Professional Experience:

I am an IT enthusiast with a degree in Telecommunication Engineering. I have working experience in network and security monitoring and providing remote technical support.
I was an Application Specialist at Macs Tech Srl, responsible for the configuration, testing, diagnosis, and troubleshooting of software equipment for the clients. Macs Tech with 20 years of unique experience in the ceramic sector, has developed a suite of products devoted to solving the problems faced by the ceramic industry.
Previously, I was an Operations Engineer (Network), responsible for diagnosis and troubleshooting the system and network at Ding, a fin-tech company headquartered in Dublin, Ireland. It is the number one international top-up platform in the world.

Employment History:
1. Application Specialist (Jan 2019 – Jul 2019)
 Company: Macs Tech Srl
 Duties/Responsibilities:
 Answer, evaluate, and prioritize requests for assistance from users experiencing problems with Keracromia software and eventually other IT related technological issues.
 Assist with maintaining asset inventory tracking and licensing information.
 Responsible for communicating site requirements to R&D.
 Responsible for limited training of site personnel.
 Providing user support remotely, regarding software issues and other technical support.
 Install, configure, test and maintain the Keracromia application software and system management tools.
 Participate in the design of information and operational support systems.
 Documentation and revision of software manuals and other documents.

2. Operations Engineer (Network) (June 2014 – August 2018)
 Company: Ding
 Duties/Responsibilities:
 Monitor the Production Systems, Networks and Applications of Ding/ezetop’s
production resources
 Provide immediate engagement and escalation on all failure and issues, both internal
and external with a strong ability to make decisions with little or no management
intervention
 Responsible for troubleshooting issues according to procedures and ensuring a timely
resolution of issues
 Daily interaction with Ding/ezetop’s partners to raise and resolve incidents with their
services
 Take lead role in incident management processes
 1st to 2nd level system administration and support as deemed by 2nd and 3rd level
teams through Networks and Database
 Contribution to and production of daily and weekly and monthly management
reports. Also, bi-weekly report on all South Asia operators to track that region’s
operator performance and their responsiveness
 Experience in handling Kibana, Datadog, Forti Gate and Forti Analyzer for monitoring
and diagnosis

3. Mathematics Teacher (June 2013 – June 2014)
 Company: Maple Leaf International School
 Duties/Responsibilities:
 Lesson planning and preparation before taking class
 Collaborate with other teachers and participate in regular meetings
 Invigilation during term exams
 Marking and checking papers of class tests and term exam papers
 Assess and record students’ progress and provide grades with feedback
 Checking papers of new applicants, both students for admission and teachers for jobs
 Attend parents-teachers meetings to discuss about students’ progress
 Manage student behavior in the classroom by establishing and enforcing rules and procedures

4. Intern Shift Engineer (October 2012 – March 2013)
 Company: Fiber@Home Ltd.
 Duties/Responsibilities:
 Reviewed and updated database of all the clients
 Managed different networks and monitored in the event of one site becoming
unavailable
 Analyzed problems, performed troubleshooting, communicated with site technicians and other NOCs, and tracked problems through resolution
 Monitored power failures, communication line alarms and other performance issues that may affect the network
 Gained practical knowledge in data network, gigabit passive optical network, optical fiber
 Learned and used different monitoring software such as Orion Network Performance Monitor, Cacti, Nagios and SNMPc
 Developed knowledge and skills in network and system administration, particularly with regard to the company's own architecture and platforms
 Learned on-site trouble shooting from the on-site Engineers

5. Invigilator (May 2011 – January 2013)
 Company: British Council
 Duties/Responsibilities:
 Invigilate examinations to the standard required by the British Council Examinations
Service and the relevant Exams Boards
 Conduct candidate entry, exit, identity checks and Test Day Photography procedures
according to exam requirements
 Monitor candidates during tests to make sure that there is no violation of test
conditions
 Complete and maintain accurate records of exam assignments
 Complete all reports, logs and claims accurately as required by British Council Examinations Services
 Support the supervisor to ensure that candidates have a positive and consistent test day experience
 Complete all mandatory training modules: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, Anti-Fraud, Invigilator on line training,Identity Checks

Professional Training:
IELTS (English Language Testing System): Result – 7.5 (January 2014)
CCNA (Cisco Certified Network Associate): Completed Course (January 2014 – March 2014)

Skills:
Microsoft Office, Networking, Team Management, Technical Support, Interpersonal Skills,
Customer Service, Team Leadership, Network Monitoring Tools, Network Operations Center
(NOC), Teaching

Extra-Curricular Activities:
 Math Olympiad – Volunteer (2010)
 NSU English Club – Member (2011-2012)
 EMK Center Member (2016 – 2018)

Language  English Advanced 

Academic Qualification:

BSc. Electronic and Telecommunication Engineering
North South University 2013