Company: TechMahindra Limited (IT & Telecommunication) From 2015 to today Role: Documentation Manager & Technical Writer (consultant at Italtel S.p.A.), documentation management at each stage of document life cycle: planning, classification, template definition, reviewing, approval, archiving, issue and publishing. All activities to support offering, sales, network design, installation, and customer for operations, troubleshooting, and quality compared to the reference specifications. Activities:  Monitoring and improving overall documentation quality  Management of documentation tools and web sites (Microsoft SharePoint)  Web publishing  Creation of icons  Writing technical documentation  Wiki pages creation  Consultant for SCRUM teams to documents production  Editor of the periodical report about documentation  Ensure documentation delivery to customers  Seeking customer feedback to improve product documentation  Dispatcher of document issues from customers  Researching new tools and technologies for better information delivery  Focal point for documentation innovative formats

Company: Italtel S.p.A. (Telecommunication) From 2010 to 2014 Role: Documentation Manager & Technical Writer From 2005 to 2009 Role: Pre Sales Specialist (Offering), managing the entire catalogue to support the offering and pre-sales teams. Activities:  Competence and ownership of some proprietary or third party designed to provide advanced services, extending the capabilities available with the company's portfolio  Supervision of products and / or solutions  Sales support for the sizing of the solutions / products in collaboration with other business functions  Cost quotation of solutions / proprietary and third-party products  Preparation of tenders and technical descriptions of solution / product and services  Bidding to Telco tenders: RFI (Request For Information), RFP (Request For Proposal), RFQ (Request For Question)  Collaboration to relationships with partners and suppliers 

From 2001 to 2004 Role: Program Manager Activities:  Release management of proprietary products and other products and services integrated in the offers.  Identification of new requirements for products according to customers' requests  Customer documentation for advanced projects  Documentation of performance requirements, an integral part of the contractual obligations with the customer  Monographdocuments designed to facilitate the supervision of specialized team with the structure of the customer about the solution  Support to offering and engineering units for solutions targeted at customers in the Italian market  Contribution to the development of products either internally or externally (OEM) company, supervision and participation in invitations to tender for products in boundary of proprietary solutions.

From 1996 to 2000 Role: Feature Specifications Specialist Activities:  Analysis of technical specifications of Organizations and International Committees of Standardization (ITU, ETSI) andNational (MinisterodelleTelecomunicazioni)  Analysis and writing company specifications in relation to the international and national specifications for products and proprietary solutions  Interface with customers and with the integration unit  Technical / commercial support to writing system procedures Company: Siemens S.p.A. (Telecommunication)

From 1989 to 1995 Role: Feature Specifications Specialist From 1982 to 1988 Role: Technical Writer Activities: Writing of System Operator Manuals, Operator Procedures Manuals, System Description, Features and Services Descriptions.

EDUCATION AND TRAINING 2017 Direttiva Macchine 2006/42/CE. 2014 Microsoft SharePoint 2013. 2014 Information Mapping®: writing and managing complex information. 1984 Certificate of English obtained at the“A.B. Westminster Languages” S.A.S. 1981 Technical Institute “E. Breda Opere Sociali Don Bosco” di Sesto S. Giovanni (MI) – Diploma in Industrial Electronics – grade (52/60). 

LANGUAGE SKILLS English good written (technical).

COMPUTER SKILLS Microsoft SharePoint administrator and user, WordPress, Word, Excel, Adobe Reader, PowerPoint, HTML, CSS, Adobe Illustrator, AutoCAD, graphics.