Work Experience

01/2008–09/2012 Camera operator, editor, director assistant, broadcasting technician
Teleregione, Campobasso (Italy)
Business or sector Television network

10/2012–01/2013 Production editor/System Administrator
Printerdisk,- Campobasso (Italy)
Business or sector Video production studio

02/2013-07/2015 System administrator/Back Office
3g Active, San Giuliano di Puglia (Italy)
Teleselling, customer caring
Business or sector Energy, services

10/2015-09/2016 System administrator/Back Office
Newcom group SRL – Campobasso (Italy)
Teleselling, customer caring
Business or sector Energy, services

03/2017-01/2019 IT Specialist – 1st level operator
IBM – CC Italy – District Brno-City
Manage / troubleshoot AIX, Linux and Windows Server environments for Italian customers.
Checking and troubleshooting databases, processes, services, applications and critical backup failures as 1st level administration.
Working with monitoring consoles like TEC, Netcool, TSM, etc. and ticketing tools like Maximo, Service Now, ISM, etc. for ease of
processing incidents regarding customers issues. Batch management when required. Manage main/critical issues in cooperation
with other teams. Member of ICTI group for IBM (responsible for IMT Italy).
Responsible for managing customer direct issues via mail (LOTUS Notes), chat (Sametime) and call, also managing requests from
SAM/SDM’s, line/on duty managers and members of ICTI group in English and Italian language
Business or sector IT

02/2019-06/2019 System administrator
Punto exe – Campobasso (Italy)
Accounting software developing
Business or sector Software developing

CERTIFICATIONS AND SKILLS

2019
VMware Certified Professional – Data Center Virtualization 2019
Implement, manage, and troubleshoot a vSphere V6.7 infrastructure, using best practices to provide a powerful,
flexible, and secure foundation for business agility that can accelerate the transformation to cloud computing.
Related skills: vSphere 6.7, ESXi, Esx Server, Hypervisor, Server Consolidation, Server Containment, Server
Virtualization, Storage, irtualization, vCenter Server, vCloud Air, Virtual Appliances, Virtualcenter, Virtual Computing,
Virtual Infrastructure, Virtual Machine, Virtual Server, VMserver, vSAN, vShpere Web Client, Development And Test.
Other related skills
Windows Server 2003/2012/2016 administration, Linux RHEL.

EDUCATION AND TRAINING
1994/1999 Secondary school diploma
Liceo socio-psico-pedagogico (Social Sciences)
Mother
Tongue: Italian
Other
languanges English
Listening Good, Reading Good, Spoken interaction Good, Spoken production Good, Writing Good
 

Communication skills: good communication skills gained through my experience on the job
 

Other skills
Hardware assembling and configuration
Network configuration
Web developer (php-mysql)