• Hardware Platform: HP – Sun – Digital PDP/VAX – Intel (Personal Computer)
• Operating System: Unix/Solaris – Sun OS – Unix System V – VMS – RSX 11M – Microsoft
• O.S.
• Programming Languages: C – C++ – Fortran – C shell script – Korn shell script – SQL –
• PLSQL
• Application Programs: Office for Windows (Word, Excel, Power Point, Access) – Microsoft
• Project – Oracle Developer 2000 – HP openview – Metrica NPR (Network performance
• reporting) – TLI (Transport Layer Interface) – REMEDY ARS (Action Request System)

2008 – to Today ROTOMAIL Italia S.p.A. – Vignate (Milan) Business or sector : Print on Demand Services Position: Project Manager/Functional Analyst Activity: Document design, “Print on demand services”, Electronic and Paper mailing. Main achieved objectives : Implementation of an automatic platform for document layout design, processing with personal data, archive, print and mailing. Human resources management (2 resources)

2001 – to 2008 WIND Telecomunicazioni S.p.A. – Milan Business or sector : Telecommunication Services (operating company) Position: Application Software Project Manager reporting to the Information Technology director Activity: Project Management – Application project and development – User requirements – Functional analysis – Process workflow. Technical operational and administrative accountability concerning “CRM” Service Assurance system area implementation and Network optimization performance and quality Key indicators. Customer and Network service assurance process workflow, On line Customer Support – Customer/Network trouble ticket management functional analysis and layout – Service Level Agreement based on problem severity and Customer priority – Notification Event escalation – Trouble Tickets activity statistical reporting – Analysis of Key Indicators as Traffic, Call Completion, Quality of Service, Level of Congestion, Dropped Calls, Traffic by Destination, Busy Day/Hour Main achieved objectives : Development and Implementation of “Customer/Network Trouble Ticket Management system” used for fault tracking/resolution at “155/156” Infostrada-Wind Technical Help Desk call centre Network Performance Monitoring and Traffic Management/Optimization (Performance Data Collection – Forecasting, Thresholding and Triggering – Formulate Traffic Management Actions/Apply Actions – Presentation of Daily/Weekly/Monthly Statistical report and Historical Trend) Human resources management (20 resources)

1998 – to 2001 LHS Italia S.r.l. – Milan – Company part of German multinational, leader for customized system development and implementation in Telecommunication administrative and customer care area Business or sector : Business Support & Control System Provider (Billing) Position: Project Manager Activity: Project management and workflow – Data model and application architecture Main achieved objectives : Definition and development of LHS BSCS system (Customer care and billing system) -Technical support and Control System, with operation site at Kuwait City, for starting up of an integrated Billing system (Business Support Control System) for NTC Client (National Mobile Telecommunication Company) Human resources management (2 resources)

1996 – to 1998 NICOTRA CRT S.r.l. – Milan – Company operating at international level in telecommunication market providing network management systems for optical fibre. Business or sector : Telecommunication Equipment Provider Position: Technical Project Leader Activity: Data model and application architecture – Technical and Human Resources Management related to the project – Forecasting, cost control and analysis – Prototyping Main achieved objectives : Development and starting up of a new Protocol Adapter (Mediation Device) based on "ITU" Standard Specification for Monitoring and Supervision of fibre optical Network Human resources management (3 resources)

1994 – to 1996 OMNITEL PRONTO ITALIA S.p.A. (VODAFONE) – Milan – Company leader in telecommunication Market Business or sector : Telecommunication Services (operating company) Position: Functional Analyst Activity: User Requirements – Functional analysis – Prototyping – Testing Main achieved objectives: As part of Information Technology Department (Operation Support System) taking care of Processes and functional analysis for development of "Network management centre" at national level related to the Omnitel overall fixed and mobile telecommunication Network – Technical Definition of “Request for tender” document used for purchasing related to external suppliers. Development of Service Assurance system based on REMEDY ARS Platform (Help desk trouble ticket system) – Analysis of GSM Network Performance data quality

1992 – to 1994 ITALTEL SIT S.p.A. – Castelletto di Settimo Milanese (Milan) Business or sector : Telecommunication Equipment Provider Position: Operation Support System Software Engineer Activity: Data model design and application architecture development – Research and development of new product and related solutions. Main achieved objectives: Project Acquisition, Definition and Development at both Network and Element level for SDH (Synchronous Digital Hierarchy) OSS I-2000 at AT&T laboratory in Malmesbury (UK)

EDUCATION AND TRAINING

1982 – 1992 SIEMENS TELECOMUNICAZIONI S.p.A. – Cassina de’ Pecchi (Milan) Business or sector : Telecommunication Equipment Provider Positions:

1989 – 1992 Senior Analyst Programmer Data model and application architecture design – Research and development of new products and related solutions – case study and definition of new control and supervision systems – Protocols definition – New product installation and testing Main achieved objectives: Research and Development of new product and related application solution for "Switching / Mobile" division – Study and definition of a new control system (OMC – Operation and Maintenance Centre) related to a mobile telecommunication Network – New product Installation and testing for TIM (Telecom Italia Mobile) Customer

1985 – 1989 Analyst Programmer Main achieved objectives: Working for about one year at GTE C.S. (Chicago, USA) for development of RMCS Project (Remote Monitoring Maintenance & Control System)

1982 – 1985 Programmer 1985 WESTMINSTER INSTITUTE (Milan) – “English with Westminster – Base” of 25 lessons 1985 DIGITAL (Milan) – “C” Language Programming ( 5 Days ) 1985 DIGITAL (Milan) – PDP Digital RSX-11M Operating System ( 5 Days ) 1986 TRITON COLLEGE (Chicago – USA) – “Conversation in English” of 15 lessons 1987 DIGITAL (Milan) VAX VMS Operating System ( 5 Days ) 1989 OSI NETWORK MANAGEMENT FORUM (London) – Open System Interconnection Network Management ( 3 Days ) 1990 DIGITAL (Milan) – C++ Language (5 Days ) 1990 SIEMENS (Milan) – GSM Architecture (5 Days ) 1993 AT&T (Malmesbury-UK) – SDH Architecture & Management (5 Days ) 1994 NOKIA (Ivrea) – System Training GSM DX200 Architecture Platform (3 Days ) 1994 NOKIA (Ivrea) – System Training GSM DX200 Management Platform (3 Days ) 1994 HP (Milan) – Metrica NPR (Network Performance Reporting) Developer GSM (3 Days )

PERSONAL SKILLS

1995 RETIX (Turin ) Telecommunication Management Network (1 Day ) 1996 NICOTRA (Milan) – ISO9001 Certification software development (2 Days ) 1999 LHS (Frankfort – Germany) – BSCS (Business Support & Control System) (5 Days ) 2000 LHS (Milan) – Converge Inventory Control (5 Days ) 2002 SFERA (Milan) – Project Management (5 Days ) – Team Working (3 Days) 2003 WIND (Milan) – GSM Optimization & Quality Monitoring (5 Days ) 2004 ELEA (Milan) – Microsoft Access 2000/Excel 2000 (6 Days ) 2004 ALCATEL ( Vimercate – Italy) – Unbundling Local Loop Management (Operation 1353DN Element Manager e O&M 1540PD Network Element Rel. 2.1F) (5 Days ) 2008 ROTOMAIL (Milan) GMC PNet Document Development (5 Days )

Mother tongue(s) Italian

Other language(s) English B1/2

Communication skills ▪ Respect and Care for people and quality of life in all company areas ▪ Curiosity for all company areas ▪ Brain storming method developed in WIND IT Service Assurance department ▪ Strong personal determination applied in all company areas ▪ Soft Approach to problem solving ▪ Human resources motivation/training in WIND Operation & Maintenance Department ▪ Continuous professional updating  PS. I authorize to use my personal data in accordance with the requirements of law 675/96. Organisational / managerial skills ▪ Consolidated technical experience, coordination, organization and administrative earned in WIND IT Service Assurance & Network O&M Areas ▪ Case study and implementation of full project/organization process regarding WIND Service Assurance Area ▪ Capability for resolving problems in WIND Operation & Maintenance Area of different complexity and a good “know how” regarding the application tools. ▪ Capability to work by objectives ▪ Define cost and investment budget ▪ Feasibility analysis in to the different company areas ▪ Case study and implementation of new hardware/software applications in WIND Operation & Maintenance Area. Job-related skills ▪ SERVICE ASSURANCE – Full SW life cycle for Network/Customer Trouble Ticketing System (Requirements, process flow, planning, implementation, Integration/Acceptance Testing, User Documentation, Operation & Maintenance, Reporting) installed at WIND/INFOSTRADA Technical Contact Center ▪ NETWORK MANAGEMENT – Full SW Life cycle for Operation Support System used in TMN (Telecommunication Management Network) – Functions: Configuration/Alarm/Performance Management for Remote Monitoring/Maintenance and control system (MOBILE & FIXED) in SIEMENS and ITALTEL ▪ NETWORK QUALITY & PERFORMANCE REPORTING (Integration with Network Element and OSS System) using “METRICA NPR” PLATFORM in OMNITEL (VODAFONE) ▪ SYSTEM ACCEPTANCE TESTING (Reporting Test Case) & UNI-EN-ISO 9000 Software Quality certification in NICOTRA ▪ MEDIATION DEVICE (Protocol conversion from Proprietary to ITU (International Telecommunication Unit) Standard in SIEMENS and NICOTRA ▪ RFT (Request for Tender) Documentation for TMN (Telecommunication Management Network) System provided by Vendors in VODAFONE (Internal Client: Operation & Maintenance Department, RF and FIXED Network Planning Planning & Optimization) ▪ RMCS (Remote Monitoring Maintenance & Control system) Installation/Acceptance Testing in SIEMENS ▪ CUSTOMIZED PERFORMANCE REPORTING (VODAFONE & WIND – Internal Client: Operation & Maintenance – Network Planning) Computer skills Hardware Platform: HP – Sun – Digital PDP/VAX – Intel (Personal Computer) Operating System: Unix/Solaris – Sun OS – Unix System V – VMS – RSX 11M – Microsoft O.S. Programming Languages: C – C++ – Fortran – C shell script – Korn shell script – SQL – PLSQL Application Programs: Office for Windows (Word, Excel, Power Point, Access) – Microsoft Project – Oracle Developer 2000 – HP openview – Metrica NPR (Network performance reporting) – TLI (Transport Layer Interface) – REMEDY ARS (Action Request System)

Driving licence B