Gennaio 2013 – Ottobre 2018

Figura ricoperta Sales operation manager, business planner manager, project manager Datore di lavoro Luxottica Luogo Dublin, New york

Principali attività e responsabilità 

A bright, talented and ambitious business manager with 7 years of international experience with world leader companies. I am keen to pick out logical inconsistencies, exhibiting boundless energy and have the ability to perform a number or role simultaneously. This allow me to successfully improve efficiency and reduce time wasting in others, both as a manager and as individual contributor. My biggest strengths are the ability to spot the flaws that may exist in most situations and quickly see how to improve them as well as knowing intuitively what structure and organization is necessary to harness ideas and people to achieve long-range goals. These, in tandem with my ability to plan and keep both long and short-term objectives clearly in mind, have enabled me to become outstanding at establishing and implementing orderly procedures, rules and regulations as well as be one of the best initiator of new projects especially when allowed to plan ahead and launching those plans into action. I have a drive for tangible accomplishment and correctness with a leaning towards perfection. I live for the future by making every moment counts. 

EXPERIENCE

Sales Operations Manager, NORTH AMERICA AND CANADA – LUXOTTICA (NEW YORK, USA)
2017-05 – 2018-10
Managed a team of 8 sales operation coordinators responsible for sales forecasting, analytics, productivity, CRM Maintenance and all sales support functions ensuring the efficiency of the OTD (Order to Delivery) process for Department Store (in line and out of line), E-commerce and license businesses. Our mission was to deliver an exceptional level of service to internal and external customers while achieving business goals.

Developed and implemented new OTD management process leading to increase operational efficiency and service level by 11%
Cut OTD operational time by 20% and use it to effectively elevate team performances, focusing on both hard and soft skills
Worked closely with Sales Team Directors and Customers to drive business strategy while acting as a liaison/partner between them and all other internal functions
Provided functional supervision to warehouses (domestic and two overseas), transportation and compliance teams
Attended customer meetings promoting the connection between Luxottica and the Customers in all the function beside sales
BUSINESS PLANNING MANAGER, NORTH AMERICA AND CANADA

 – LUXOTTICA (NEW YORK, USA)
2015-10 – 2017-05
Successfully managed a business of more than $15M a month across 4 different business units, Department Store (in line and out of line), E-commerce and license businesses.
Reporting directly to Vice President of Sales, I acted as a point of contact and coordinated activities across: Executive team, Corporate Office, Sales Team, Brand Managers, Licensee, Supply Chain, Logistic (domestic and overseas), Transportation, Finance, Credit, Pricing, IT and Business Intelligence departments.

Defined, developed and implemented new business process and reports to increase sales forecast accuracy by 25%
Assisted prepare yearly budget and business strategy to drive business and meet objectives
Identified business problems and executed key business to deliver weekly and monthly target as well drive business to deliver budget
Collaborated coordinating cross-functional teams to provide tangible business improvement with focus on operations and customers satisfaction
Assisted redesigning sales operation structure to elevate the role and provide a more effective support to the revised business needs
BUSINESS DEVELOPMENT TEAM LEADER

 – LUXOTTICA (DUBLIN, IRELAND)

2014-01 – 2015-10
Cross and multi functional role for Wholesale Export market. Mainly acted as project manger and process optimization, also managed a team of 4 specialists.

B2B digital platform, myluxottica.com
Responsible to support corporate office on adapting the B2B platform for the wholesale business units as well as ensuring 95% tool adaption and usage within 1 year from roll out.

Managed 2 product data management specialists
Collaborative Forecasting tool
Teamed with corporate office to reduce forecast error by introducing a new demanding forecast process. Partnered with Regional commercial team on defining a tailored assortment for major customers to increase forecast accuracy and customers satisfaction.

Managed 1 business analyst specialist and 1 product specialist.
Instructional training
Volunteered to lead and supervise the creation of the instructional training covering all functions, cross and regional specific, present in the subsidiary. Goal was to produce a high quality content and user friendly training material to be used by the new local regional operational team to ensure business continuity after closing the Irish subsidiary.

ORDER PROCESSING TEAM LEADER

 – LUXOTTICA (DUBLIN, IRELAND)

2013-01 – 2013-12
Supervised an operating unit of 9 members responsible for order processing, after-sales management and customer service. Ensured all team activities are carried out in a timely and efficient manner meeting company quality standards.

Reorganized team structure to better support the growing business as well as delivering a more effective support to internal partners both in loco and remotely
Leading the team to reach weekly and monthly target by understanding each team member’s strengths and maximize them
Scheduled training for New Starters, including creating the appropriate training material and planning the buddy-up sessions
Dealt with different departments to resolve procedural and technical issues
Monthly 1to1s and quarterly performance reviews, including yearly discussions of Bonuses and Raises

MULTILINGUAL TECHNICAL SPECIALIST SUPPORT TEAM LEADER

 – GOOGLE – ARVATO (DUBLIN, IRELAND)

2012-01 – 2012-12
After 3 months working as technical support specialist, being the only one who successfully passed client’s exams as well as consistently delivering the required level of quality since the first week, I was promoted to team leader in the same team.

In my new role I was responsible to lead, manage and organize a team of 18+ German, French, Spanish and Italian CSRs providing multi-channel technical support for leading digital distribution platform (3 different products) on behalf of high profile client. While team focused on supporting external customers who faced difficulties using a product within the main digital distribution platform, I was in charge to support internal customers, such as client’s engineers and raising concerns regarding platform dysfunctions or potential bugs when needed.

Monthly KPIs review (product and market level) with top management and stakeholders
KPIs: CSat, Service level, Vendor efficiency
Deploy processes and solutions together with leadership group
Liaise with other stakeholders in business to ensure success and continuity of the business
Individual performance management
Provide 2nd level support to customers and team
Own/monitor escalation processLEARNING TUTOR

 – UNIVERSITY OF FERRARA, ITALY

2006-03 – 2011-03
Project set up by the University of Ferrara to help Engineer students find a learning method in accordance to their cognitive style. Specific training regularly held by experts like psychologists to enhance not only my soft skills but my planning and people management skills.

Responsible to provide monthly report and keep update all the relevant database and software.

EDUCATION
UNIVERSITY OF FERRARA, ITALY
2008-09 – 2011-10
MA in Civil Engineering – 106/110
UNIVERSITY OF FERRARA, ITALY
2005-09 – 2008-10
BA in Civil Engineering

SKILLS
Organisational qualities, resourceful and action-oriented 

, Solid experience within the luxury fashion and the consumer goods industries

, Ability to turn data into useful insights

, Strong business acumen with an ability to anticipate risks and identify contingency plans to minimize disruption to the business

, Self-starter and results driven with ability to work under pressure and in changing environments  

, Openness to change and confidence within both mature and non-mature environments

, System migration- SAP ERP

, Strong leadership skills to establish clear direction, drive conversation and influence

LANGUAGES
Italian

, English

Istruzione e Formazione

Data

Ottobre 2011

Titolo della qualifica rilasciata

Ing Civile

Istituto di istruzione o formazione

Unife

Luogo

Ferrara

Conoscenze linguistiche

Lingua

Italiano

Capacità di lettura/scrittura

Madrelingua

Capacità di espressione orale

Madrelingua

Conoscenze informatiche

Capacità e competenze informatiche

Excel

SAP

Jera

Draw.io

Google Analytics

SKILLS
Organisational qualities, resourceful and action-oriented 

, Solid experience within the luxury fashion and the consumer goods industries

, Ability to turn data into useful insights

, Strong business acumen with an ability to anticipate risks and identify contingency plans to minimize disruption to the business

, Self-starter and results driven with ability to work under pressure and in changing environments  

, Openness to change and confidence within both mature and non-mature environments

, System migration- SAP ERP

, Strong leadership skills to establish clear direction, drive conversation and influence