• HTML and CSS2 C++ sql Matlab

Apr 2016–Present IT Administrator ISF Internationale Schule Frankfurt-Rhein-Main, Frankfurt (Germany) IT Administrator for a private international school educating from KG-G12 (850 students and 150 staff members) Responsible as administrator for IT tasks including: – Maintenance of computer network – Management and monitoring of Windows Server (2008 and 2012R2) – Maintenance of operational documentation – Active directory and group policies – First and second line support – Remote and on-site support – HW and SW troubleshooting – International White Board and Android Tablet troubleshooting- Hyper-V Virtual Machines

Jul 2015–Jan 2016 IS Business Analyst Serco Group at European Central Bank, Frankfurt am Main (Germany) Business Support Analyst for a customised application used by SSM banking Supervision at European Central Bank: – Functional Second line support – Service improvement analysis and proposals – Close collaboration with Development team and Central Operation Office at SSM – Factory and User acceptance testing with HP ALM

Nov 2014–Jun 2015 Change Management Team European Central Bank, Frankfurt am Main (Germany) Part of Change Management Team in the DG-Information Systems Governance and Business Relations at ECB. Responsible for: Planning and coordination of request for changes (RfC) Quality and risk assessment Creating and delivering scheduled changes report to management and senior managementProcess analysis to identify weaknesses and propose improvements

Sep 2013–Feb 2014 Data Center Environmental Monitoring Specialist SMS Engineering srl, Casalnuovo di Napoli (Italy) Project leading: Data Center proactive monitoring systems and enterprise solutions. Business cases and implementation phase for IDIR spa, an automotive company in Napoli Hardware and Software technical assistance Writing technical documents and revenues Pre-sales activities

Mar 2011–Jul 2014 Freelance trainer for primary/secondary school and university students Privates, Napoli (Italy) Subjects: Mathematical analysis, information technologies, programming for universitySubjects: HTML and CSS2, mathematics, English and Physics courses for privates

Sep 2008–Jul 2014 Hardware and Software technical support Privates, Napoli (Italy) Installing OS and formatting PC, removing malware, spyware and virus Hardware and software installation1st line support with remote control

Oct 2012–May 2013 Web Writer Banzai Spa Writing articles about several subjects: IT world, new technologies, pc's guides and tutorials, school's guides, bricolage, sport.

EDUCATION AND TRAINING

Sep 2006–May 2014 Bachelor Degree in Computer Engineering (DM 509) EQF level 6 Universita di Napoli Federico II, faculty of Engineering, Napoli (Italy) ▪ Computer Networks ▪ Multimedia Systems ▪ Software Engineering

Nov 2015–Nov 2015 ITIL v3 Foundation Certification for Service Management AXELOS, Darmstadt (Germany)

Madre lingua Italian

English C1

German A1

French A1

Organisational / managerial skills Extensive organizational and problem-solving skills Competencies in intercultural team work and working in global organizations Experiences in international project work Managing different slideshows and presentations Experiences in handling of multiple tasks / projects in a fast-paced environment

Competenze informatiche

good knowledge of C++ , Marval Pursuit and OpenText Livelink ▪ competent with most of Microsoft Office programs (Office, Excel, PowerPoint) ▪ competent with software and hardware's management ▪ basic knowledge of HTML, CSS, Matlab and SQL ▪ knowledge of Active Directory, Group Policy, DNS and DHCP ▪ working experience with HP ALM tool

Other skills * fascinated by challenges * team chemistry * great will to learn and self-motivated * strong inclination to teaching * Ongoing studies for CISCO CCNA Certification