• ASP.NET, C#, AJAX, VB.NET, SQL, Visual Basic 6, Level Software Engineering

2016 – Current: Agic Technology Position: CRM Project Manager I am currently working as project (with responsibilities on time, budget and scope) and people (performance and career management) manager in Northern Italy area for an Italian company whose the headquarter is located in Rome. I also work as Business Developer managing CRM publics and private tenders, RFI and RFP deliverables, as technical solution specialist during CRM and Dynamics 365 pre-sales meetings mainly in Northern Italy. Among the major projects I am following, there is an international one which involves countries in APAC, EMEA and LATAM-NAFTA. I also conduct several trainings in different languages related to projects and functional/technical topics for internal resources. Finally, I am coordinating and delegating activities to a technical team based in Albania.

2015 – 2016: Kantar Retail Xtel Position: Senior Functional Analyst I worked as senior functional analyst in Trade marketing industry mainly on TPM (Trade Promotion Management), but also in Trade Agreement processes. In this role my main responsibilities were: 1. Functional Analysis definition (requirement collection and leading solutions for their coverage) 2. Gap fit analysis for existing projects (new clusters) 3. Deliverable Management (Meeting Minutes, Blue Print, Functional Analysis) 4. Resource management (technical and functional activities with agile approach) 5. Customer management (Application Management, Customer Care and CRs evaluation) 6. Coordination of a technical team in Romania All activities are in English language and the job was mostly based out of Italy (especially UK). In this job, I used to travel in the 100% of time.

2014 – 2015: Spindox Srl Position: Functional Analyst I worked as CRM Business Analyst for one of the biggest MS Dynamics CRM 2013 implementation of the year. I worked in the Governance team of a large Italian insurance company in Turin area (Italy). I was involved in the following activities: 1. Requirements collection and declination into a functional analysis 2. Coordination of various teams (internal departments and system integrators), organization of meetings among stakeholders 3. Production of meeting reports and assignment/progress control of tasks for each project team 4. Coordination of the activities and guidelines on Dynamics CRM 2013 for the thirty-part system integrator, in order to cover the customer’s requirements (including testing) 5. Management of project deliverables and knowledge management in SharePoint (with ownership of ratings and contents). It includes the collection of materials from each line and sometimes the main production of project deliverables (e.g. Functional Blue Print, Integration Diagram, Application Map, Architecture Diagram, Meeting Minutes, etc.) 6. Project Management for some small parts of the project (Integration with the master data provided by the banking side) Finally, over this year I improved some important relational and managerial skills.

2013 – 2014: Artis Consulting Srl Position: XRM Senior Analyst and Developer In this company, I worked as all-around technical, functional and business developer of MS Dynamics CRM 2011 and 2013 finance verticals. I was involved in the following activities: 1. Management of technical pre-sales MS Dynamics CRM opportunities by preparing DEMO, Proof of concepts, RFI and RFP answers 2. Project Management, reporting directly to the CEO of the company with the ownership over the gap analysis developement, project estimation and CRM projects in all their phases, by using the MS “Sure Step” Approach 3. Management of data collection for prospects and in discovery phase (opportunities) and solutions design for the evolutions of the already won projects 4. Preparation of documentation, including user guides, functional and technical analysis (specifications for customers and development team) 5. Development and customization of Dynamics CRM 2011 and 2013 and some of their assets 2012: Sodexo Motivation Solutions SPA Position: CRM & BI Team Leader I worked in this company as a CRM and Business Intelligence Team Leader. I was involved in the following activities: 1. Management of a CRM team composed by 5 persons including 2 consultants (functional and technical), 2 internal employees and 1 internship 2. Management of business requirements and functional analysis, by planning solutions to support new projects 3. Management of CRM & BI Application Maintenance area 4. Management of budget and suppliers for new projects 5. Evaluation of CV and technical interviews of candidates for CRM & BI area 6. Management of the CRM training course for new interns and salespersons 7. Involvement in work-in progress meetings with leaders and business representatives 8. Management of knowledge, documentation, source files and meeting reports for CRM & BI area

2011 – 2012: Avanade SPA Position: Senior Analyst I worked in this company as “Technical Business Developer” for the Business Unit “Microsoft CRM Dynamics”. I was involved in the following activities: 1. Estimation and Gap Analysis RFP’s, RFI’s, workshops and proof of concepts during the PreSales phase for Avanade and Accenture major CRM projects and customers. 2. Discovery, Analysis, Development, Test, Support over the UAT, Release and training to end users for the major CRM projects. 3. Organization of CRM Dynamics DEMO (even on mobile devices) and presentations on support of Avanade’s CRM Solutions Sales Force. 4. Technical consultancy during some software selections for Avanade and Accenture customers. During this experience which involved me in Avanade major projects, I have gained strong technical skills about some products integrated with CRM Dynamics like BizTalk, SharePoint, Outlook, Lynch Services (Ex OCS), Dynamics Nav and AX. In addition, I have learnt important skills about the following assets related to Microsoft CRM Dynamics: 1. ClickDimensions (CRM asset for Marketing Automation) 2. CCA Framework (Custom Care Accelerator now called USD) 3. Resco Mobile CRM/Woodford (CRM Solution for mobile devices)

2008-2011: Cap Gemini Spa Position: Analyst Consultant It is important to mention the GIRM Project (GI Group Relationship Management) which consisted of constructing a CRM application (Customer Relationship Management) able to cover the GI information systems on a worldwide level. My position in this project was Analyst and Developer: I contributed to both phases of the project: CRM Analytical and Operational implementation. The development platform used by the client was Microsoft CRM Dynamics 4.0. The project involved many countries (multi-organizational level) and I was responsible of the development/ implementation of all the configuration and customizations. I performed many customizations developed in a “XRM” way, that becomes product features in the next release of the MS product (ex. Filtered Lookups, Dialogs, Subgrids, etc.). Active participation as Developer for another important Cap Gemini’s project, involving a convergence plan of the application architecture, for a big Italian Insurance company. My participation in the project was divided into four main parts: 1. Participation during the pre-sales phase (first visits) with some contributions into the technical offer 2. Analysis, development and implementation of SIAF (Survey Integrated Architecture Framework) application for the requirements collection basing on Cap Gemini’s IAF model 3. Application management and lifecycle of SIAF during the project phase SIAF became a Cap Gemini’s strategic asset tool and it was used for the requirement collection of many others Cap Gemini’s big projects.

2007-2008: BNP Paribas Security Services Position: Junior Developer / Tester In this context, I worked as analyst, developer and help desk (application maintenance) for the following BNP internal softwares: 1. Development and application management of PASS application (management of Bonds) 2. Development, application management and technological renewal of the SoEasy application (management of stock options)

2006-2007: Eurizon Vita – Universo Servizi SPA Position: Junior Developer I worked in an insurance unit, assimilating business notions about the services offered by the company for general life insurance policies (contracting party, beneficiary party, the insured, receipts, liquidation, mortgage, interests, etc). I had the role of Microsoft Developer in many technologies, in particular I cite the following: 1. Reporting Services: creation of client reporting (policy confirmation, reimbursement, liquidations, etc) 2. Development of certain functions within the migration of business project from Visual Basic 6 to VB.NET/C# 3. Creation of data migration tools within Development, Testing and Production. 4. Making of stored procedures in TSQL 2005-2006: Asystel SPA Position: SW / HW Technician 6 months internship + a project in Recruitment for Asystel Spa. The main activities were: 1. Help Desk – first and second level 2. HW Repairs (Replacing HD, Ram, Monitors, CD / DVD and various assemblies) 3. HW and SW Installation (installation UMTS cards, SO, Drivers, Software company in general, etc.). 4. Creation of internal and external interactive manuals using Flash MX platform, Visual Studio 6 and Microsoft Power Point 5. Software Development VB6 of two programs: the phone book for quick delivery of contact details and business software containing a list of modem errors and their solutions

EDUCATION: – Technical diploma as computer technology expert (2005) – Bachelor degree of computer science at Bicocca University in Milan (2008) – Many continuing education courses as: o Microsoft ASP.NET/C# and NET Framework 2.0 at Paribas Security Services in Milan o “Way of working “, “The protection of personal data”, “the system of knowledge management”, “Software engineering Base”;“technics and values of PM base level”; “CRM Dynamics 4”, “ UML base level” at Cap Gemini spa ; o Project management “Communications and motivations techniques” at Sodexo – Many Certifications as: o I level Software Engineering Diploma in Cap Gemini Spa in 2009 o MB2-718 Dynamics 365 for Customer Service; MB2-716 Dynamics 365 Customization and Configuration; MB2-715 Microsoft Dynamics 365 customer engagement Online Deployment; MB2-700 Microsoft Dynamics CRM 2013 Applications; MB2-876 Extending Microsoft Dynamics CRM 2011; MB2-866 Microsoft Dynamics CRM 2011 Customization and Configuration; MB2-867 Microsoft Dynamics CRM 2011 Installation and Deployment; MB2-868 Microsoft Dynamics CRM 2011 Applications; o People & Project Management Diploma with COMAU Shanghai in 2017 AWARDS: Winner of the Avanade Italian Innovation Context 2011ed. with a business plan based on “Innovates services on touch technology”. LANGUAGES: o Portuguese: mother tongue o Italian: mother tongue o English: fluent o Spanish: fluent

PERSONAL SKILLS: o Ability to work well under stress o Team working and building o Resilient o Structured and detail oriented person – but never loses the sight of the big picture

TECHNICAL SKILLS: o Technologies:  Console, Web and WPF .NET Framework applications o Database Administration SQL Server and Oracle o Microsoft BI, PowerPivot, SSIS and SSRS o Click Dimensions and Resco mobile CRM applications o Web services and custom application integration o Languages:  SDK Framework  Asp.Net / C# / VB.Net / Java / Visual Basic o Javascript / Ajax / Jquery o HTML / XML / CSS  T-SQL / PL-SQL o Softwares:  Ms Dynamics CRM 4.0 – 2011 – 2013 – 2016 – Dynamics 365  SQL Server 2000 – 2005 – 2008 – 2012 (all its SSRS versions) o Visual Studio 2003 – 2005 – 2008 – 2010 – 2013 o Visual Studio 6 o TFS / Source Safe o MS Office / Project / Visio