Summary
System and Cloud Administrator with strong technical knowledge and problem-solving abilities. 6+ years experience in IT Operations on complex enterprise environments working on Azure and Oracle Cloud, Oracle Middleware Software deployments, Windows and most common Linux distros (RHEL, Centos, Oracle Linux).

Experience
Techedge Group
Cloud and System Administrator – Technology,Oracle & Microsoft
Platform
March 2017 – October 2019 (2 years 8 months)
Milan Area, Italy
Cloud Platform Administrator and Technical Leader: responsible for customer's
Cloud IT Infrastructure, carrying out transversal tasks for consolidate systems
both from a technical and administrative point of view.
Main Task:
• Support the design and understand Architecture Requirements for
implementing solutions on Cloud Platform.
• Responsible for the day-to-day management of IaaS and PaaS components.
• Management of backups and Disaster Recovery Procedures.
• Migration of servers from on-premises to Cloud.
• Maximize systems’ reliability through maintenance tasks, application of
updates and proactive activities to preventing or reducing the down-times.
• Monitoring performance and tuning the components to increase scalability,
resource utilization and response time.
• Management of Linux (like RHEL, CentOS and Oracle Linux) and Windows
virtual servers.
Main Technologies:
• Cloud Platforms (IaaS, PaaS): Microsoft Windows Azure, Oracle Cloud
Infrastructure Classic.

• Monitoring Systems: Nagios and Azure Monitoring.
• IT Infrastructure aspects: Networking, Operating Systems (Linux, Windows), Storage, Security.

Techedge Group
Middleware System Administrator – Business Analytics & Performance Management
March 2013 – October 2019 (6 years 8 months)
Milan Area, Italy
Administration and technical support for customer's Oracle Middleware
solutions environments and their technologies.
Main Tasks:
• Support the design, implementation, installation and configuration of software
deployments on various operating system (Linux and Windows Server),
creating also vertical and horizontal clusters.
• Care of development, quality and production environments, monitoring,
patching, performance optimization, updating, troubleshooting and assistance
to other users and professionals using systems.
• Development of system automation on backups, scheduling and
maintenance processes using Windows batch scripts along with UNIX/Linux Bash.
• Resolving technical customer inquiries related to installation.
• Upgrade software from earlier versions to the latest version.
Main Technologies:
• Oracle Middleware Products: Oracle Business Intelligence (OBIEE), Oracle
Data Integrator (ODI), Oracle Enterprise Performance Management (EPM)
Suite (Oracle Hyperion System11, Shared Services, Planning, Essbase,
Calculation Manager, EAS, APS, FR, HFM, FDM, EPMA, FCM, OHS,
Weblogic, EM, EAL).
• IT Infrastructure aspects: Networking, Operating Systems (Linux, Windows),
Storage, Security.

Sitel
Help-Desk Tier 2 Technician
August 2008 – August 2010 (2 years 1 month)
Milan Area, Italy
• Providing administrative level support and technical assistance supporting for
incoming queries issues by troubleshooting procedures as Toshiba Customer
Care technician
• Assisting the customer directly or Tier 1 personnel in solving basic HW or SW
technical problems.
• Investigating elevated issues by confirming the effectiveness of the problem and seeking for solutions related to more complex IT issues.

Vodafone Italy
Tester Monitoring Agency
August 2007 – July 2008 (1 year)
Milan Area, Italy
• Observing and monitoring complex mobile networks (2G, 3G, Internet)
and Vodafone’s services to predict or prevent potential defect or down-time problems.
• Designing and executing the specific tests, tracking the status of networks and services and reporting incidents.

ecare CRM Business Solutions
Customer Care Operator
June 2006 – August 2006 (3 months)
Milan Area, Italy
• Assisting Vodafone customers in making correct use of products, before,
during and after a purchase.
• Handle complaints and problem solving in the best interest of both customer
and company.
• Supplying administrative, commercial and general information to the customers.

Sky Italia
Call-center Operator in/outbound and tele-selling
June 2005 – September 2005 (4 months)
Milan Area, Italy
• Managing television subscriptions and teleselling activities (selling of promotional packs).

Education
Università degli Studi di Milano-Bicocca
Bachelor's Degree in Computer Science, Department of Computer Sciences,
Systems and Communications (DISCo) · (2010 – 2013)

Top Skills
Microsoft Azure
IT Management
Technical Support

Languages
Italiano (Native or Bilingual)
Inglese (Limited Working)

Certifications
Microsoft Certified: Azure
Administrator Associate
TCHS (Toshiba Certified Helpdesk Supporter)
Implementing Microsoft Azure
Infrastructure Solutions
Microsoft Certified: Azure Data
Scientist Associate
Oracle Linux 6 Certified
Implementation Specialist

Publications
Enhance Polarity Classification on
Social Media through Sentimentbased Feature Expansion