IT SPECIALIST e PMO per quanto riguarda tutte le attività di gestione ed organizzazione dei servizi ICT e di governance dell' AM.

Work Experiences

February 2019 – today
IT Project Management at ITALGAS
Junior Project Manager &  Business Analyst
Management of ITALGAS company acquisitions for the IT side and Migrations of new acquired PDRs via ETL, Controller, SAP, MDM, Oracle Utilities.

January 2018 – today
IT Project Management, Banking
Junior Project Manager & Business Analyst
Managing compliance and data quality of the UniCredit’s CMDB for the correct calculations of Baseline costs. Meetings with the stakeholders and Data tool owners for the feasibility study of the corrections to be done. Project review meetings with customer for project updates. MS Project, Excel.

October 2017 – today
IT Strategy & Governance
Service Manager Support – PMO
Support and backup at the IBM’s Service Manager of SNAM during all the Management and Governance activities of the AM services and baseline. Junior PM for other little projects.
Periodic update of the progress of the service (by monitoring SLA, KPI, etc.) and of the related projects. Report preparation and analysis, preparation and participation at the CABs, and Project Review Meetings with the customer highlighting the critical issues and directing the corrective actions to be made to the various teams. Management of relations with the external customer. PM for the “Reorg and Separation SNAM/ITALGAS” project. Cost Management, management and revision of estimates and FTE. Strong attention to the needs of the client trying to catch business opportunities that can be present. Team management.  Support for the definition of the new ITALGAS contract according to the customer Business Strategy (selection of technologies, Sourcing model, IT services implementation and evolution).  Change Management. MS Project. Advanced Excel.

From July 2017 to December 2017
Junior Project Manager & Business Analyst
IBM & SNAM UC Federation Project
Definition of technical and commercial aspects with third-party supplier for the creation of a unique chat communication channel through UC Federation between IBM Sametime 9.x and Skype For Business on the SNAM customer.
Discussion and estimation of project costs, drafting of Blueprint and WBS for the correct execution of the project both from the technical point of view and compliance with deadlines.
Implementation and GO-LIVE of the project. Post-Start support timing definition. MS Project, Excel.

From September 2016 – today
IBM S.p.A., activity carried out for SNAM S.p.A, via Santa Barbara 7, San Donato M.se (MI) 
PMO – FOCAL POINT for the Additional Services Management for the SAP area
Insertion / Categorization of additional services information offered by IBM to SNAM. Final report according to the methods provided. Interfacing with the Service Manager for the discussion of the activities carried out for economic recognition. Advanced knowledge of Excel. MS Project.

From April 2016 – today
IBM S.p.A., activity carried out for SNAM S.p.A, via Santa Barbara 7, San Donato M.se (MI) 
PMO – SPOC for SAP area for ICT Security Patching Management
Single Point of Contact for patching SAP applications. Management and planning of the patching activities with the Area Team Leaders. Evaluation of Technical and Business Impacts of the same, with respect to deadlines. Participation to Go-Live SSO and Go-Live Active Directory. Workstations Evolution Project. Activities carried out at night time.  Night-time and Weekend Availability.

from February 2016 – September 2017
IBM S.p.A., activity carried out for SNAM S.p.A, via Santa Barbara 7, San Donato M.se (MI)
Supply Chain Management & Material Management
SAP Consultant (MM and SRM modules)
Management and customizing of SAP MM and SRM modules. Maintenance and management of SAP MDM catalog of SRM module. Maintenance and management of tenders, MRP, Passive cycle starting from the RdA until to the supplier’s invoices. Testing, catalog purchases, deliveries, transport, services report, technical documentation, booklets Measure, Material Planning. UAT, Disaster Recovery, AUDIT. REORG 1° Wave project for the reorganization of the Italgas structure.
Owner of KT coordination and management at Innovaway to start up and take charge of Snam's 1° level of Service Desk activities at the Naples office (February and March 2017) with the implementation of Processes and Best Practices according to the ITIL methodology. Performing Workforce Management and Agile Project Management activities for contact center management.

From November 2015 to February
IBM S.p.A.
SAP Junior Developer at Coop Consorzio Nord Ovest, via Aldo Moro, Pieve Emanuele (MI)
SAP HANA Consultant, ABAP Developer & Integration
Creation and ad hoc printing, development of new scripts for reports requested by the client. ABAP programming (User Exits, Smartforms). Consulting on SD modules, MM … ABAP reporting, Batch-Input BAPI / BADI, Module Pool, User-Exit and Enhancements, SapScript, SmartForms, ALE / IDOC, ABAP Object Oriented.

September 2014 to October 2015
Hewlett-Packard, activities carried out in ENI S.p.A. via Fabiani San Donato Milanese (MI)
Technical Product Specialist & Business Analyst in Application Management
HP SM9 Tool management. Collection and study requirements for new CR. Insertion / configuration of new applications in the Service Desk (SM9) through HP ConnectIT, configuration of new Business users / AM operators and applications on HP Service Manager. Data extractions, insertions and changes to the DB through SQL Developer.
Technical support and IT consulting to the ENI customer on HP products (HP Service Manager 9.xx) and on the flow of the troubleshoting tool. SLA / SLO configuration and improvement indicators (KPI). Corrective maintenance activities including the reception and resolution of all anomalies
In-depth knowledge of ITIL v3 methodologies. Report management with SAP Business Object. FAQ preparation.

from September 2013 to September 2014
Accenture S.p.A, in Sorgenia S.p.A., via Viviani 12 Milan
Application Management / Resources / Energy & Utilities Management
Business Analyst in Application Management field
Technical support and assistance to internal users and customers in solving problems related to different applications and problems in IT (Billing, Personal data, Issues in the field CRM, Issue in Metering, basic activity for Oracle ERP problems). use
of trouble ticket management tools with email / call requests, database queries via Toad / SQLTools and MS SQL Server 2008, use of custom applications in billing and metering. Use of CRM as Siebel and Prisma application in Order Management.

February 2017 – Madrid

Agile Workshop
– Enable Early Professional Hires to participate in Agile teams on their projects.
– Enable EPH consultants to demonstrate application of Agile on all projects.
– Equip EPH consultants with information to lead client adoption of the Agile way of working. 
– Develop scalable Agile solutions for more effective outcomes.

October 2016 e September 2017 – Prague
Foundation Consulting Skills – Lead With Impact
This course is based around a case study which takes participants through the life cycle of an assignment from the proposal process, client interview and workshops through to final presentation of recommendations. The case study is an intensive business simulation using extensive role play and participants work in teams throughout. 
The course help to improve basic and Leading consulting skills: The course offered the experience of the entire life cycle of a client assignment and the opportunity to practice and improve: 
 – skills in presenting, facilitating, interviewing, working in a team, structuring writing, planning work 
 – Explore the role that stakeholders play in supporting Business Transformation.
 – how client-centred you are as a consultant 
 – impact on others in the consulting role 
 – how you deal with the unexpected
 – Business Case simulation and Business Plan writing

September 2007  –  December  2011

University Degree in Information Technology
University of Cosenza (UNICAL)

Fundamentals and Methodologies of Programming, Object Programming,
Algorithms and Data Structures, Advanced Programming, Operating Systems, Computer Architecture, Advanced Data Bases, Web Programming, Artificial Intelligence, Software Engineering, Computer Networks, English, Mathematics, Physics.
Thesis title: "Videogames from the 80s to today" (MATERIA: Object Oriented Progr.)

All viewable, and verified, to my Linkedin profile: https://www.linkedin.com/in/salvatore-gentile-55384960/

Project Management Overview, PM Orientation (PMBOK 6° edition)

Agile Project Management (IBM internal certification)

ITIL Foundation (IBM internal certification)

ITIL® Foundation is the most widely acknowledged entry-level ITIL certification for IT professionals. Today IT departments need qualified experts who can deliver effective IT services.
ITIL services lifecycle: how lifecycle stages are linked processes involved and best practices for enhancing the quality of IT service management to reduce costs and increase productivity.

Introduction to Project Management

Core knowledge and applied skills in project management.
Essential communication skills to help you manage a project.
An understanding of why today’s projects are more complex.
Practical ways to use project management skills.
Managing people and employ leadership skills to successfully deliver your own project.

IBM Business Process Manager

Knowledge of the strategies, tools, and methodologies used for successful business process management programs and knows how to successfully start using business process management in their organization.  The individual has a comprehensive overview of the IBM Business Process Management including the product features, and the benefits that organizations can derive from the software application.

IBM Blockchain Essentials

Developed an understanding of Blockchain principles and practices and how they can be applied within a business environment. They have an understanding of Blockchain and distributed ledger systems, the important concepts and key use cases of Blockchain and how assets can be transferred in a Blockchain network.

IBM AGILE

The Agile Explorer has a foundational understanding of Agile values, principles, and practices that allows them to initiate an Agile conversation with co-workers and colleagues.

Data Science Foundations Level 1 e Level 2 (February 2017)

LEVEL 1: Module 1 – Defining Data Science.  Modulo 2 – Big Data Technology and Methodology. Module 3 – Data Science in Business.  Module 4 – Use Cases for Data Science.  Modulo 5 – Business Impact. LEVEL 2: Modulo 1 – Data Science Methodology. Modulo 2 – DS with open source Tools. Modulo 3 – Programming with R.

 Big Data Foundations

Big Data concepts and their applications to gain insight for providing better service to customers. The earner understands that Big Data should be processed in a platform that can handle the variety, velocity, and the volume of data by using components that require integration and data governance.

IBM Design Thinking

IBM Design Thinking is IBM's approach to applying design thinking at the speed & scale a modern enterprise demands. It helps our teams not only form intent, but deliver outcomes – outcomes that advance the state of the art and improve the lives of the people they serve.

Data Science for Business

Understand the relationship between collection and dissemination of data in technology. Understand the business expectation of privacy and the legal and political issues surrounding them.
IBM Cognitive Services – Deep understanding of IBM Watson IA and Machine Learning

English Trinity Level 3.
ECDL.
MICROSOFT Windows Internals: Security.
MICROSOFT XNA.

Good analytical skills and result orientation. Strong teamwork skills, gained with the university experience through several team projects composed of several people. Good ability to manage priorities, times and problems based on the different tasks to be performed. Excellent resistance to stress. Maximum flexibility.

COMPUTER SKILLS AND COMPETENCES

Deep knowledge of ITIL V.3 and Agile methodology.
Deep knowledge of the Project Management (CAPM, PMP, Prince2) methods.
EXCELLENT KNOWLEDGE Sap GUI 7.4 and ABAP programming. SAP MDM.
Excellent knowledge of HP Service Manager 9.3x
EXCELLENT KNOWLEDGE OF APPLICATIONS AND PROGRAMMING C++, C#, Java
EXCELLENT KNOWLEDGE AND MANAGEMENT OF ORACLE AND MYSQL DATA BASES (SQL, JSP, Trigger, Session…)
EXCELLENT KNOWLEDGE OF CALCULATORS NETWORKS AND NETWORK PROTOCOLS (Netkit, Wireshark)
OTHER KNOWLEDGE: MS Project, SAP BUSINESS OBJECT, SQL/Server, PL/SQL, Microsoft Visual Studio, Eclipse, Perl, Matlab, Html, PHP, wpf.