Service Delivery Manager at Billennium Sp. Z o.o. (B2B)

January 2018 – present

Responsibilities:

·         Take part in the policy formulation of the company, especially as it affects the area of service delivery

·         Acting as a single point of contact and point of escalations for client

·         Organize and head meetings with the service delivery team

·         Ensure that policies and plans formulated are in line with the organization’s goals

·         Assist in hiring and training the members of the service delivery team

·         Educate the members of the service delivery team on new policy plans and implication on service delivery

·         Assess the individual and collective performance of the team members

·         Recommend team members for reward, which could be praise, financial, or material incentive or promotion

·         Develop new strategies to maintain or improve on the quality of service delivery

 TIBCO Development Team Leader at Billennium Sp. z o.o. (B2B)

September 2015 – January 2018

Responsibilities:

·         Technical leadership of team containing seven TIBCO Developers (including offshore developers)

·         Providing guidance for team members from technical area

·         Developing new TIBCO interfaces based on solution architecture, as well as on functional specification

·         Supporting business clients through whole SDLC process (from technical advisor in functional specification preparation, through supporting client in testing activities, as to hypercare activities after production deployment)

·         Extensive knowledge in BusinessConnect plugin (EZComm, EDI and EDIFACT protocols), SAP and ADB BusinessWorks adapter.

 TIBCO Developer/Support at Billennium Sp. z o.o. (B2B)

September 2012 – September 2015

Responsibilities:

·         Providing 24/7 support for TIBCO Platform containing more than 1000 implemented interfaces.

·         Development of new interfaces based on clients functional specification

·         Proprietary issue tracking (Jira, HPSM)

·         Administration in the TIBCO platform using: Enterprise Message Service, TIBCO Administrator, Hawk Display

·         Application error analysis using TIBCO Designer and other technologies: for example (Oracle and MsSQL, Java, JMS, SOAP, XML)

 EDUCATION       Master of Science

                        The John Paul II Catholic University of Lublin, Lublin

                        Graduated 2014

SKILLS                TIBCO: Business Works 5.X, SAP and ADB Adapters, Business Connect (EDI,                      EDIFACT, SOAP and EZComm protocols)

AGILE/SCRUM: Certified Scrum Master

ITIL Foundation Certificate v3 in IT Service Management (GR750059472AJ)

Languages

English (Level B2)

Polish (Native or bilingual proficiency)