• Supporting first and second level IT: ITIL v3 best practices
• Installing – configuring – troubleshooting – solving problems
• system registry analyzing and editing – back-upping and restoring systems
• recovering 100% of Windows and Mac OS issues – Linux
• hardware troubleshooting – Trashware – mail client
• troubleshooting – Installation – patching – management
• and troubleshooting -user administration
• group policy management – account migration
• Operating system migration Roaming profile
• Office 365 Management – DNSWSUS – SCCM
• Domain Controllers – MS Active Directory management
• Network protocol Management – Proxy – Powershell scripting
• Batch scripting ITIL Service Now ticket management
• Cisco phones management and wireless Console – IT brokering
• Citrix Xenapp Antivirus server deployment console
• VmwareVsphere VManager Thin app
• Microsoft windows server 2008/2012
• Dell Kbox system – Linux Debian – Microsoft exchange
• accounts and mailbox administrations – Network services
• (WAN, LAN, WIFI) Firewall management – Web design and HTML knowledge
• graphic design – Dreamweaver – Coreldraw – lndesign – Photoshop Illustrator
• Audio/video technician (H323 Video conference systems)

Agosto 2015 – Oggi

IT specialist

Fidenza

Principali attività e responsabilità

Handle all IT queries, provide support to customers, Office 365 Administration, Exchange Administration

Marzo 2003 – Luglio 2015

It specialist

Università di bologna

Bologna

Principali attività e responsabilità

IT Specialist at the University of Bologna. Responsible for managing a wide network of computers, servers and other additional devices (+1000 assets). He uses to set up user accounts, permissions, oversee security of all systems, manage the anti-virus server,

Testing and managing all IT projects and services delivered to the village

Categorize and prioritize all incidents requests