Acision Service Delivery Team Manager, 2008-Present

LogicaCMG Solution Architect, 2006-2008

LogicaCMG Solution Integrator, 2003-2006

Comverse Service Manager, 2000-2003 C

omverse Field Engineer, Team Leader, 1997-2000

Service Delivery Team Manager Main Responsibilities: Ownership of 20 Customers in EMEA and Russia; directing the definition and maintenance of the support contracts. Ensuring quality support and SLA/KPI adherence, leading emergency escalations; communicating with internal and external C-Levels. Preparing materials and conducting face to face Operational Review Meetings as per contract; monthly and/or quarterly. Owing the relationship with 3rd Parties and Channels, negotiations, purchasing, and invoice approvals, procurement activities and quality control. Responsible for financial activities; cost control, revenue assurance. Creating commercial offers and strategies for support, services, design, and deployment of Professional and Managed Services. Management, mentoring, and setting training strategies of Professional and Managed Services Teams. Lead regional EOY and Special Event activities and monitoring by early identification; allowing for proper resourcing and timely P.O.s. Key Accomplishments:  Revenue increase through identification of upsell opportunities using product knowledge and understanding customer requirements  Cost savings up to 20% per account, increasing company profits  Fault and incident density reduction up to 80% by utilizing technical expertise and establishing excellent working relationships  Revenue management of over 20 MLN USD annually  Successful retention of ALL assigned accounts by deep knowledge of the customers’ needs  Meeting the invoicing deadlines of services through years for all the assigned accounts  Maintained Zero liability claims through years  Year on year exceeds individual performance objectives  Escalation prevention to Executive Management Previous Activity Highlights:  Solution Architect: Solution Design, Development and Integration of SIP and WV based mobile IM messaging solution for Telecom Italia into the multi-vendor customer IMS infrastructure. Service Design, Development and Integration of SIP based VoIP solution for Telecom Italia. Service Design, Development and Integration of IP based legal intercept solution for Telecom Italia  Solution Engineer: Deployment and support of multiVAS solutions in number of EMEA customers

Education and Certification ITILv3 foundation certified UNIVERSITY of Haifa, BS in Computer Science, 1994

Languages English – Fluent Italian – Fluent Russian – Mother Tongue Hebrew – Fluent