ITInfrastructure and Service Delivery – DriveIT Service Now implementation program

CNHIndustrial, Torino.
September 2014-> Today

I’m responsible of ITSM CNHI DriveIt-Service Now end user support (57.000 end user worldwide) and the Onboarding specialist. I had the mission to implement and re-design the ITSM ITIL tool with an AGILE methodology replacing the old ticketing tool EZService. Experience on SAP project support, data management and SLA configuration, help desk support, SAP GUI modification, support on SAP Releases coordination.

IT SAP SECURITY TEAM – SAP UA Profile Changes – User Management

Iveco-CNHIndustrial, Torino.
March 2012->August 2014

I worked on the Ams on-going activities on SAP ECC and BW systems (roles creation and modification, assignment of the same to the end users, following the guidelines of SOD-SOX and the organizational structure).

I cooperated on activities related to SAP project: analysis of As Is situation, creation of new roles, new authorization custom object, users and related Key Users, in new plants for new Group companies in ECC and BW environments, assignment of specific authorization profiles. I offered also support on Integration Tests, Go-Live and Post Go-Live, with impact on all major areas of SAP ECC (WM, PP, MM, SD, CO, FI).

Main tool used:SAP GRC adopted in CNHI in order to reduce risks/frauds, improve the audit management process and manage the Emergency and Sensitive Access, EZ SERVICE as ticketing tool, IAM/GPT the Active Directory platform, K2 Custom Sharepoint.

PREVIOUS EXPERIENCES AS END USER:

STAGE Heritage and Contracts Division

UNIVERSITA’ DEGLI STUDI, Torino.
January 2012->February 2012

I participatedin a big project of ‘Asset Evaluation’ at Department of Internal Medicine, Molinette (Torino). Main activities: Inventory of movable property in the Department, alignment goodswith Purchase Orders, estimate the present value of the goods, based on Initial Cost and amortization, load and control current value through Information System used.

STAGE as Junior Accountant

Salumificio Tre valli,Cavour (To).
October 2011->January 2012

I worked as assistant in the general accounting department. Hints of Account Receivable (support on the payment reminder to Italian and foreign customers and invoicing), Account Payable (check and entry supplier invoices, payments to Italian and foreign suppliers), General Accounting (support on cash book activities and payments salaries, taxes and tributes.), Treasury (Support on management of corporate liquidity, optimization of cash flows in and out, relationships with lenders and financial planning), Cost Controlling (monitoring business performance through analysisindicators, and periodical reporting  processing – budgeting and forecasting).

STAGE as PURCHASE Employee

Caffarel,Luserna San Giovanni (To).
May2011->October2011

I worked on creation and transmission of Purchase Orders on AS400, and from July 2011 on SAP. I checkedorders documentation (technical documents) and I supportedthe buyers in the orders variation. Hints on MRP Analysis (Material Requirement Planning).

STAGE on LOGISTIC Area

Mictotecnica UTC Aerospace System,Luserna San Giovanni (To).
March 2011->May2011

I worked on creation of Sales Orders, Packing list and consequent billing in time for the OTD attainment (On-Time-Delivery). I cooperated to make forecast on material usage and to maintain an alignment between material supply and demand.

STAGE as Program Management (PM) / Cost Controller Assistant

Mictotecnica UTC Aerospace System,Luserna San Giovanni (To).
January 2011->March2011

I offered support on Program monitoring and check on material picking on the project for the continuous alignment between demand and production, support in the preparation of the material for the Steering committee and I assisted to Budget Estimation and Sales volume variance analysis. I learned to use EXCEL in a professional way.

KEY SKILLS

Technical Skills

–      Information Systems/ERP: JDEdwards, AS400, SAP R/3 & ECC 6and BW (FI/CO/MM Module and SAP SECURITY – Profile Changes – User Management), CIA (University of Turin)

–      Microsoft Office / Microsoft Project / Microsoft SharePoint

–      Ez Service (IBM ticketing tool)

–      Service Now

–      GRC

–      Operating Systems: WINDOWS, LINUX

–      WEB Software: Explorer, Chrome, Fire Fox

–      Design Software: AUTOCAD, Cabrì

–      Base knowledge: programming language (Javascript, HTML, Turbo Pascal, SQL, ABAP)

Certificates

–      English PET (Cambridge)

–      ECDL

Languages

–      English (fluent)

–      French (scholastic)

 TRAINING

SAP HR PA, OM, LSO and SAP HR Profile 

DNCàMay 2018

Service Now official training: Orchestration

CNHIà April 2017

 Service Now official training: Asset Management

CNHIà March 2017

 Service Nowofficial training: Performance Analytics for Administrators

CNHIà April 2016

 Service Now official training: System Administrator

CNHIà August 2015

 Service Now official training: Reporting and Performance Analytics

CNHIà August 2015

 SAP FI-CO and MM training

DNCàMarch 2012

 SAP Security training

DNCàMarch 2012

 EDUCATION

 Bachelor's degree in Economics and Company Management

Degreethesis "ERP: a competitive advantage for the company."

Università degli studi, Torino àOctober 2011

Scientific high school degree

Pinerolo (To)à 2008

HIGHLIGHTS OF EXPERTISE:

• Project & Program Management                                  • ITIL tool• ICT Services

• SOD/SOX                               • AGILE Methodology                • SAP

• ERP                                                               • Service Delivery

• ITSM tool

• End-user Support