PROFESSIONAL EXPERIENCE

WUERTH PHOENIX  ⎯ Bolzano , Italy    2017-Present
Project Manager  & Service Manager  

As Project Manager I’ve delivered and executed more than 50 IT projects for medium and large accounts IT projects (based on IT governance , Service management , Saas , ITOA , IIOT, APM, Management of corporate application model)
I have surpassed project aims while leading top-performing team consisted of project managers and technical architects and I have delivered strategic directions to senior business management. 
In the role of Service Manager I have established and retained consistency of Business Applications performance. Re-I have successfully re-designed and coordinated execution of Incident, Problem, Asset&configuration management and CSI  processes.I have Leaded high-skilled international teams (between 5 and 10 employees) for conflict management and issue resolution of technical and business practices. 

    • Quality Process: Ensured timely end to end project delivery and optimisation of IT quality assurance process for wide variety of accounts by long-term project planning. 
    • Team Leadership & Building: Motivated, coached, and developed high-experienced operational teams of 10 as well as explained and managed IT governance procedures to achieve operational aims. 
    • Effective Collaboration: Cultivated solid relationship with third parties and project stakeholders to assure the successful delivery of IT projects involving complex changes. 
    • Business Analysis & Strategy: Contributed to devise best practices and implement business strategies, while determining, assessing, and evaluating the potential effects of an interruption or stoppage of critical operations.

 VOLKSWAGEN FINANCIAL SERVICES ⎯ Milan, Italy    2016-2017
Project Manager & Enterprise Architect

Planned, updated, and directed regular project tasks to ensure key completion of management operations in line with company standards. Identified needs for skills improvement and conducted regular training programme for newly hired business team to determine and solve IT architecture matters that enhanced proficiency. 
I have defined and proposed functional domain model as per TOGAF framework policies as well as instigated effective project strategies for further process improvement. I have Adopted proactive Prince II and SCRUM methodology for key running and supervision of management of IT projects. 
    • Cost Reduction & Avoidance: Reduced enterprise cost annually for the delivery of application lifecycle management model including design, development, and testing of a software applications. 
    • Applications Methods: Applied and exhibited multiple methods of application performance management to handle over several application landscapes for the enterprise 
    • Enterprise Application Analysis: Determined business risk and understood impact of a disaster by conducting business enterprise application analysis to recognise data centre applications.

HP, HEWLETT PACKARD ⎯ Rome, Italy                                            2008-2016
ITIL Specialist, Auditor and Mentor Process, Project Management  
Initiated ITIL approaches and applied auditing process for course optimisation through execution of international team leadership. Planned and spearheaded all ITIL processes application and stimulated large-scale team to boost project work competence. Maximised high-level of customer retention and morale through provision of tactical guidance to global process managers within the US and EMEA. Inspected and corrected working of customer to gain positive outcomes and increase organisational effectiveness. 
    • Database: Modernised SHELL configuration procedures and engaged database implementation of various 30M configuration items, 1500 business application, and eight different service supplier. 
    • ITIL Solutions: Recommended and carried out British petroleum service management solutions for to assure smooth presentation of ITIL practices for over 50 sites.
Additional experience as ITIL Specialist and Application Support Team Leader (2005 to 2008) at EDS, Electronic Data Systems – Roma

EDUCATION AND CERTIFICATIONS
Certifications
    • PRINCE2® Foundation Certificate in Project Management  
    • ITIL® V3 Foundation,
    • ITIL® V3 Service Design, 
    • ITIL® V3 Service Strategy, 
    • ITIL® V3 Service Transition, 
    • ITIL® V3 Service Operation, and Continual Service Improvement
    • SCRUM Master
    • Cambridge first certificate of english
 
Belongs to the protected categories being the holder of 75% civil disability with the consequent possibility of contributory de-taxation for the hiring Company

In compliance with the Italian Legislative Decree no. 196 dated 30/06/2003, I hereby authorize the recipient of this document to use and process my personal details for the purpose of recruiting and selecting staff and I confirm to be informed of my rights in accordance to art. 7 of the above mentioned decree.”