• PMP Cloud ITIL Inglese

Current Dell EMC PROJECT MANAGER • Responsible for the delivery of IT projects of moderate risk and complexity with Italian market • Provides project plan and delivers against SoWs • Controls financial compliance and provides input for weekly revenue forecast • Prepares, maintains and submits clear and concise activity progress reports and time recording/management reports to customers, management and sales in accordance with published procedures • Point of contact during the project for all aspects of the engagement • Understands how EMC Solutions and EMC Services business can provide additional benefit to the customer • Stays abreast of current industry trends and new technologies

APRIL 2013 TO AUGUST 2016 EMC2 PRESALES SERVICES PROPOSAL CONSULTANT • Responsible for responding to Request for Propoals and Request for Quotations provided by pre-sales through preparing projects’ SoWs, level and basis of efforts, qualifying level of risk for each deal and finalizing booking with sales • Interfacing with solution principals and project managers to finalize output and consultants for technical validations of the solutions • Engaging in deal reviews with Program delivery managers • Providing support to EMEA Service Quoting Center to standardize processes

MAY 2011 to NOVEMBER 2012 CISCO (Xceed) GLOBAL CUSTOMER OPERATIONS Order and booking team Validating contractual and promotional discounts requested by customers as per Cisco’s policy and process Resolving booking issues that arise when booking over Cisco’s system via Oracle 11i Fax entry team Responsible for entering fax orders over Cisco'c Oracle 11i processing all related issues and requests Order managementteam Handling order modification requests such as expedite changes and cancellations. Handling delivery and logistics issues. Working with cross functional teams to ensure requests are carried out and confirm with customers accordingly in a timely manner.

SEP. 2010 TO MAY 2011 MICROSOFT (XCEED) CUSTOMER SERVICE Supporting Microsoft’s Activation office in Italy, Handling customer activation requests for their products and troubleshooting customer activation related problem.

October 2008 to July 2010 ARABIC TRANSLATION SERVICES (ATS) TRANSLATION &LOCALIZATION COORDINATOR Project coordinating activities for all translation projects under PM supervision. Translating with Trados Desktop Publishing Activities (InDesign) Proofreading activities

E D U CAT I O N 2007 – 2010 Ain Shams University Bachelor or Arts (BA) English Department (Philosophy, literature, linguistics and poetry) Grade: Good 2000 -2006 MARIA AUSILIATRICE SCHOOL High schoo 

LA N G U A G E S Arabic English Italiano Français 

T EC H N ICAL SKI L L S CertifiedCloud Infrastructure Architect(Dell EMC ProvenProfessional) EMCISA (Dell EMCProvenProfessional in Information StorageManagement v2) EMCPT (Dell EMCProvenProfessional inProduct Technology: ViPRController and data services (Software Defined storage) ScaleIOSAN Based server (Software Defined Storage) Good knowledge of StorageAttached network SAN MCTSCertified(MicrosoftCertified Technology Specialist,WindowsVistaConfiguring) ITIL V3®Certified Good knowledge of variousMicrosoftOffice applications (Word, Excel, PowerPoint andOutlook) Strong knowledge and hands-on experiencewith variousCRMs like SAP, Salesforce,Propel andOracle 11i Basic knowledge of,Jira, and HTML Online courses in DigitalMarketing and good knowledge ofits best practices Extreme flexibility andwillingness to learn newsystems and tools