August 2015- present
•    Employer:    TechMahindra and Mavenir        Type of business: IT; Telecommunications; Software
•    Job title:    Deployment Manager EMEA
•    Main activities and responsibilities:
Deployment of all the VAS products (Comverse line) in Europe, Africa, Russia, and GIS countries (except DTAG/TMO and BT-EE) accomplished with:
o    Resource Management: for a team of 12 engineers I’m reviewing the performance, assigning targets and training, taking care of motivation professional grow, recruiting, firing, organizing the teams
o    Project Management: provide effort/cost estimations (during pre-sale stage), commit and then allocate the needed resources, plan the deployment phases (high level and day-by-day), report on progress status to managers and customers, constantly communicate with customer and all the involved parties ((R&D, Engineering, Networking, etc…)
o    Technical Management: make sure all the proper technical documents about specs, diagrams, interfaces, testing (CRS, NDD, CIR, ATP) and manuals are available, review and sometimes correct them, provide customer with all the additional needed info, including documentation.
o    KPIs: duration (TTM), closure on time of projects (OTD), ensure no penalties are set, Internal and external customer satisfaction (EDD, EDM surveys), employees satisfaction (Organizational Survey)
•    Relevant achievements:
Among other (Orange, Vodafone, Cosmote, etc.), the most relevant were
o    H3G Ireland:integration and acceptance of new Voicemail platform virtualized onDatacentre servers. When I stepped in this project I changedthecustomer perception and regain their confidence. I set periodical calls to communicate at several levels (managers and technicians) about needs and constrains, and with the help of my team I showed to them real progresses.
o    Sunrise: very first platform using virtualized (VMWare) concept. It has been a complex project, including many features (like FAX over SIP, Disaster Recovery, etc) that required a huge effort to us and to our R&D.Anyway the launch took place with no delay.
o    Telecom Serbia, the first Multi-Vas platform including Voicemail, SMSC, MMSC, RCS.
o    Trained most of the engineers on the new platform generation (Virtualized, optimized in Operating Systems, Databases, Storages)
o    Strong reduction of on-call expenses

Dates:        October 2010 – July 2015
•    Employer:    Comverse                Type of business: Telecommunications; Software
•    Job title:    Deployment Manager EMEA
•    Main activities and responsibilities
Same as above (next job position) 
•    Relevant achievements:
In this period we worked a lot with new functionalities (charging of notification, Alternate Roaming Partner, Mobile Number Portability) and features like user interfaces via USSD, IVR, SMS, and of course with new installations. The company invested on optimization of processes and cost reduction and here is where the most relevant achievements came:
o    Drastic reduction of travelling cost by adopting RTT (Remote Testing Tool)
o    Strong increasing of efficiency by using new planning tools (Concerto), and new processes
o    Creation of standard cost estimation for new platforms to provide to sales in order to speed up the offers. I did that for Voicemail, SMSC and MMSC, and it was used successfully.
o    I had to take over Russia and East Europe from my colleague, reorganize the people, review all the plans, and for Vimpelcom MNP project I succeeded to completely cut the travel cost simply allocating the right engineer and setting the right customer expectations
o    Significant project in H3G Sweden where we replaced a strong local vendor with Comverse MultiVas Platform (Voicemail, SMS, MMS)
o    Other successful projects like KievStar (first big Voicemail with Voicepush functionality), Partner/Orange-Is (first SMSC version 5.2), Ural SMSC (first installation of version 4.8), Mobistar (one of the first Visual Voice Mail), MTN SA (fir MMSC version 5.1)
o    On time deployment of hosting functionality on Vodafone Italy SMSC, new generation of Voicemail systems installation in MAG, Vodacom and Orange UK (now BT-EE).

Dates:        August 2008 – September 2010
•    Employer:    Comverse                Type of business: Telecommunications; Software
•    Job title:    Regional Operations Director
•    Main activities and responsibilities
Deployment and maintenance of all VAS products in West Europe, Jordan, Morocco
o    Resource Management: same as above (next job position), but for 40-46 engineers.
o    Project Management: same as above (next job position)
o    Customer Management: involved in supportcontract agreements, I was part of escalation path and was holding periodical meetings with few customers
o    KPIs: duration (TTM), closure on time of projects (OTD) and customer problems (SLA, NPR, Availability, backlog reduction, preventive actions), Internal and external customer satisfaction (EDD, EDM surveys), employees satisfaction (Organizational Survey)
•    Relevant achievements:
In this period we finalized many installations and expansions in important customers like T-Mobile group, Bouygues Telecom,PTC (Poland) new Voicemail, VF Spain new SMSC, TIM-Italy new MMSC and MNS. Also on new features like SFR voicemail access change to VoIP (one the first all over), Orange Spain MVNO, TMN Portugal voicemail extension to fix network. In France Telecom the certification of new Voicemail opened the sales to Orange group.
Many important achievements came also from the re-organization, like:
o    Setup of “messaging team” to deploy and maintain SMSC and MMSC in the region
o    I introduced the position of “Deployment Operation Manager” to better serve the customers and to increase the employee satisfaction.
o    Adopted a new planning tool called CSRM to better share the tasks and trigger work orders
o    Drastic reduction of the backlog of open cases in all the customers
o    Drastic reduction in the rate of opening cases and improvement of SLA respect obtained by a strict monitor of KPIs (weekly base) and more attention to “demanding” customers besides the prompt implementation of corrective actions and preventive maintenance.
o    Certification of all the engineers on products.

Dates:        March 2002 – August 2008
•    Employer:    Comverse                Type of business: Telecommunications; Software
•    Job title:    Italy Operation Manager
•    Main activities and responsibilities
Deployment and maintenance of all VAS products provided by Comverse in all the customers located in Italy, Jordan, Malta and Greece accomplished with:
o    Resource Management: same as above (next job position) but with 20-30 engineers
o    Project Management: same as above (next job position)
o    Technical Management: same as above (current job position)
o    KPIs: same as above (next job position) including maintenance
•    Relevant achievements:
In this period there has been a huge growing and diversification of functionalities in all the customers and we met this needs by providing several kind of platform like Unified Messaging (Vodafone), Real Time Billing (Quest-Greece), Instant Messaging (H3G), Tele-voting (TIM), WAP Gateway (Wind), Fun Dial (Vodafone), MMSC and Transcoding systems (H3G and TIM). 
I succeeded to drastically increase the efficiency by:
o    Split the engineers in 2 groups: data oriented and voice oriented
o    Assignment of “operation managers” to each group of customers
o    Assignment of help desk supervisors for the 2 product families
o    Deep usage of MS-Project tool that allowed me to know who was doing what when and to locate availability for the future and to track past activities.

Dates:        January 2000 – March 2002
•    Employer:    Comverse                Type of business: Telecommunications; Software
•    Job title:    Technical Manager
•    Main activities and responsibilities
o    Resource Management: team of about 20 people
o    Technical Management:to set up and manage technical teams to for customization of user interfaces, internal testing, specialized support (second level of escalation) for UNIX, SS7, telephony, voice storage, networking, delivery and support of new products. Besides I was responsible for training (internal and for customers), quality system, Technical Assistance Center (first level of escalation), local Call Center.
•    Relevant achievements:
o    Build the Italian testing centre of Comverse
o    Introduced several new product at customer sites

Dates:        April 1997 – January 2000
•    Employer:    Comverse                Type of business: Telecommunications; Software
•    Job title:    System Engineer, and then Operation Manager of Omnitel (Vodafone Italy)
•    Main activities and responsibilities
o    Resource Management: team of 8 people (as Operation Manager)
o    Technical Management: Maintenance and Deployment for the customer Vodafone Italy
•    Relevant achievements:
o    Thanks to my presence in Italy, and to the familiarity with the customer Comverse became prime contractor for Vodafone, while they were selling and supporting through Nokiabefore.
o    Fast Integration of about 20 voicemail systems and other platform
o    Setup of swap/repair process, help desk and Emergency calls.

Dates:        December 1995 – April 1997
•    Employer:    Omnitel (Vodafone Italy)        Type of business: Telecommunications
•    Job title:    Operational Support Supervisor
•    Main activities and responsibilities
o    Resource Management: team of 3 people
o    Technical Management:Software delivery and roll-out, management of faults (SW bugs) detected during the service, trouble ticketing flow and procedures (as focal point for the Network departments),
o    Project Management: monitoring system for the SS7 signalling network (selected provider was HP), and other projects that needed a centralized location (Databases, tools for Ticketing and work Orders developed over Remedy)
•    Relevant achievements:
I put in place as Operation and Maintenance Headquarter dept. the first operational processes.

Dates:        October 1994 – December 1995
•    Employer:    Omnitel (Vodafone Italy)        Type of business: Telecommunications
•    Job title:    Network Specialist
•    Main activities and responsibilities
I became member of the company when it was just formed. The main duty initially was to assist the building of the network, in more details:
o    Support the vendor (Nokia) to install and configure the platforms (OMC, MSC/VLR, HLR).
o    Participate to the acceptance tests of MSC/VLR, HLR and OMC, NMC.
o    Participate to the specifications of the Fault Management functionality of the Network Management Center (NMC).
o    Support the launch of the OMC and NMC and overall support the starting of activities of the operational team working on them. I was one and wrote few maintenance procedures.
•    Relevant achievements:
o    With IT dept. I participated to integration of the Billing Center and the Administration Center to the telephony network

Dates:        February 1990 – October 1994
•    Employer:    Italtel S.I.T, R&D department        Type of business: Telecommunications
•    Job title:    Software Designer  and then Project Leader
•    Main activities and responsibilities
o    Requirements specification, cost estimation, and software development
o    Resource Management: team of 3 software designers (only as Project Leader)
•    Relevant achievements:
o    Billing Data (CDR) and Traffic Analysis packages
o    GSM measurements for MSC, VLR, BSC and BTS based on ETSI GSM 12.04
o    IMEI checking and verification in the EIR (Equipment Identity Register)
o    Functionality of “Accounting” to determine the amount of voice traffic and the amount of signalling traffic involving more than one network operator

Other working experiences

Dates:        February 1989 – January 1990
•    Employer:    Italian army
Mandatory Army Service accomplished at the Station of Italian Police of Pioltello (Milan), completed on 9 February 1990

Dates:        November 1986 – January 1989
•    Employer:    ITIS "Canizzaro" and IPSIA "Puecher"
Teacher of physic, electronic and other technical subjects to students aged 14 to 19

Education
April 1988: Academic degree in electronic engineering, University "Politecnico di Milano" in Milan.
July 1981: Diploma of electronic, Institute “ITIS Bernocchi" in Legnano (Milan)

Languages
Mother tongue(s):    Italian
Other language(s):    English

Job-related soft skill
During the time I spent in Comverse, besides formal trainings, I acquired skills about
o    Behaving in multicultural environment
o    Essential management
o    Customer management
o    Team building
o    Time management
o    Managing in matrix environment
o    Project management

Job-related Technical skills
I worked on a multitude of technologies and tools in Comverse/Xura/Mavenir and in previous employer
o    Tools: ticketing systems: Remedy, Vantive, CRM, Service Now
o    Operating Systems: Unix (Solaris and other), Linux, Windows, Scounix
o    Databases:Oracle, LDAP, Informix and related SQL
o    Networking equipment: Nortel, Cisco, Cajun, Juniper
o    Storage: EMC2, NetApp, other
o    Protocols: all kind of telecom and internet protocols
o    Since 2015 all the products are virtualized via VM-Ware