Generali Italia s.p.a Graduate Internship May 2018 – present 4 mon CX Trends Research for innovation. Design Thinking Toolkit development for CX performance. Design Thinking and UX Design guidelines to human-centered processes and projects. Workshops support and organization. Costumer's Journey analysis plan focused on the gain/pain points and KPIs improving the service and decisional experience.

Freelance Sep 2016 – Feb 2018 1 yrs 5 mos Active organization for international students events. Graphic creation of flyers and social media material. Cronogram and activities planning.

D’Judith Cocina s.a.s May 2015 – Jul 2016 1 yrs 2 mos Oct 2017 – Jan 2018 4 mos Business Model ideation and implementation. Construction of the brand strategy and guidelines. Journey analysis for new lines development. New flavors testing and prototyping in local context. Labels and packaging printing. Fruit-wine line development.

EDUCATION Politecnico di Torino Master’s Degree Systemic Designer Sep 2015 – Feb 2018 2 yrs 5 mos

Industrial Design Pontificia Universidad Javeriana Bachelor’s Degree Jul 2011 – Jul 2015 4 yrs

Short-cycle tertiary Essex County College Oct 2010 – May 2011 7 mos

Primary and Secondary ASPAEN Gimnasio Iragua Feb 1999 – Jun 2010 11 yrs

LANGUAGES Spanish native German first steps English C1 C1 B2 writing: Italian

OTHER SKILLS Journey Map Usability testing Desk/Field Research HCD Methods Trend-driven innovation 

TECHNICAL SKILLS InDesign Illustrator Photoshop Medallia Morae Sketch Invision Microsoft Office Solid Works Blender