• Technology, Technical Skills and Testing/Managing Tools
• • HP-ALM, HP Quality Center, Rational Products, Test Trial, QA Complete, Test Compete, JIRA, Confluence, Clarity PPM, MS Test Manager, SharePoint, Team Foundation Server (TFS)
• • JAVA, .NET, UNIX, SQL, JDEdwards, PeopleSoft, Business Objects, Oracle, SAP, XML, SOAP, SOA
• • Cloud Computing, Virtualization Platforms, SEO, MetaSolv TBS/TMS, TIBCO, Reuters and Bloomberg (Trading Industry), Creating SharePoint Workflows, Visio, CaseWise, Khalix, Crystal Reports, MS Project, MS Office
• • Routers, Hubs, Switches, Androids, Windows, iPhone, iOS, SCRUM/Agile, EPICS, User Stories, Story Boards, WIKI, Google (Docs, Forms, and Sheets)

Agile/SCRUM Consultant Business Analyst Agile/SCRUM Consultant: Dubai, UAE May 2015 – March 2016 Achievements: • Consulted, trained and mentored various SAP teams to work effectively as team members and the roles of their peers by using Agile/SCRUM methodology and the demarcation between the key roles on the sales team and applied those to SCRUM roles (i.e. project owner, agile project manager (or scrum master) and technical lead, etc.). Aviation/Airline/Tourist Industry Test Delivery Manager Emirates Airline IT Group: Dubai, UAE January 2015 – May 2015 Achievements: • Managed Industry Service and ERP domain consisting of areas in Engineering, Human Resources, Finance, Internal Safety segments, Flight Reservations, Cabin Crew, Cabin Crew Apps (mobile) Cargo, Accounting and Enhancement to existing internal applications. • Prepared, mentored and trained National Trainees for ISTQB Foundation and Agile Certification (all trainees received their certification and passed their assessment) • Management of project resource estimation and timelines. • Created, developed and implemented new processes for quality assurance. • Led daily cross team defect management meetings with Project Management. • Monitored defect status and backlog • Escalated appropriate risk to upper management • Weekly meetings with stakeholders to discuss project status and submission of status reports for each project • Implemented weekly one-on-one with direct reports • Implemented HP-ALM for testing, requirements and defect management Platform/Team Size: • Oracle, JAVA, HTML, Cloud Computing, Virtualization Test Environments, Mobile Services • CAPEX and OPEX Projects: 150,113,392.00AED • Six (6) Test Controllers • Managed 30 testers (software engineers and senior software engineers) • Managed 4 National Graduate Trainees and 5 post graduate trainees Digital/Mobile Devices Technology Test Manager / Business Analyst: Digital and Mobile Project Chicago Tribune: Chicago, IL USA / Los Angeles, CA/ Boston, MA October 2013 – March 2014 Achievements: • Managed requirements and end-to end testing on mobile platforms. Project Description • Merger of two major publishing firms (LA Times and Boston Globe) offering readers a next-generation website with a richer digital experience featuring more multimedia content, endless scrolling and a mobile-first design. Stakeholders • Customers, Third Party Vendor, Development, Application Technical Lead, SMEs, Software Engineers, QA and QC Business Value • Increase digital advertising above the $4 million USD threshold from previous year in the Midwest market. • Drive more customers to manage multiple product subscriptions through one self-service portal, lowering call center and billing costs. • Maximize circulation by eliminating processing delays on subscription starts Contribution • Implemented linking Confluence and JIRA to update and maintain existing epics, user stories, test cases, defects and creating metrics for SDMs and BSGs. • Provided iOS and ANDROID, content management and cross-browsing expertise. • Reviewed all Epics and User Stories for clarity and conciseness and identified gaps. • Monitored Change Request and impact to testing and delivery dates for each SPRINT. • Created test data for API, third party vendor websites and embedded links to other content management pages within digital format for the Chicago Tribune, LA Times and Boston Globe • Created and implemented a Change Management Process • SEO, Social Media and Analytics, WIKI Project Manager / Business Analyst– New Navigational App for Mobile Phones NAVTEQ: Chicago, IL USA / Berlin Germany October 2004 – November 2005 Achievements: • Managed all phases of testing web-based navigational application; performed navigational testing and validation of key points in MapQuest • Created test accounts to validate the mapping data being received and published on MapQuest Insurance and Finance Test Manager / Business Analyst Zurich Insurance Company NA: Schaumburg, IL USA / Switzerland / Poland / Canada January 2013 – June 2013 Achievements: • Managed offshore test team in Poland and on shore test team • Conducted and managed defect triage • Performed UAT and SAP system integration and performance testing. Project Description • Update the existing reinsurance application with new features allowing clients to change their payment plans without having wait for contract renewal (monthly, quarterly, bi-annual and yearly) Stakeholders  Staff Users, Customers, Agents, Application Technical Leads, Third Party Insurance companies, SMEs, Software Engineer Business Value • Budget of roughly $750,000 USD with high impact to staff, agents that would allow Zurich clients the flexibility in managing their payments either monthly, quarterly, bi-annual, or annual and change the payments without having to wait until policy term is ready for renewal in order to change payment plan. Contribution  Provided Reinsurance expertise to test team members in Canada  Created performance metrics for each operating system by creating staff member’s tasks before and after implementation based upon browser and operating system.  SIT and UAT Test Manager / Business Analyst Zurich Insurance Company NA: Schaumburg, IL USA / Switzerland / Poland / Canada August 2006 – October 2007 Achievements: • Managed all phase of testing reinsurance integration with SAP.  Created SAP roadmap for LSI (Zurich’s internal application for policy and payments)  Created test plans  Defect management  Provide project status reports and QA metrics for PMO  Created defect management roadmap SCRUM Master: GPS and JDE Implementation Project Arthur J. Gallagher: Itasca, IL USA / UK / Australia August 2010 – February 2012 Achievements: • Managed all SPRINTS during UNIT, QA and UA testing and defects;  Conducted daily SCRUM meetings and generated project reports for management, development and internal quality assurance teams.  Created User Stories, Epics, Story Boards  Decomposition of larger epics into smaller user stories  Managed Product Back Log  Managed system integration testing of GPS and JDE.  Data mapped black and white box accounts for testing  Created SharePoint Workflows  Trained staff how to use GPS (accounting application developed in SharePoint (front-end) integration with JDE (backend)) for check disbursement  Created JDEdwards’ batch processing procedures for USD, British Pounds, and AUD  Created VAT (value added tax) documentation for the various types of VAT rates for the UK  Created white and black box test data for JDE and GPS to validate financial transactions entered into GPS were being calculated correctly in JD Edwards by creating mock currency (USD, AUD, GPB, EUR, JPY) to verify that the VAT taxes were correct  Created User GPS Procedural Guidelines Project Manager / Business Analyst: USPS (United States Postal Services) Smart Barcode Implementation Project Allstate Insurance Company: Buffalo Grove and Northbrook, IL USA July 2008 – September 2008 Achievements: • Managed Proof of Concept Testing between Pitney Bowes, Allstate and United States Postal Service to test the Federal mandate of “Smart Barcode” Policy. • Trained staff to read Smart Barcode to identify test data and location points Test Manager/Business Analyst/UAT: Web Portal Development Allstate Insurance Company Buffalo Grove and Northbrook, IL USA January 2002 – May 2002 Achievements:  Managed User Acceptance Testing on the new web portal for insurance for Homes, Apartments and Cars  Created verification algorithm based upon information entered though portal and results from TransUnion Credit Bureau  Security Testing Project Manager / Business Analyst: Wealth Management Willis of North America: Nashville, TN USA / Chicago, IL USA/ UK November 2005 – April 2006 Achievements:  Managed multiple concurrent projects both locally and internationally and created the necessary test data for bonds and sureties in the US and the United Kingdom.  Created Mercury Quality Center training materials and trained staff on automation testing. Supply Chain Management Project Coordinator: Supply Chain Management HAVI Global, Downers Grove, IL USA / UK / JAPAN August 2012 – December 2012 Achievements: • End-to-End Project Planning to Implementation and testing of Tableau Report Project Description  Implementation of Tableau Reports to streamline supply chain demand on line by trends, location of chain based upon promotional items and seasons. Business Value  Budget of roughly $1,000,000USD with high impact to suppliers, warehouse and managers nationally and internationally on distribution of products to restaurants during promotional events and weekly deliveries. Contribution  Previous McDonald’s consultant and familiar with their supply chain and demand process for local, national and international markets and warehouse and shipping  Managed overall quality assurance statistics – test execution, defect management and trends for each market segment.  Managed and reviewed Tableau Reports for testing EAS for client and burger chain vendors  Managed and built implementation plan for EAS – McDonald’s supply chain for their US, Europe and Asian Markets.  Executed the test plan across difference business processes and documented back out plans/cutover activities.  Updated and executed test plan across different business processes  Managed all phases of testing  Generated Tableau Server Reports Banking, Investment and Wealth Management Test Delivery Manager: LaSalle Bank Acquisition Bank of America: Chicago, IL USA / North Carolina March 2008 – July 2008 Achievements:  Converted existing checking, savings, ATM, deposits, real estate, domestic and international cash, commercial banking, wealth management, retail banking, commercial and personal lending to new bank platform after acquisition of LaSalle Bank for Teller Gaps Applications (ATM, debit cards, credit cards, mobile banking, prepaid gift cards) Project Description:  Bank of America acquired LaSalle National Bank making them the 2nd largest bank in the USA. LaSalle National Bank customer, residential and business accounts had to be converted to Bank of America platform without impacting businesses and customers. Stakeholders:  Customers, Business, Real Estate, Fannie Mae, Subsidiaries of La Salle National Bank, Development, and Relationship Managers Business Value • Total account size annual production for the combined banks average $7 billion USD a year in Illinois, or $70 billion over the course of the plan. In Michigan, the company averaged $2.5 billion USD a year. Platform/Team Size:  UNIX, JAVA, HTML, CSS, PeopleSoft, Oracle, Cobol, ATM, PC, Cellular Banking, Federal Reserve Guidelines  Managed 200 testers.  Managed 40 test leads (test leads from banks, interface touch points and applications feeding into Teller GAPS. KRAs: • 17,000 new commercial banking customers • 1.4 million retail customers • 400 additional banking centers • 1,500 ATMS • 256 new offices • Delivery accountability and managed all CIT and SIT testing of a multi-million-dollar project for the Teller GAPS initiative with scope of change spanning across multiple lines of business for both banks. Major Accomplishments: • Led application-level testing, resources and assign testing tasks, activities and deliverables for the application testing team’s (SIT, Performance, UAT, “Dress Rehearsal”, and Production Certification) • Managed TCoE (Testing Center of Excellence) • Six Sigma • Executive level reporting at project and program levels. • Responsible for enabling and enhancing the testing strategies as well as documenting testing tasks/activities of a project to include schedules, test planning, deployment activities and QA compliance • Facilitated downstream testing effort (UAT & SIT) for a release across multiple applications / teams • Established and facilitated communication across test teams • Responsible for full end-to-end testing view of the release • Confirm availability of resources (people, environments, data, etc.) • Communicated overall test schedule & detailed task list to all appropriate parties • Tracked status and completion of activities across teams for the release • Provided status reporting of full testing efforts (UAT & SIT) for downstream testing cycles • Facilitated defect management process • Provided support to Test Leads for test phases as required • Coordination with the environment team to create checking accounts, credit cards and debit/credit cards, MICR for testing. • Managed 1000 test scripts/cases in Mercury Quality Center • Managed 200 testers onshore and offshore. • Created preliminary framework, story boards and user stories for mobile device testing (checking, credit card, money transfers, etc.) • Led PEN (security) and T24 testing of Teller Gap platform (ATM, mobile, PC) • Performed credit and risk analysis Business Analyst: Trading Application Project Bank of America: Chicago, IL USA September 2000 – March 2001 Achievements: • Managed for the end-to-end testing of the Bank of America’s new in-house trading software in the definition of design, implementation and testing methodology and reporting for a web-based application that spanned throughout all branches of Bank of America. • Created mathematical formula to test BID/ASK prices, spreads, re-spreading and tainted monetary values. • Created mock currency to capture information being routed through Reuters and Bloomberg pipelines with the development team. Project Manager / Business Analyst: Wealth Management Investment Scorecard: Nashville, TN USA May 2005 – November 2005 Achievements:  Managed and conducted the testing of the Wealth Management application portfolio hierarchies for major financial investment firms for their clients.  Security and UAT  SCRUM methodology Business Analyst: New Commercial Account ATM Deposit Implementation BMO (Harris Bank): Chicago, IL USA March 2003 – June 2003 Achievements:  Managed and led JAD sessions and met with the users to discuss applications and dependencies between existing applications and Federal Reserve account receivables and payables and The Code of Federal Regulations (CFR)  Security Testing  TDA and DDA  Direct Deposits (testing of monies released into accounts from Federal Reserve based upon different account set ups)  Foreign Exchange Rates for global customers’ conversion into US accounts (debits and credits) Business / QA Analyst: Tax, Loan Payment Portal Washington Mutual: Vernon Hills, IL USA October 2002 – March 2003 Achievements:  Analysis of bank accounts for online mortgage and property tax payment portals for data mapping and managed the testing of the on-line web base application for bank customers and third party (County Tax Assessor)  Security Testing Credit and Financial Business Analyst: On Line Credit Portal Upgrade Trans Union: Chicago, IL USA July 2002 – August 2004 Achievements:  Created an algorithm to verify credit score to validate FICO score information between the credit bureaus  Managed system and security testing authentication of consumer’s  Validated information on Equifax and Experian Credit Reports  Conduced Security, Brower, PEN and UAT Telecommunications Release Manager: New Mobile Billing Implementation Project SPRINT (US Cellular): Bensenville, IL USA July 2009 – December 2009 Achievements:  Managed and created the release schedule and test execution cycle for the Enterprise Testing Management Group.  Created roadmap of IVR system (billing, minutes, data, payments, etc.)  Revised and updated documentation pertaining to system integration of BSS/OSS roadmap.  Created high-level test scenarios for IVR end to end testing. Business Analyst: LAN, Network, Billing, Mobile Applications AT&T: Hoffman Estates, IL USA / Illinois / Indiana / Michigan / Ohio / Wisconsin /Texas August 2001 – January 2002 Achievements: • Conducted integration, system and load testing of the billing application and provisioning (ordering) of telecom services in the Midwest and Southwest regions for AT&T and interfaces with third-party vendors. Technical Lead/Business Analyst – New Long Distance Billing Project (Ameritech/SBC): Hoffman Estates, IL USA / Illinois / Indiana / Michigan / Ohio / Wisconsin June 1995 – June 1997 Achievements:  Designed and developed a business/ corporate model of billing operations using CaseWise Modeling Tool and managed all testing phases which is still being used today for billing operations and enhancements.  Published “Business Process and Resource Guide – (AT&T Data Modeling) Legal Release Manager / Business Analyst: SharePoint Implementation Project Mayer Brown, Chicago, IL USA / San Francisco / UK / Hong Kong September 2008 – December 2008 Achievements:  Managed new legal intranet application that was developed using MS SharePoint.  Developed SharePoint views based upon location of the law firm, hierarchy of the firm  Created release schedule and deployment plan  Analyzed business and functional requirements to design test cases for Chicago, Japan, UK, and Hong Kong.  Developed change management procedures and strategies; conducted stakeholder analysis, impact assessment and devised appropriate plans.  Defined smoke testing process and procedures.  Developed and created defect tracking procedures;  Maintained project plan; created test strategy, test plan;  Decomposed functional requirements and technical design specifications to identity test requirements. Automotive Project Manager – Architecture and Integration: General Motors USA and Europe Capgemini: Chicago, IL USA, England, Ireland and Germany October 2007 – March 2008 Achievements:  Managed teams in USA, England, Ireland, Germany and created awareness of business process changes with the business and stakeholders as to how it would impact releasing software overseas in the EU Market.  Created Business Plans, Test Plans, Test Strategies, and Final Test Report  Managed Dealer Training (from various locations across the US and in Europe)  Extensive travel Utilities Business/System Analyst: Khalix 8th Dimensional Accounting Software Implementation Commonwealth Edison (Exelon): Chicago, IL July 2002 – December 2002 Achievements:  Conducted GAP analysis and identified those gaps prior to the implementation and conversion of the accounting data through G/L (PeopleSoft) to the Enterprise Warehouse into Khalix for the entire payment/billing application for Commonwealth Edison (ComEd) and Exelon customers. (check payment, credit card payments, debit bank payments) (City and State Government) Test Manager / Business Analyst: Independent Consulting Services to the City of Chicago Transportation/Rail Test Manager / Business Analyst: Transit Card Project Chicago Transit Authority (CTA): Chicago, IL USA October 2003 – November 2005 Achievements:  Managed the overall testing of the web-based on-line application and kiosk to purchase the new “CTA Transit Card”; further testing of the Navteq / MapQuest transit line stops for voice automation services of street locations.  Created mock customer accounts to test on line purchase; performed kiosk testing of reloading CTA transit card (mock credit card accounts, debit checking cards and created framework for future mobile devices)  Established CTA Transit Card Accounts for clients and their employees  Created preliminary business requirements for mobile application based upon experience with Navteq and MapQuest  Security and browser testing Housing QA Auditing Consultant Chicago Housing Authority (CHA): Chicago, IL USA June 2003 – September 2003 Achievements:  Assisted CIO to discuss auditing process, testing and development standards and prepared quality assurance checklists to assist with the information technology audit. • Published “How to Obtain CMM Level 2” – (Chicago Housing Authority)