03/2018-04/2018:

SAP Support Service Transition Managerfor Tata C.S., Milan – Italy

·    Contributed on analysing AS IS of the SAP Support Service and designing to be and improvement plan in an multi-systems scenario (2 ECC6, 1 Hana, CRM, and BI) serving 3 Companies having plants across 21 countries

·    Prepared Service Transition&Knowledge Transfer Plan and presented to the C-level Representatives of the Client as part of a commercial offer for a SAP Support Service tender

05/2012-12/2017:

Lead ERP Applications (AMS) forShell & NCOC – Kashagan Project, Kazakhstan

·    Led/trained internal teams and coordinated external teams (~70 people) providing Support&Delivery E2E24/7 Service (AMS) to Eni, Shell, Total SAP Systems (~7kUsers) on MM WM LE PM QM FI CO PS JVA HR BO Basis

·    Mission main points were: provide ERP E2E Support, implement ERP programme, train on the job SAP Teams

·    Performed Team building, coaching, and appraising; on boarding interviews; talents developing and retention

·    Defined, maintained, and implemented the Service Support Model, Governance, and Strategy. Designed the SAP Change Management process. Led the yearly SAP DR of the 3 SAP systems of the Venture

·    KPI, SLA and OLA negotiation, monitoring, and meeting. Conducted periodical surveys on Business satisfaction.

·    Held ERP budget and contracts, led operational run&maintain and continuous improvement. Managed business change of ~150 SAP major enhancements. Number of received User Ticket reduced by 30%/year

·    Defined and implemented ERP Programme. Upgraded SAP from 4.7×200 to ECC6. Separated Venture Operator SAP from the Agent SAP. Detached the Venture SAP from Shell Global SAP. Merged the 3 SAPs of the Venture

·    Provided leadership, guidance and assistance to Team Leads &Project Mangers. ERP top point of escalation in case of complexity, difficulty, or criticality engaging Business Managers at the proper level. Co-chairing the IT CAB

·    Managed contracts, interacted with, provided directives to, evaluated performance of internal teams and external Suppliers (mainly Eni SAP CoE, Shell SAP CoE, Accenture, Terralink, DXC, T-System, Algoritmi, Wipro)

·    Proposed, estimated RoI, and  implemented several Business Processes improvement project  initiatives

·    Played the role of SAP Design Authority. Overseen all aspects of SAP configuration, maintenance, integration, documentation, knowledge management. Reviewed, supervised, and approved any change in the SAP System

·    Performed Demand, Change, Transition, and Risk Management. Defined priorities and assured overall Quality

·    Sap lead in the project for merging the 3 SAPs of the Venture in 1 SAP integrating business processes

·    Lead SAP SME in the project of SAP Upgrade from 4.7 to ECC6. Coordinated post-go live hypercare

·    PM in the implementation of the ProCon Application. Led the RLM functionality activation in SAP

·    Led improvement project initiatives such as Optimization of Plant Maintenance and Material Procurement and Shipping processes; Manual Expense Claim, Master Data Governance process; Venture Assets consolidation

06/2007-04/2012:

SAP/ERP Leadfor Eni Agip KCO – Kashagan Project, Kazakhstan

·    Led, coached, trained internal teams and coordinated external teams providing Support&Delivery E2E24/7 Service (~5kUsers) to 2 SAP Systems on SAP MM WM LE PM QM FI CO PS JVA HR BO Basis

·    Provided second level support on SAP ECC6 MM, WM, LE, PM, HR (travel, timesheet, hiring process) business processes analysis, preparing Functional Specifications, validating effort estimation from L3

·    Led requirement gathering, business processes mapping into SAP. Prepared Functional Specifications documents,  Assisted business in the UAT, data migration onto SAP via LSMWand post go live support

·    Performed bug fixing, root cause analysis, workaround identification for complex issues in all SAP Areas

·    Played the role of ERP top point of escalation in case of complexity, difficulty, or criticality.

·    Focal point for interacting with ENI CoE. L3 Supplier managing, controlling and evaluating performances

·    Defined, negotiated, maintained and monitored Service KPI, SLA, OLA, Standards, Metrics, and Procedures

·    Overseen all aspects of SAP configuration, maintenance, integration, documentation, knowledge management

·    Implemented Contract Novation, Contract Close Out, and Funds Transfer functionalities, Plant Maintenance interim solution, Budget&Contracts Monitoring (MCR). Coordinated segregation of NCOC BV and AKCO SAPs

·    Interfaced SAP with the company Vendor Qualification System, PoB System, RFID, SIGEP, and Primavera

·    Implemented tool for creating automatically SE from Contractor’s timesheet and tracking Costs per Employee

·    Controlled and reported Service and Projects. Ensured corrective actions were taken when necessary

·    Worked closely relations with Stakeholders. Ran Service meetings with BPOs. Interacted with Auditors

·    Received zero audit finding since 2008 on ERP&Support Service processes (audited 2 times/year by 2 Big Four)

4/2006-6/2007:

SAP MM and LE Architect for Eni Agip KCO – Milan, Italy

·    SAP MM, LE Architect and Abap Factory Coordinator (9 people) the SAP E2E implementation Project

·    Designed and implemented custom functionalities for Procurement Outlook, Pre-award Contract management, Local Content management and reporting to RoK Authorities. Contract amendments management

·    Supervised SAP Procurement WF implementation. Coordinated the Legacy Data migration onto SAP

·    Ran functional analysis, gap&fit, configuration, writing FS, testing, UAT, go-live, post go-live hypercare on site

10/2001-3/2006:

SAP Logistics Support&Delivery Lead for Eni Snam Rete Gas – Milan, Italy

·    Started as project manager of the Master Data Migration project (3 months), and then became Lead Architect of MM, PM, LE, WM, and QM in the SAP R/3 implementation project and Coordinator of the Abapers of the project

·    After project delivered, led a team (6 people) providing Support and Delivery Service (including Demand and Change Management) of a SAP R/3 solution in the modules MM, LE, QM (~2k SAP users)

·    Delivered ~200 SAP major enhancements. Interfaced SAP with an automated warehouse system and RFID

·    Initially receiving ~600 ticket/month in 2002, reduced to ~30/month in 2006 through continuous improvement

·    Project Manager and SME in 4 SAP evolution projects: Pipeline Construction Life Cycle management, Pipes Delivery management, Spare Parts management, MRP customized logic, and SAP WM implementation

·    SAP MM, LE, WM, PM and QM Team Lead in the SAP upgrade from SAP 4.0 to 4.7×200

11/1997-9/2001:

SAP MM Architect and Team lead at SIDI SpA – Padova, Italy

·    Started as Abaper (6 months), and then became Advisor (6 months) and Team Lead in SAP MM WM PM

·    Successfully Completed 5 E2E SAP R/3 implementations and 2 roll out (~70% working remotely) in the following firms within the Manufacturing/Utilityindustry: Ambach, Ascopiave, Elba, Fiamm, Mta, Parmareggio,and Simac

·    Responsible for migration of Master Data from legacy systems onto SAP

·    Interfaced SAP with 2 automated warehouses systems, 2 barcode readers, and 1 pen PC

·    Faced several different Business Organization Models. Managed Vendor Planning, Subcontracting, Product Configuration, BOM, Batch, Deliveries, Material Lifecycle and Master Data Management

·    Acquired deep knowledge in MMand interactions with other modules. Gained ample experience in analysis, gap&fit, and excellent ability on fitting compound Business Processes into SAP Standard

OTHER INFORMATION

EDUCATION

MASTER’S DEGREEIN ELECTRONIC ENGINEERING – Padova, Italy

CERTIFICATIONS

ITIL V3 foundations Certified

LANGUAGE Italian: native; English:fluen