA (VARESE) STORAGE OF LOAN DOCUMENTS
 FIDIALTITALIA (BUSTO A. VARESE) STORAGE OF LOAN DOCUMENTS
INDEPENDENT DEVELOPMENT AND MANAGEMENT OF WEBSITE WWW.DOCMA.IT (NOW CLOSED)
 IMPLEMENTING A “CLOUD” DOCUMENT FILING SYSTEM.

FROM JUNE 2002 START THE EXPERIENCE IN MEDIOBANCA FOR ELMEC INFORMATICA
 DURING THIS EXPERIENCE IN THE YEARS 2004-2006 I STIPULATED DIRECTLY THE CONTRACT WITH
 MEDIOBANCA FOR MANAGING THE HELP DESK SERVICES.

NOVEMBER 2006 TO JUNE 2013
OPENJOBMETIS S.P.A.
TEAM LEADER AND OPERATION MANAGER OF SERVICE DESK IN MEDIOBANCA S.P.A., MILAN, ITALY
JULY 2013 TO NOVEMBER 2013
XENESYS S.R.L
TEAM LEADER AND OPERATION MANAGER OF SERVICE DESK IN MEDIOBANCA S.P.A., MILAN, ITALY

DICEMBER 2013 TO JUNE 2014  X22 S.R.L.
 TEAM LEADER AND OPERATION MANAGER OF SERVICE DESK IN MEDIOBANCA S.P.A., MILAN, ITALY

 JULY 2014 TO JUNE 2015 FULLTECNOLOGY S.R.L.
 TEAM LEADER AND OPERATION MANAGER OF SERVICE DESK IN MEDIOBANCA S.P.A., MILAN, ITALY
 DATE 1988 DATE
INSTITUTE I.T.I.S. GALLARATE –VARESELEVEL
HIGH SCHOOL DIPLOMA: CHIEF ENGINEER IN ELECTRONICS INDUSTRIAL

 DATE 1996-97
INSTITUTE MILAN STATE UNIVERSITY
FACULTY OF POLITICAL SCIENCE
I STARTED UNIVERSITY FOR PERSONAL REASONS, TAKING TWO EXAMS: SOCIOLOGY 26/30
AND PUBLIC LAW 26/30. I HAD TO GIVE UP BECAUSE OF FAMILY ISSUES.

2016
ITIL V3 CERTIFICATION N° GR750283170MP
PERSONAL SKILLS

NATIVE LANGUAGE Italian
OTHER LANGUAGE English
READING SKILLS B2
WRITING SKILLS B2
ABILITY TO ORAL EXPRESSION B2

RELATIONAL SKILLS EXCELLENT RELATION SKILLS, IN WORK AND NON-WORK SETTINGS, ACQUIRED AS A RESULT OF
EXPERIENCE WORKING IN TEAMS (RESEARCH AND PROJECTS).
ABILITY TO MANAGE RELATIONS WITH CLIENTS AND COLLEAGUES, ACQUIRED AS A RESULT OF WORK

EXPERIENCE AND PROFESSIONAL TRAINING
ORGANIZATIONAL SKILLS GOOD ORGANIZATIONAL AND PROACTIVITY SKILLS, IN PARTICULARLY IN TERMS OF CO-ORDINATING
OTHERS. ABLE TO WORK BOTH ON MY OWN AND AS PART OF TEAM – A SKILL ACQUIRED, AMONG
OTHER THINGS, THROUGH PROBLEM-SOLVING TRAINING SESSION.
EXCELLENT AT FOCUSING ON, ANALYSING AND RESOLVING ALL TYPES OF PROBLEM AND MANAGING
STRESSFUL SITUATIONS (E.G. PROVIDING ASSISTANCE TO FINANCIAL MARKET DEALING ROOMS)
INVOLVING EXTRAORDINARY WORKLOADS.
PERSONAL SKILLS AND TECHNICAL
ABILITIES
EVERYTHING I HAVE LEARNT DURING MY YEARS OF EMPLOYMENT HAS BEEN SELF-TAUGHT: FROM
ELECTRICITY AND INFORMATION NETWORK TO IT SYSTEM. I AM ABLE TO ADAPT AND LEARN QUICKLY
WHEN PLACED IN NEW SITUATIONS.
CUSTOMER SERVICE DESK ASSISTANCE 1° AND 2° LEVEL
PC ASSEMBLY, HARDWARE AND SOFTWARE MAINTENANCE, WEB DOMAIN MANAGEMENT AND RELATION
DATABASE MANAGEMENT, NETWORK ANALYSIS.
MS WINDOWS 95/98/2000/XP/W7/W10 OFFICE 03/07/10/16
ACTIVE DIRECTORY USER POLICY MYSQL JOOMLA APACHE SERVER INSTALLATION, EMAIL DOMAIN
MANAGEMENT. KNOWLEDGE FOUNDAMENTAL WIN SRV 08/12, NETWORKING, SECURITY SYSTEM AND
VIRTUAL INFRASTRUCTURE (VDI VMWARE).
BANKING SOFTWARE ASSISTANCE: REUTERS, BLOOMBERG, TRADING SOFTWARE (WINGL, ORC, BTS)
VMWARE MIRAGE FOR BACKUP PC FRONT OFFICE AND DEPLOY NEW HW
MICROSOFT SCCM MONITORING AND MAINTENANCE HW/SW 5500 PC CLIENT
MOBILE DEVICE ASSISTANCE (BLACKBERRY, IPHONE, IPAD).
I HAVE COMPLETED TRAINING SW BANKING COURSES:
REUTERS – BLOOMBERG – WINGL –
CERTIFICATION ITIL V3
 LEVEL STUDY
PROFESSIONAL OBJECTIVES
INTERESTS / FURTHER INFORMATION INTEREST IN HISTORY (MEDIEVAL AND CONTEMPORARY), READING AND COLLECTING HISTORIC TEXTS
HOBBIES: TECHNOLOGY, ANTIQUES
DRIVING LICENCE CATEGORY A-B
MARRIED SINCE 2004
2 CHILDREN
EDOARDO, AGED 10
EMMA, AGED 7
ACCORDING TO D.LGS.196/2003, MY CONSENT TO THE PROCESSING OF PERSONAL DATA
TRANSMITTED
TO BE PART OF A DYNAMIC COMPANY WHICH ALLOWS ME TO ACQUIRE NEW PROFESSIONAL SKILLS AND
WILL PROVIDE ME WITH CAREER ADVANCEMENT OPPORTUNITIES.