• Local Systems Administrator – Help Desk
• segue e gestisce tutto HD per quanto riguarda gli strumenti elettronici

·         Nintendo Italia www.nintendo.it  

Japanese multinational gaming company with over forty years of presence in the market. 

Local Systems Administrator – Milan – From January 2011  

Looking after all aspects of user administration, local hardware and software maintenance, asset inventory, various project implementations as well as taking care of the business continuity plans. Also in charge of the videoconferencing and telephony (fixed and mobile) system as well as interacting with the Information Services department in the company's headquarters in Germany acting as their exclusive contact.

·         Assurant Solutions Italia www.assurantsolutions.it

American multinational insurance company with half a century of presence in the extended warranty and credit protection sectors.

IT and Operations support technician – Milan – From April 2008 to December 2010  Supplying continued IT assistance not only to all the employees in the office but also to our clients and suppliers regarding the use of the main software packages and interacting with the other IT departments within the company. In charge of the management and update of the Business Continuity Plan.

·         Stream Italia www.stream.com

American multinational company specialised in the management of outsourcing of the services offered by their clients.

Help Desk Technician for Fujitsu-Siemens Computers. – Cernusco s/n – From January 2007 – December 2007  Offering technical support inbound/outbound for the customers of the Business and Consumer lines of all FSC products.

Help Desk Technician for  Pirelli S.p.A. – Cernusco s/n – From July 2005 – December 2006

Offering technical support inbound/outbound for the employees and collaborators of the Pirelli Group in Italy, Spain and France as well as other international minor offices.

·         Swets Information Services www.swets.com

Dutch multinational company that supplies several information management services to customers from the academic, government and commercial sector.

Publisher Relations Manager – Milan – Feb 2002 to Mar 2005

In charge of the contacts with the suppliers of the information material that is re-sold to the customers.

Responsibilities: Quotations requests, negotiation of discounts and commissions, entry of claims in case of bad service, acting as a reference point for the company’s Account Executives. 

Account Executive – Milan – Aug 2000 to Feb 2002

In charge of the independent management of a portfolio of customers.

Responsibilities: Proposal of new services, opening, setting and maintenance of the customer account, entry of orders, claims and renewals and generally satisfying all the customer’s requests.

Assistant Manager – Oxford – Jan 1999 to Jul 2000

Assistance to the Manager of the Consolidation Service Department, this department handles all the logistics of the company.

Responsibilities: Organisation of the work rota for the employees and acting as a reference point for them, approve overtime and management of the temporary help.

• The Redesdeale Hotel

Restaurant-Public House-Hotel near Oxford, United Kingdom

Reception Officer – Jan to Dec 1998

• Acuster S.A.

Spanish company specialized in the manufacturing of piping for water and gas.

Personal Assistant to the General Director – Sept 1996 to Sept 1997

Academic Career: 

2000        English Degree, Oxford College for Further Education (Oxford, UK)

1998         Computer Science Technical Degree, C. U. Calassanç (Barcelona, Spain)

1995          Course of Administration  Escola Pia de Sarrià (Barcelona, Spain)

1991           General Basic Education – CP La Floresta (Barcelona, Spain)

Language Skills: 

                Italian – Full Professional Proficency

                English – Native Level

Spanish – Mother tongue

                Catalan – Mother tongue

                French – Good

Japanese – Basic

Computer Skills:

In-depth knowledge of all MS applications such as Office (including Office365), all Novell Applications including but not limited to ZenWorks and Console One; GroupWise, Lotus Notes and Outlook emailing clients; Novell Messenger and Lync instant messaging systems. Administrator of Salesforce and of Videoconferencing Systems Polycom. Use of IT ticketing tools like HP Service Desk and BCS Projektron. Administrator of Blackberry Enterprise Server.