August 2017 until present, Delivery Manager, Vodafone Global Finance and processes area, delivering IFRS 15 related projects in multi-cultural environment ensuring required quality in data migration, requirements, stability, security, progress tracking, risk management, and roll-out activities.

May 2016 until July 2017, solution architect, Vodafone Germany Solution architect, Enterprise Transformation project in incentives management area for the Mobile, Fixed net and Cable areas of the operator. Lead on requirements engineer and refinement. Traceability on the application life cycle (requirements, design artifacts and testability). Development approach and methodologies; Business, functional and technological architecture. Callidus technology.

Feb 2014 to Feb 2016, Sales Operations, Ooredoo Myanmar Develop, track and improve business processes on direct and indirect channels. Team setup and training from scratch for the operator startup phase; Performance tracking and reporting driving distribution excellence; Partner onboarding and activation; Implementation and roll-out of Sales Tracking System; Requisites, definition, documentation, UAT and roll-out of Distribution Management System; Responsible for customer registration processes and system.

2009 to 2014, Independent contractor Business Development leading for a mobile development company (Whymob) focused on mobility strategy, transforming needs and opportunities into effective deals; Advisor on highavailability TV/Telecom business reaching thousands of access in prime time; Project management for Oramix, managing SQL to Oracle multi-project conversion.

2002 to 2009, Business development, Celfocus Head of business development, for the business unit of Compensation and Incentive business unit; Achieved remarkable percentage of wined projects for the company for this (new) business unit.

1992 to 2009, General management, co-owned IT company G.T.Informática Multiple areas covered within that period, technical management, operations officer, talent and investigation, major accounts. Analysis, development and delivery strategies.

Education 1993, Degree in Electronics and Telecommunications Instituto Superior de Engenharia de Lisboa, Portugal 2015 – 2017 Post graduation on Information and Enterprise Systems Instituto Superior Técnico, Portugal Languages Portuguese (native), English (advanced), Spanish (fluent), French (fluent) Publications Academia.edu, Zachman Enterprise Architecture simplified, https://goo.gl/q3B7t8 

Skill Profile Project management and delivery • Multiple project management assignments, either waterfall, agile or mix models; ability to hear stakeholders, communicate and negotiate; organized and able to multi-task; problem identifier and problem solver. Familiar to project management standards (PMBOK, PRINCE2), document quality, requirement engineering, user acceptance, and roll-out activities within business continuity. Strong technology, database and data migration foundations; vendor relations and outsourcing management. • Sample project management assignments were Vivo Telefonica Brasil in a cross function multi-cultural team; Sales Tracking System for Ooredoo Myanmar, including roll-out to 1k users and subsequent operation achieving 5mi transactions and six 9’s availability in one year; m-health initiative with Vodafone PT Foundation, from project charter to transition, in a multi-vendor joint venture. IFRS15 related projects in multicultural environment. Business analysis • Analytical skills and critical thinking, data and process model capability, familiar with regular documentation as market or product requirements, impact analysis, use cases, stakeholder analysis, business case, risk assessment; usability and visual prototyping capability; Data analysis and statistics; IT technical background. • Executed innumerous cases of analysis resulting in successful projects for telecommunications, finance, health and mass market web/mobile products. Planning and execution • Innumerous project management and rollout activities, frequently in a multi-cultural cross-function environment (finance, revenue assurance, partner onboarding, BI and reporting) • Mass distribution, measure, balance and optimization in a clear plan-do-check-act approach, for Ooredoo Myanmar. • Mass market business with strong online presence for La-Vida-es-Bella Spain (Retail) addressing multi-vendor integration for voucher activation in a highly customer-centric organization • Capabilities resulting from experience include ability to focus, communicate vision and goals, create systems and processes, select and coach teams, monitor and track, recognize good and bad performances. Service delivery and quality assurance • Monitor and supervise overall timely and costs of delivery for Instituto Português do Sangue e Transplantação (blood donation and transplants); • Multiple roll-out projects, some with thousands of users, requiring tracking, monitoring and reporting on delivery and usage. OSS/BSS experience. • Aptitude to define internal performance and quality control, setting customer service standards; Logical and systematic approach to problems; Sustained compromise; Record, analyze and distribute statistical information; working with operating staff to establish procedures, standards and systems; Drive change and improvement in performance/quality Business processes • Definition and documentation of Ooredoo Myanmar business processes and SOP for Sales and Distribution unit following e-Tom structure; Systems adherence and process optimization for Vodafone Romenia on dealer management, performance and achievement; • Skills resulting from past experience are: Process modeling, design and improvement; Communication and organizational change; Change management; User experience and customer experience; Information systems solutions and architecture. Business development • Sales processes, pre-sales materials and preparation, innumerous RFPs on the Telco area addressing performance, compensation and reward, for Celfocus. Successful assignments in multiple Vodafone Opcos, MTN Nigeria, OTA Argel; Drove relation and delivery threads, left a visible portfolio of closed assignments with a strong success rate. Achieved multiple win-win relations with customers while managing G.T.Informática, covering new businesses response (promotion, processes, resources, budget control, planning, staffing). • While Chief Operational Officer for Whymob, mobile development startup, defined the strategy path and successfully executed the basic company missions that allowed the ramp off. Financial planning, staffing, execution, stakeholder reporting. • Some abilities are connection to end-users, consultants, partners and potential partners; Competitive analysis, value chain, business model canvas, business case and competitive forces analysis. Finance skills • Sale of a complete line of business addressing Telco Area to a competitor, involving all financial demonstrations associated, ROI demonstrations and company protection contracts (owned company to Celfocus); • Feasibility studies on commission projects (Callidus based) for OTA Argel, Vodafone New Zealand, MTN Nigeria (all telco) • IFRS 15 related projects for Vodafone Global • Related competencies while managing co-owned IT company and validating financial demonstrations; Financial planning and strategy; Communication skills; Analytical and logical approach to problem solving, with initiative. Performance, Compensation, Callidus • Involved in multiple Enterprise Incentive Management and Sales Performance projects, based on Callidus Truecomp (Vodafone Portugal, Vodafone Romenia, Vivo Telefonica Brazil, Safaricom, Banamex Mexico). Executed all kind of tasks in a Callidus commission calculation project, such as analysis, design, rule writing, reporting, integration, data migration, parallel run, user acceptance, audit, results and reference data approval workflows, quality assurance and roll-out. • Trained and built the Celfocus team (joint venture Vodafone PT + Novabase) for compensation. Leadership • Complete setup of team and processes on Sales Operations for the Ooredoo Myanmar startup operator, achieving a competent business support team managing direct/indirect processes, performance and sales tracking, compensation model, actionable reports driving excellence. Knowledge sharing and coaching; planning, execution and monitoring; Delegating and delivering. • Chief Operations Officer in a co-owned Portuguese company in IT area, serving Telco operators (Vodafone Portugal, Refer Telecom, Netvoice Telecom) for billing systems, interconnect, commissions and incentives. Achieved team strength, knowledge development and retention, established long relations with customers and partners. • Lead for multiple teams for Celfocus, a Vodafone PT and Novabase joint venture. Successful projects were result of aligned and motivated teams, while multicultural and cross functional skilled. Instances occurred in Vodafone Portugal, Vodafone Romenia, Vodafone New Zealand, Telefonica Vivo Brasil