PERSONAL STATEMENT

A professional with 10 years experience as IT administrator. Experience with extensive analytic and software experience of investigating and diagnosing network problem and also knowledge of IT operating systems, Especially Windows, Exchange and Citrix. Very good technical skills and the ability to develop and maintain close working relationships with other support and development teams.

WORK EXPERIENCE

 2008–Present  IT Administrator  Municipality of Vlora, Vlora (Albania)

▪     Updating and monitoring IT user accounts.

▪     Maintenance & management of the Critical Windows based Server Environment.

▪     Maintaining up to date Antivirus levels on all machines company wide.

▪     Managing and monitoring of backups in multiple locations.

▪     Providing maintenance support and break-fix solutions.

▪     Troubleshooting technical problems and implementing solutions.

▪     Supporting a multi-site IT infrastructure of at least 100 employees.

▪     Responsible for the fast and accurate troubleshooting of reported faults.

2006–Present

Freelancer IT Technician

Owner Part Time, Vlora (Albania)

▪     Setting up a new PC or desktop system and installing required hardware.

▪     Upgrading PC or desktop hardware.

▪     Diagnosing problems with computers.

▪     Repairing or replacing malfunctioning parts.

▪     Documenting and making reports on hardware installations, failures and upgrades.

▪     Sometimes working on PC and desktop developmental projects.

▪     Providing troubleshooting assistance in person or over the telephone to users.

▪     Conducting training for users, in some instances.

▪     Maintaining and servicing networks, printers, scanners and other computer peripherals, if required

▪     Recommending and installing software and troubleshooting problems.

11/2005–06/2012

Future Net ltd, Vlora

▪     Network administration (LAN, WAN, Cisco switch, router, CMTS)

▪     Implemented Network Core Security by increasing the Router and Firewall access lists.

▪     Proposed new network core redesign in order to have tighter security and PCI compliance.

▪     Planned and successfully implements Microsoft Threat Management in order to maximize bandwidth utilization and user internet browsing control.

▪     Successfully Implement online revenue management system PERFORM

▪     Implemented redundant Secondary Domain controller.

▪     Successfully managed LOCATEL IP interactive TV system. Redesign TV menu and implement in house TV channel for guest information such as out let details / recreational facilities Etc

▪     Implemented simplified login page for guest internet in both public area and as well as client

▪     Managed to have WIFI service at our Clients

▪     Increasing and installation for ADSL

▪     WIFI Project for clients l as per standard ( Cisco )

EDUCATION AND TRAINING

2012–2014

Faculty of Technical Sciences Msc Computer Sciences

"Ismail Qemali" University, Vlora (Albania)

2008–2011

Faculty of Business and Technologies Electronics- BA

Kristal University, Tirana (Albania)

2008

“Network Administrator”

Harry Fultz Institute Colege Community, Tirana (Albania)

PERSONAL SKILLS

Mother tongue(s)

Albanian

Other language(s)

UNDERSTANDING

SPEAKING

WRITING

Listening

Reading

Spoken interaction

Spoken production

Italian

C1

C1

C1

C1

C1

English

B2

B2

B1

B2

B1

Levels: A1/A2: Basic user – B1/B2: Independent user – C1/C2: Proficient user

Common European Framework of Reference for Languages

Communication skills

The ability to communicate effectively with superiors, colleagues, and staff

Strong motivational and influencing skills developed through close working relationship with own line manager, managing others and through training courses

Organisational / managerial skills

Very good technical skills, experience in project managements,

solution oriented,self motivated,able to work under stress and to maintain deadlines.

Able to work as part of a team, decision making, able to organize and coordinate in the workplace.

Computer skills

Full professional knowledge with:

Network Administration,

Network Security ,

Active directory system administration,

Windows server,

Windows,CCNA,security

IT management,telecommunications,

Microsoft operating systems