• CRM Salesforce.com e MS SharePoint: knowledge advisor, administrator, customization/sviluppo.

June 2016 – Current  ITC Business Partner, Atlas Copco BLM; Manufacturing, Milan

Projects: SharePoint and process workflow migration from Lotus Notes: Currently developing “Expenses Reimbursement” process with SAP integration (SharePoint+Nintex+Access).

BI (Qlik) and SAP KPI reporting integration. IT infrastructure: “new Lean assembly line Virtualization” with Citrix-Vmware technologies, Cisco network switching replacement and design.

Feb 2016 – Jun 2016 IT Manager & Digital Trasformation Lead, Italchimici S.p.A. Pharma Startup, Milan

Projects: ERP (JDE) migration, CRM & mobile implementation, Office365 & SharePoint, BI (Qlik), Servers, LAN/WAN and security, Unified communications

Feb 2015 – Feb 2016     Senior CRM – Cloud Implementation Consultant (salesforce.com), at Intesa Sanpaolo, Corporate & Investment Banking

Ten Tecnologie & Networking (a saleforce.com partner), Milan

Support clients, through various project assignments, in optimizing commercial operations across Marketing, Sales and Service, enabled by the Salesforce.com platform.

Preparation and facilitation of business and process design workshops
Translation of business processes and requirements into technical solutions
Configuration/Customization on the Salesforce.com platform
Coordination and execution of Testing activities
Preparation and delivery of Trainings
Coordination and execution of Support activities

07/01 – 30/12/14 Business Process Analyst (9 years) – IT Specialist and PM Lead (4 years), Syngenta S.p.A; Pharma Global agribusiness corporation, Milan                                               

Working in the IS function team to support the Company in the execution of business process management and improvement. Supplementary to this role are the tasks of auditing and analyzing processes for continuous improvement.

Functional expert in the company’s informative applications and point of contact between the business unit and IS Application Development Specialist
Analyze procedures, processes and team oriented tasks to reduce redundancy, build efficiency, and ultimately increase productivity of staff.
Plan and implement local and international projects, specifically aimed at business processes optimization, managing internal resources and/or external consultants
Resolve technical and/or process issues, providing the right solutions and fine tuning
Simulate and test process improvements where appropriate
System administration and HP Service Manager by means of interaction with Headquarters (servers, applications, DBs, security, network).

Tasks: CRM/campaigns budgeting management/Marketing automation built with Salesforce.com platform admin and customization. As self-taught on personal SFDC sandbox, I’m having practice with APEX and Force.com
Optimize process for Sales and Marketing teams and extract business insight from data mining
Sales order entry web application with SAP-ERP interface import/export data integrity
Customer Service interaction for master data-order-invoice (Account Payable) data flow
Salesforce.com services administration/knowledge advising report and process building
Intranet, Internet web site and MS Sharepoint Services administration/knowledge advising – InfoPath form workflow/application
Advanced level literate, administration and development of SQL/Access/Excel (robust DB, query, reporting, linking with SAP and BI)
New technology, Cloud Computing solution and “ Digital Strategy” testing aimed at possible introduction in the company
Implementation and management of Windows Server Virtualization (vmware) and  backup/disaster recovery to guarantee business continuity

Projects: “Complaints Management ” built with MS SharePoint + MS Infopath workflow
CRM and Campaign management/budgeting reengineering (salesforce.com)
Order Entry migration from Pivotal to salesforce.com analysis and roll-out
CRM migration from Pivotal CRM platform to salesforce.com analysis and roll-out
“Returns Management” built with SAP ERP data+MS SharePoint platform + MS Access
 “Pricing Management” data integrity support, Business Intelligence platform with SAP ERP

2000 – 06/2001 Project Manager, Inferentia DNM; Internet and e-Business Solution Provider, Milan

Management of high-technology projects in CRM, knowledge management and website development   

1994 – 2000 IT Manager, The Boston Consulting Group, Global management-consulting firm, Milan

Responsible for management, maintenance and operations of local information systems, interacting with Headquarters and IT organization. Identifying organizational and information management needs, planning and control of system improvement projects, ensuring high level quality and operational standards.

1992 – 1993 System Solution Analyst, Apple Computer Italy        
EDUCATION – SKILLS – COMPETENCES

QlikView: Designer e Business Analyst course
Salesforce.com: Administrator Essentials (ADM201) e Developer (DEV401)
MS Office: Advanced level literate of Access, Excel, Visio, Project, Power Point
Project Management
Strong understanding of commercial operations and processes
Intellectual curiosity combined with outstanding analytical skills 
Team player mindset with strong communication skills
MSSharePoint Services administration/knowledge advising – workflow/application/BI/reporting/SQL query
“Microsoft Virtual Academy” tutorial on Azure platform (online Microsoft web site)
Pivotal CRM Administration, reporting and query
Experienced key user of SAP SD, MM, FI-CO and CRM modules
VMW Windows Server Virtualization and clustering backup/disaster recovery system
Novel NetWare and Microsoft Certifications: SQL Admin, Transact-SQL query, Exchange Administration, Servers Implementing, Active Directory and Network Infrastructure
Post-graduate qualification certificate: “C-UNIX programmer and analyst “, “C advanced programming”, “.Net-C# programming”, “Java programming”

IT BUSINESS ANALYST and PROJECT MANAGEMENT SDA Bocconi  Milan

Bachelor's degree, Computer Science, Università degli Studi di Milano,

Diploma, Electronics and Computer Science

LANGUAGES AND ADDITIONAL INFORMATION

Mother tongue: Italian

Fluent written and spoken English with Business English Certificate (Cambridge ESOL Examination  year 2005, mark: PASS; level: B1) periodic online and class room course; daily use on my job practice plus travelling abroad.

International driving license.

Available to travel

I hereby authorise processing of my personal data for recruitment and selection purposes under Leg. Decree. n.196 of 30/06/2003.