01/05/2019–Present Web developer/Web Designer Freelancer (Remote) – HTML, CSS, Javascript, Wordpress -Adobe suite (Photoshop, Illustrator, Indesign)

01/11/2018–01/05/2019 Customer service representative Ebuero group Ag, Berlin (Germany) Transferred (on my request/promotion) from Malta to the company's central office in Berlin. ▪ Management and processing of incoming calls, chats, notes and emails in Italian and English. ▪ Registering and compiling information in structured table ▪ Purchase of orders and appointment management.

15/02/2018–20/10/2018 Customer service representative Zenith Quality Service Ltd (Ebuero group Ag), Pietà (Malta) ▪ Management and processing of incoming calls, chats, notes and emails in Italian and English. ▪ Registering and compiling information in structured table ▪ Purchase of orders and appointment management.

02/05/2017–31/01/2018 Account Manager / Team Leader Assistant Zp Service Ltd (Depaho Ltd-FXGM), Saint Julian (Malta) ▪ Customer Portfolio Management and development (from 50 to 100 customers) ▪ Info and management of special offers, deposits and withdrawals ▪ Customer Training in trading and use trading platform ▪ Financial news Update and technical/fundamental analysis of the markets ▪ Customer Support by phone, chat and email ▪ Achieving Target and monthly parameters ▪ 1 month Assist the Team Leader (carrying out all its activities to Its support and in Its substitution)

03/08/2015–07/10/2015 Internship Administration/Marketing Grand Hotel Federico II **** Via Granatelli, 60, Palermo (Italy) -Area: Administration/Marketing & Events  Main Activities and Responsibilities: ▪ Front office and back office ▪ Collaboration in organizing Congresses, Meetings and Corporate Events (e.g. U.S. Sassuolo Calcio, Bulgarian football Federation) ▪ Web Marketing, social media, email marketing and newsletters Business or sector Turismo

01/01/2015–Present Holiday house management Casa vacanza Diomede Via Diomede, 3 Mondello, Palermo (Italy) Family holiday Home Management (non-entrepreneurial activity) -Info and Bookings, Check-in/out, payment management.

01/11/2012–31/01/2015 Sales Agent Conqord Oil S.r.l. (gruppo: Kuwait Petroleum International lubrificants – Italy) -Area: Palermo and the Province -Distributive Channel: Extra-Network (workshops, wholesale, retail, industry) -Main Activities and Responsibilities: ▪ Promotion and sale of product lines "Oil ", "Non Oil " and "Marine " branded: Q8 oils and Roloil ▪ Customer Loyalty and Portfolio development ▪ Achieving sales target ▪ Customer Trust Monitoring, order taking and revenue management Care and visibility of the brand. Business or sector Petrolifero e non oil

15/07/2014–01/11/2014 Sales promoter AdMaiora Eventi, Catania (Italy) -Project: "100 Special Tecnho Nights ". Events organized in order to promote the sell-out of Artic techno. -Customer: Artic -Main Activities and Responsibilities: ▪ Positioning pop material and distributing brochures and gadgets ▪ Communication and incentive to purchase on-site promotions ▪ Post-event reporting Activities of qualitative and quantitative type ▪ Contact and coordinator of the team formed by two other people. Business or sector Marketing e comunicazione

01/05/2012–31/10/2012 Sales Agent CR Ricambi S.r.l., Palermo (Italy) – Area : Palermo and Province, part of Trapani and the Province – Target customers: workshops, wholesalers, retailers. – Main activities and responsibilities: ▪ Promotion and sale of auto and motorcycle parts. Main brands treated: Magneti Marelli, Bosch, Midac, Trw, Valeo, Sidat, Osram, Autoalarm. ▪ customer data management and order taking ▪ Customer portfolio management and new business development. Business or sector distribuzione all'ingrosso e al dettaglio di autoricambi elettrici e meccanici

01/09/2008–31/05/2009 Customer sales representative 4u servizi S.p.A., Palermo -Customer: Wind-Infostrada -Main Activities and Responsibilities: ▪ Contact potential customers and promote the services and promotions offered by the customer ▪ Stipulation of contracts concluded and insertion of customer data using company app. ▪ Achieving Target sales Business or sector Conctact service

EDUCATION AND TRAINING 2018 Web developer course Udamy HTML, CSS, JS, JQuery, JS/Ajax. 2018 Adobe suite Udamy Adobe suite: Photoshop, illustrator, Indesign, after effects. 01/09/2002–15/07/2008 Professional Istitute of commerce Istituito tecnico commerciale V. Pareto (Ragioniere e perito tecnico-programmatore), Palermo (Italy) Technician of business administration, reading computer science,law, economy and information technology 

PERSONAL SKILLS Mother tongue(s) Italian Foreign language(s) English B2 French A2

Other skills Hobbies, interests and other activities: -Informatics, photography, reading and personal growth. -Swimming, Soccer, Calistenics. Willingness to work on shifts including holidays and Sundays. Complete availability to travel in Italy and Abroad.